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[jazz music]
The Information and Communications Standard
is part of the Integrated Accessibility Standards Regulation
of the Accessibility for Ontarians with Disabilities Act, 2005.
This video deals with one of the requirements of the Standard.
[jazz music fades out]
[upbeat music] The Human Resources Professionals Association presents
today's exciting episode – [chimes] Harold Jeepers in
Accessible Formats and Communication Supports.
This is Harold.
[bell dings]
He is a manager at Jiffy Brothers Industries.
[phone rings] Looks like someone is trying to get a hold of Harold,
but he’s too busy.
[sound of phone disconnecting]
[cell phone rings] It seems that Harold is much too busy to talk to anyone.
[typing sounds]
This is Sonja.
She is Jiffy Brothers’ go-to HR person,
and a Certified Human Resources Professional.
[banging sounds] And this is Harold’s mother, Doris.
[music ends]
Harold’s mother tells him that she's been calling him all day
because she has a computer problem.
Doris takes out the portable from her purse
and shows Harold that her computer is not working.
[typing] [Windows startup sound]
“See mother, it’s easy!” says Harold.
Doris thanks him and says, if he doesn’t mind,
she’ll just sit on the couch and use the free Wi-Fi in the office.
Sonja asks Harold about Jiffy Brothers' accessibility plans.
Harold proudly points to all the divisions
that have come on board.
That's great, and with all that you did
in previous episodes –
Making emergency information accessible.
Making feedback accessible. [dog whine]
Making information accessible to employees.
But what about our customers?
Harold just stares.
Sonja tells him that they are also required
to provide accessible information and communication for their customers.
She waves goodbye and turns to leave, but Harold stops her. [boing]
“No way!” says Harold.
"You’re coming on the dream sequence with me this time."
[chimes and harp]
[relaxed jazz music] “What’s the matter?” asks Harold.
Sonja says that Alex’s learning disability
makes it very difficult for him to understand
the Jiffy Brothers insurance contract.
“But it will take months to rewrite the guide to claims and procedures,”
says Harold.
Sonja points out that all they need to do
is have someone from Jiffy Brothers insurance
explain it to him in person.
Harold turns to see
a Jiffy Brothers representative next to Alex
calmly going through the document and Alex nodding happily.
Harold indicates to Sonja
that this is what he has to put up with in all his dreams.
Sonja just shrugs.
Poor Harold.
A customer comes into Jiffy Brothers' hair salon
and asks for their list of services.
Harold gives them to her.
The customer tells Harold that she can’t read it.
Sonja points out that they are already providing larger type
for internal communications,
why not provide it everywhere else?
But Harold tells Sonja that they can’t do anything about it now.
Sonja turns to the customer and says they have the file electronically
and they can email it to her so she can format it
in a way she can read it.
The customer is really happy to hear this.
[trumpet fanfare] Harold is impressed.
He suggests that Sonja should join him in all his dreams.
Sonja tells Harold, “In your dreams.”
[chimes, harp]
You have a lot of complicated things [hollow tapping] going on up there.
“Tell me about it!” says Harold.
Sonja suggests they review.
[jazz music] One –
think about accessibility from the start,
before creating new information.
Two – review how you interact with employees and customers
and assess the type of information
used in those interactions
against the needs of a person with a disability.
[speaking loudly] Three – [bell dings] be prepared
to make your information and communications
accessible upon request.
It won’t be possible to be prepared for every situation,
but you must be ready to work with a person with a disability
to try to meet their information and communications needs.
[music ends] [speaking normally] Doris tells Harold
her computer isn’t working again.
All she did was eat her lunch on it.
[slap]
Harold turns to Sonja and asks
if the government regulations require him to accommodate his mother?
[muted trumpet wah-wha-wha]
[music] You have been watching
Accessible Formats and Communications Supports.
The story you have just seen is real,
but what Doris wants to know
is if Sonja might be interested
in Harold’s single twin brother, Chester.
[music fades out]