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Hi Kurlies this is Lana and today we're going to talk about
our most frequently asked questions and these are the questions we get asked the most
about Kurly Klips. The first question is
well, what are Kurly Klips?
Kurly Klips are clip in extensions for curly and *** textured hair
How are they sold?
They're sold in seven piece sets
Four ounces of hair come in each set. In one set you get
one weft with
four snap clips on it. you get another weft
with three snap clips on it you get five
wefts with two snap clips on it. how do you put them in?
and will they fall out? ladies and gentlemen
Ladies and gentlemen, these clips are so easy to install and remove
you just simply snap them open
put them in your head and snap them closed
And that's it. It take less than 10 minutes to put in and even less time to take out
In terms of not being secure
clearly that's not the case
How many sets do I need? This varies
from person to person and it's pretty much dependent on how you plan on wearing
your kurly klips
So for instance, if you plan on wearing the majority of your natural hair out
or if you plan on using Kurly Klips primarily to make cute buns
and ponytails, you can definitely get away with one set
However, if you plan on leaving
the majority of your hair tucked away and basically
wearing Kurly Klips as your hair, like I'm doing now
then you need two sets. I'm wearing two sets
And I have a little bit of my hair left out and the rest of my hair is braided up
and I find this works great for me. But remember
if you're on the fence we offer free worldwide shipping so
just but one set, see if it works for you
it does great and if it doesn't order another one
you know you won't get charged twice for shipping/handling because we don't charge
shipping and handling
what textures do you sell? we have
two types of hair. we sell
the my fro collection and we also sell
the my spirals collection. These collections come in three different lengths
the bobcat length, the shoulder chic length,
and the Black Mermaid length. Which collection is right for me?
Well to answer this I'm going to ask you two questions of my own.
The first is: would you describe your hair as
silky and or straight? If you answered
yes to this question, I would definitely suggest you
purchasing the my spirals collection. The second question is
would you describe your hair as cotton like?
Is it fluffy and kind of frizzy like cotton?
and if you answer yes to this question
I would definitely recommend you buying the My Fro collection
do you sell any other colors?
No. Kurly Klips comes in the natural
state that was worn by its donor. So, whatever hair color
the donor has, that's the color that is going to come to you.
This typically falls in the soft black and dark brown category
but we do not sell color hair. However if you
do you want to color the hair or if you find when you get Kurly Klips
they might be a shade too light or dark for you, they're super easy to color and we
actually have a video on how to do that
and it's linked in the description box below. Can I straighten the hair?
Yes you can straighten it. Kurly Klips is 100 percent
*** human hair which means that you can use heat tools
on it just like you can use with your own natural hair
and the curls, once you wash them and condition them will come back.
so yes you can't straighten the hair and yes the curls will come back
How long do they last? well that's actually dependent on a couple of factors like
how often you wear them and how well you take care of them
but we definitely have customers have who have been wearing the same sets
since July and its January so it's
lasted them quite some time. Can Kurly Klips damage my natural hair?
If you use Kurly Klips properly
They cannot damage your hair. but this question is like asking
can tylenol kill me? and the answer is yes
if you take too much. so don't take too much
Tylenol in and of itself isn't going to kill you as long as you take it as prescribed
now that goes to say, if your hair tells you
Hey I need a break! and you don't give it a break, that's on you.
because Kurly Klips are not crawling up your hair
attaching themselves to your head
No. You're putting them in there. so if you use Kurly Klips correctly
and listen to your natural hair you shouldn't have any damage
I ordered my Kurly Klips one month ago. Where is it?
Well it's probably on its way back to our warehouse
if you waited a month to check tracking... and that's real talk...
Listen, we strive to get orders out
next day and in busy times it might take us up to three days
but when you place your order you can be
pretty much guaranteed that you should be receiving
a tracking email. So basically a email with your
tracking information on it within one to three days
of purchasing it. Please be on the lookout
for e-mail. If you don't see it in your regular email folder, check your promotions folder
or check your spam folder. But it will be in there.
and it's important to know where your package is
because we ship it with signature confirmation
meaning that someone has to be at door to sign for it
The mailman will not just leave it at your residence
So, you know, if the postman comes by
and no one's home, he's basically going to hold it
at your local post office for 10 days and if you don't come to claim it
in those ten days, then it's going to get sent back to us
and we can't send it back to you and we can't
issue your refund, if that's what you want, until we get the hair.
international customers: we have a lot of you!
We've shipped to like... 15 countries and counting.
