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Transcription: I definitely feel that my work here is really
valuable. For American Express when you think about American Express you don't think about
collection sites. I am in the collection field. The goal for our team is that we make sure
that we minimize the credit loss. At the same time we try and maintain our great customer
service. Its a balance that we have to achieve here. When you think of collection strategies
youre thinking of just someone calling you picking up the phone and just demanding money.
Credit strategy is actually quite different. We also ask the customer you know what kind
of hardship are you going through. Is there something else we can do for you. That way
we build our strategy around that. What else can we do to help the customer. The idea is
to really maintain still the business with the customer here. We have quite a lot of
modern furniture. There are no walls between the cubicles here. We sit right next to each
other. That way we can interact more with our colleagues and share more of our ideas
more of our strategies what we have in mind. Its really creating that atmosphere of lets
work together teamwork.
Tags: American+Express Amex+Careers Amex+Jobs New+York+City+Jobs
Global+Careers Collecations+Careers Credit+Strategy+Careers