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Whatever you're selling, successful shipment deliveries are key to both customer satisfaction
and controlling your costs.
Your customers aren't happy until their purchases are in their hands.
And, if your customers don't receive their packages ...
...they can unfairly associate that frustration with your company.
And not only are your customers disappointed, but your customer service department has to
do more work, and the expense of returned or replaced items can eat away at your bottom line.
FedEx Delivery Manager can help change this dynamic. Not how you ship, but how your customers can receive.
It's easy for your customers to sign up and use, at no cost to you.
When you send a package, your customer can receive a notification that their order is
on its way to their home.
Using a computer, tablet, or phone, your customers can monitor the deliveries coming to their
home and use a variety of options to customize their delivery experience.
For instance, customers can request the package be held for pickup....
... for shipments eligible to be delivered without a signature, they can let us know
where they would like the package to be left...
... or put a delivery hold on certain dates.
Customers can even sign for packages when they are not home, but this will not replace
any direct or adult signature you specifically require.
All these options are free. Additional convenient options are available to your customers to
request for a fee, including:
Request FedEx to deliver to another address...
... changing the delivery date...
... or, requesting a specific delivery time window on a specific date.
It's convenient, it's flexible, and it helps put deliveries where they belong — in your
customers' hands.
Your customers request when, where, and how they want their packages, and you enjoy the
benefits of more successful deliveries, which means happy customers.
Encourage your customers to sign up at fedex.com/delivery.