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At Telco in a Box we're a one stop shop for companies that want to be telcos. We also
provide back office services to support our customers and that's pretty much my job. My
days are pretty full on. Usually as soon as I start I've got calls coming in, I've got
emails that I've got to to respond to, fault follow ups and that sort of thing. One of
the things that makes my job easier is the Telstra Wholesale portal.It lets me do line
tests to obtain diagnosis on line faults and internet issues. It really saves time and
makes the job more efficient. We input the phone number into the test, we wait a couple
of minutes and it comes back with a result. What we're looking at is we can see if the
service is in sync at the exchange, it gives us an indication if the problem is at the
customer's end with their modem or if it's an exchange or Telstra problem. We can also
see the speed that the service is syncing up at so we can find out if the customer is
getting the speeds that they should be. We can also diagnose if there's a login problem
or if the modem's not configured properly. I couldn't imagine going back to ringing up
every time I needed to check on something or get some sort of small information that
I can now get with a simple click.