International customers, listen, once your parcel
leave New York and Chicago
hey! They are out of the US they are flying
to your home country and that's great but now
they're in the hands of your National Post Office so
let's say a week goes by and you haven't really heard anything about your package but
you know it's left the country. What we suggest doing is
going to your local mail depot and seeing if it's there
because sometimes for some reason they'll hold packages there and they won't necessarily
deliver them to you. I don't know why.
so if seven days goes by
since it has left chicago or New York, physically go to your local mail depot
My country charged me customs. What's this?
your country might tax you on the hair and basically customs
is a charge that your home government charges you
for purchasing a product from overseas
and the money that you pay them basically goes into your government's Treasury
Kurly Klips has nothing to do with this.
We don't receive a penny because
we didn't charge you. Your government charged you. Can I exchange my Kurly Klips?
so if you make a mistake and accidentally order the wrong thing
you need to contact us immediately and if we haven't shipped it out
we can correct it. I changed my mind. I don't want them anymore.
How can I return?
Okay so if something happens and for some reason
you don't want your Kurly Klips anymore, when they get to you
you can return them as long as the
as long as the envelope we sent them in is still sealed.
so basically you need to take the envelope
put it in a larger envelope and then send it back to us
and email us the tracking number so we can know to expect it
Once we receive it, we'll give you a
full refund minus the ten dollars
in shipping and handling charges that we paid to get it out to you
So, we'll do that as long as you
don't open the envelope your Kurly Klips came in.
Well then I'll just refuse the package.
do not do that because for some reason
packages that are refused, it has been in our experience that they just have
a higher chance of getting lost in the system
but why can't I return or exchange after opening?
listen guys I try to keep squeaky
clean business both legally and hygienically.
I'm sure that most of you
will not have this problem but
sometimes people can have things like
bedbugs and lice
and fleas in their home and they might not be aware
or they are aware and they're getting it fixed or it's just a problem
and a problem with
accepting returns after people have taken
especially human hair outside of the package
is the fact that these little critters can
get in the hair. And let's say they left it on the couch or they left it on their bed
Or they put it back in the package. These little critters can get in the hair
and it gets returned to us. and let's say we look at it
And they're hidden on a strand in the back and we don't see them
if we accepted returns, and I don't know if you know this
but retailers that accept returns basically
resell what somebody returned to them. but you know what we would do, we would turn it
and sell it to someone else
and before you know it
it you're that unlucky person, when you take out the hair and you
wear it. You're wearing the
lice and the flees and the bedbugs that
that this last person
had in their house. And before you know it, you have a full-blown infestation
and who knows, one of them could have hopped out and
got into our warehouse now our warehouse has a
full-blown infestation. And let's say we're still sending out hair but
don't even realize we're infested and before you know it is a problem
it's a really big and nasty problem and like look
Let's be real. The beauty supply stores don't even accept
hair that's been opened. You can't return hair at
the beauty supply store and it's primarily for this reason.
So for your health and mine, we do not accept returns
once a package has been opened. I'm a germaphobe and
we ain't going down like that.
Why is Kurly Klips worth it?
Because it is what it says it is. 100 percent
human hair. *** human hair
it's not 99.8 percent. It's not 95 percent
it's not not 70 percent. No. It's 100 percent human hair
you know I'm talking to you from a consumer perspective
I used to wear hair extensions a lot, like
I was full-blown dependent on them before I went natural
and you know, I wear them now. But I'm not as dependent on them as I was before.
but back in the day when I was still relaxed, i was weave queen
and I just remember
buying hair and it would always be a hit or miss. And I would go to the beauty supply store
Or I would buy it from online. And I would do my homework and sometimes there's always
a mixed bag of reviews. and you're always investing
in a product that could cost you anywhere from you a hundred dollars a
pack to two hundred dollars a pack
and you never knew if you were going to get that bad pack
And for me, I was getting that bad pack
all the time and so when I created Klips, I just wanted to eliminate all of that.
I wanted to know the source. I wanted to be able to reply on that source
so that I know that all of you are getting
excellent quality hair. And to be perfectly honest with you
I probably pay more for this hair than a lot of people
in the hair extension game right now and that's because I found a source
that is expensive
they cost a mint. But I am willing to pay that much money
on my end because
their quality control is just
phenomenal and they always just give me
high quality product. They never mix any sort of
non-human fibers into this hair
they are just amazing. and that's why they cost so much.
so I respect their business. You're just going to have to respect mine
and trust me when I say that Kurly Klips
is truly premium *** hair
and one thing that people say a lot about Kurly Klips and thing that they love about it
is that it looks just like their hair
and acts just like their hair. And if you have a fro
or if you buy the fro collection, you know that that's going to mean
you're going to need to give it a little more love and care than, let's say,
straight hair or the My Spirals collection
but, you know, it's a fro
And what fro doesn't need that extra love and care
so those are the most frequently asked questions we get
If you have any more questions or concerns
let me know in a comment below
I'll surely answer them. thank you so much for hanging in there
I know it was a long video but you guys are the best.
So, I'll talk to you later and bye!