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As well as something a few of you have touched on today, and I'm very big on is that education
that's self-reflection, self-development. Because to me, that is really the main thing,
the gift that you are giving people as a workplace mediator is to hep them to take meaning from
the conflict. And that's what I see is probably the key, to me, and the secret to my success
is really... And I'm really big on that, is meaning. Yes, this is a difficult situation,
but what have you learned from it? And some people have had the most horrific things occur
in their lives and as a result of that, they have taken meaning from it. And, I've only
heard about it a few weeks ago, a lady in America whose daughter was killed drunk driving
and obviously an absolutely awful thing to have happened to any parent. And I think there
are a few around, or there was even that Australian lady whose daughter - I can't remember the
name - who was killed on the Hume Highway. And from these awful circumstances, they've
ended up - the lady in America is now running this drunk driving awareness campaign that's
affecting the whole of America. Not just her little local community, but the whole country.
So there's really incredible things.
And that's really, I guess, taking from a counselling perspective, that's what counsellors
always say. That's how they help victims of serious crimes. You've probably got a few
stories here. If you can help them to gain meaning, from difficult circumstances, then
you've changed their lives.