Tip:
Highlight text to annotate it
X
[MUSIC]
>> Welcome to the Johns Hopkins Hospital.
Where our commitment to your safety is part of our commitment to excellence.
We're dedicated to providing the highest level of healthcare and we want
the time that you spend here to be as safe as possible.
But we need you to be involved.
We're asking you to partner with us to ensure your safety.
That means we need you to ask questions, provide accurate information, speak up if
you have concerns, and follow the plans that are intended to get you well.
Patients who are more involved with their care tend to do better and stay safer.
By working together as health care partners
with physicians, nurses, and other hospital staff, you
can lower your risk of injury, and help to make your hospital stay a safer one.
[MUSIC]
>> For our patients and their family members,
there's nothing more important than to ask questions.
That means asking about the medications that you're being given.
About their purpose, and about side effects.
If you don't recognize a medication that you're
being asked to take, verify that it's for you.
Ask about medical tests that you'll
be undergoing, be informed about your treatments.
And ask when the treatments will be given, and what they're for.
>> This is a, wonderful hospital, it's a wonderful institution, it's very large.
And it is a teaching hospital, so our patients become they can
become very intimidated when there's a group of people that come in.
And they don't know who they are, and they don't
know what their roles are, so we do encourage our
patients to ask questions, to participate in their care, and
to help us help them be better providers for their care.
>> In the beginning I might have felt a
little nervous to ask a question, but once I started
asking questions everybody was very helpful and, and I
felt very relaxed knowing what was happening with my son.
If I didn't understand, I, I could ask the
doctors or the nurses and they would take the time
to answer my questions, and to help me understand
and make me feel better about what was going on.
>> We know that hospitals can
be intimidating, and yes sometimes even scary.
So please, if you have any questions, bring them to our immediate attention.
Our nurses, doctors and staff are here for you.
And we are committed to seeing that you're
comfortable and that all of your questions are answered.
In addition to asking questions, for our patients and their
family members, it is also critically important to provide accurate information.
It's a vital step in forming a partnership.
This means information about your medical history, your medical issues, and all
the medications that you're currently taking,
including over the counter medications and herbals.
It's important for us to consider the medications that
you're taking at home, to insure that they will
not interfere with the meds that you may be
prescribed as part of your treatment while in the hospital.
And after you're discharged.
>> Whether it's the medications, I'm taking or
going over my medical history I ask questions.
The nurses ask questions.
The doctors ask questions.
It's all very encouraged.
It's a positive give and take.
And you get the sense that no detail is going
to be unaccounted for, we're all working together as a team.
>> Being as though my Dad is an elderly patient here sometimes he forgets things.
So it's very helpful for him, and the staff, the doctors and nurses here at
Hopkins to get input from me regarding his
medical history, his medications allergies, and so forth.
And the nurses and doctors they always encourage me to ask questions.
Anything that I would want to ask or want to know, I have no problem in asking.
[MUSIC]
>> When you're admitted to the hospital, you'll be given
an ID bracelet that you must wear at all times.
The bracelet contains your name, medical record number, and your date of birth.
If you note any mistakes or errors, report them right away to your nurse, and be sure
all staff check your ID bracelet before beginning
any procedure or before you are given any medication.
Also, if your bracelet should fall off for any reason, ask for a new one immediately.
[MUSIC]
Speak Up.
In building a healthcare partnership it's what we want you to do.
If you think you're being given the wrong medication,
or if something doesn't seem quite right, speak up.
Let the doctors and nurses know.
We want your questions.
We expect your questions.
During your stay, we encourage you to bring any
concern about your care and safety to our attention.
It is important for you to notify the manager
of the unit, or your physician, of those concerns.
Here at Johns Hopkins, and in fact at all hospitals, the goal
is to get you well, keep you well, and keep you safe.
There are endless ways to accomplish these, goals but one thing is certain.
We all need to work together.
>> When a patient talks to me about their concerns
and their feelings, it allows me to do my job better.
>> When my husband was a patient
at Hopkins following bypass surgery, I was very
aware that I was able to get clear answers from both the doctors, from the nurses.
Everyone encouraged me and supported me in this period of time.
And that enabled me to feel better about the care I was going to give my husband.
>> And it really was a partnership.
[MUSIC]
>> Keeping germ levels to a minimum is something that all hospitals
must work toward, and we need and want you to help prevent infections.
The simplest way to do this, is by washing your hands.
And even though every member of our patient care
staff washes their hands, or puts on clean gloves
before examining you, or giving you your medications, if
you have any concerns, do not hesitate to remind them.
And remind your family and friends to wash their hands.
We want to protect you and your family, inside and outside the hospital.
>> I truly believe that patients and
their families are their best advocates for healthcare.
It's so important for patients to be involved in
the whole process and feel empowered to ask questions.
I love it when my patients ask me
questions, even down to whether I've washed my hands.
I think it shows that they're committed to this
partnership between patients, families, and their health care providers.
[MUSIC]
As a patient at the Johns Hopkins hospital,
you're at the center of a healthcare partnership.
So do speak up.
Ask questions, and be involved.
And as we work with you, we need you to work with us.
Do not take medicines that you brought into the hospital from home, unless
told to do so by your doctor, or a member of your care team.
Because the hospital is an unfamiliar place, and most
falls occur when patients try to get out of bed
on their own, if you need assistance, call for
help before you get out of bed for any reason.
Make sure the nurse call button on your bed works,
is within reach, and that you know how to use it.
Make sure there's adequate light to see.
Keep your eyeglasses within reach.
And wear slippers with rubber souls to prevent slipping.
>> The doctors, nurses, and staff, they really do listen.
Now, as patients, there are definitely things that they need us to do.
The bottom line of it is, that we're all working together towards the same thing.
[MUSIC]
At the Johns Hopkins hospital, your health and your safety are our primary concerns.
But we need your help as we all work together.
As healthcare partners, we can make you safer, while working to make you better.
[MUSIC]