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Now we're going to discuss the types of customer service. I'm Pamela Unruh on behalf of Expert
Village. Another important factor to remember when you're dealing with a customer using
written communication, make sure that your grammar and your spelling are correct. Now
as you're looking at the flip chart, I'm going to ask you to take a very careful look at
it and see if you notice anything about the words on the sheet? I'm sure that you have
already, there's no E in accuracy. Now that kind of error alone could make you think,
well this instructor doesn't necessarily know what she's talking about when it comes to
accuracy because accuracy is spelled inaccurately. But, you can see how those kind of things
can take away from your expertise. Your grammar and your spelling are very very important.
Now even if you're sending a letter to someone who is not necessarily a grammarian, he can
tell if there is something wrong with the sentence structure or if words are absolutely
misspelled. My daughter brought home a letter from her 3rd grade teacher one year and there
were so many errors in it that I corrected it with a red pen and I sent it back. It was
so bad that I was really not very confident about that person's ability to teach my 3rd
grade daughter at this point. Your customer won't be either if you send out words that
are misspelled, your sentences aren't exactly structured right, it just really makes it
sound like you don't know what you're talking about. It undermines any bit of confidence
that your customer may of had with you. So be sure to watch the spelling and the grammar.