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ASHLEY SIMPSON: Galilee services the mortgage industry for
the second-tier banks and some of the mortgage managers that operate in the mortgage business
in Australia.
I joined Galilee in 2000, with one office and twenty people and we expanded to Melbourne,
Brisbane, Adelaide, Perth, Hobart, Canberra and most recently, Manila.
ANDREW WING A lot of demand is placed on IT from the business'
point of view. Everyone wants everything to just work seamlessly.
ASHLEY: If we lose our communication system, especially
on busy days such as Thursdays and Fridays where settlements happen, it could result
in thousands of dollars for us in, in lost revenue.
ANDREW: In the past, our existing phone system, data
network and everything like that was sometimes viewed as a bit of a barrier to doing business.
What we had was basically an ageing fleet of physical PABX devices in each one of our
offices.
We partnered with Telstra to align ourselves with suppliers that we considered were the
best in their industry.
ASHLEY: They went through, they did a plan for us,
strategic points and where... what we were to achieve and the timeframe, and we, we progressed
on that, on that basis. VOICE OVER:
Galilee Solicitors implemented Telstra's IP telephony (TIPT) solution in order to increase
the efficiency and stability of business communications, replacing outdated PABX infrastructure with
a high speed data connection.
ANDREW: TIPT platform is completely scalable. You
know, if we want, 100 new phone lines, hardware is shipped out and, and you plug it in and,
and you're ready to go. When you look at TIPT, if you need new users you purchase the additional
user licences and it's basically just a couple of clicks of the mouse to increase or decrease
those.
VO As a result of being able to centrally manage
all of their offices through the TIPT solution, Galilee Solicitors has saved an estimated
five hundred thousand dollars in set up and maintenance costs.
ANDREW: There was definitely, prior to this system
a big requirement for managers to, to travel interstate. Now, they've got the devices on
their desk, just one, one, click and a call and you've got a videoconference there. In
terms of improving efficiencies, you know, we can have different teams located in different
places around Australia and you know route calls to different people based on how many
calls they've taken that day.
It records, a log that a call was made. You can actually see a bit of an audit log of
who's called people when and you know, those kind of things were just simply not possible
under the old system. Throughout all our, our staff members, you'd
have to be gaining an hour of work per day. When you multiply that by a week, by a month,
by a year, it's... you know, you're talking about a lot of time.
VO When Galilee Solicitors introduced Telstra
to its patented Gold Document Management System, the two companies worked together to integrate
TIPT into the existing workflow.
ANDREW: What we've done there with our TIPT platform,
is integrated the use of the phones into our document management system. Any phone number
that shows up in our system, a simple double-click and that will initiate with the TIPT handset
- all the staff picked it up really quickly.
We've built some really good relationships now with key people within Telstra. They really
kind of go out of their way to take a keen interest in how our business works.
ASHLEY: I get regular updates from the Telstra team
as to what's going on, if there's any new products. So I'm updated all the time on how
things are progressing. And it's been, it's been a very good relationship - I've got to
say that.
ANDREW: And since moving over to Telstra's Next IPĀ®
network, it's just made my job so much easier. You know, I'm not worrying when I come into
work thinking "Oh, what's going to go wrong today?" You know, I just, I just have this
peace of mind that there isn't going to be any problems. And if I had to sum it up, it
just works.