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Hi. I'm Mel from the Department of Human Services.
With so many passwords and digital accounts to remember,
sometimes we forget them.
So let's look at how we can reset
our Medicare Online Services password and secret questions.
Before you start, you'll need your Medicare card handy.
Start at the Human Services website
and select the 'Log on' button in the top right-hand corner
and choose Medicare Online Services.
Once you've selected the 'Did you forget your password?' link,
enter the required details and select submit.
Once you've agreed to the conditions of use and access,
a screen message will tell you whether your reset is successful.
Then you'll get an email with a link and further details.
Or if you don't have an email address recorded,
a letter with a temporary password will be posted to you.
Just log back in using that password,
redo your secret questions and create your own new password.
And that's it.
You're back online and able to do business with Medicare
whenever and wherever you choose.
Bye for now.