Tip:
Highlight text to annotate it
X
I'm Dr Jim Westman, director of the
Purdue University Student Health Center
Hi, I'm Sarah Sayger
I'm a physician
and medical director
of the student health center
we've looked at
the results
of the survey and noted a couple of items
that presented an opportunity for us the students told us that the
extra time it took waiting for the triage nurse
was not only
not a value added
but a part of our service that was not
appreciated so what we ended up doing
was re-evaluating
the need for triage a process that's much smoother
and more timely for students presenting for health care, another thing we did in that
same processes was we added more walk-in
slots in the afternoon, they have a
provider and a
timeslot or an appointment time
so they know what they're waiting for, one of the changes
or i think one of the
principles that's been very important is having staff be able to
make some decisions that benefit the students
has been a huge satisfier
for the students
and secondarily for the employee to feel like they're an important component
and that they get to use some discretionary
thought
I think what we've done is that we've improved things for patients
uh... we have increased services in certain areas and we've found services that were
not being utilized, we were able to switch over people to maximize for students
we've got things that help students get in better on time and get in and out
uh... as far as scheduling appointments
and uh... better hours for students more conveniences and uh... we're always
looking to you know find problems and fix them, one of the other
thing that we learned had to do with
the Dial-a-Nurse
oh the Dial-a-Nurse uh, we had the opportunity to
expand a
Dial-a-nurse if they call in
after hours they get that phone number so that they have someplace to call they
can actually talk to a live person
i think it's important that uh... we get this kind of feedback
from students because it, it allows us to
you know, evaluate what
our current practices are
and also
take the opportunity to make quality improvements
so using the information in this survey really helps us to
focus our programs and focus our services to those changes, any last words?
flu shots, get a flu shot do not delay
we're hoping for a healthy
school year
and already we're starting to see influenza the flu shots and here, they're available
at a cost that's less than most of the community well, thank you both Doctor Sayger, Doctor Westman
We appreciate your time today sure thing