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TIM ARMSTRONG'S COMMENT?
HOW DID THAT DAY GO DOWN FOR YOU
>> I WAS HOME TAKING CARE OF MY
DAUGHTER.
I HAD STARTED GETTING SOME
EMAILS FROM MY HUSBAND, AND WHEN
I FIRST SAW THE HEADLINES I JUST
COULDN'T BELIEVE IT.
YOU KNOW, I JUST SORT OF
COULDN'T PROCESS THAT THE GIRL
WHO WAS IN FRONT OF ME WAS THE
SUBJECT OF THESE HEADLINES ABOUT
A DISTRESSED BABY WHO COST THE
COMPANY TOO MUCH MONEY, AND WAS
SORT OF BEING ACCUSED OF HAVING
BEEN, YOU KNOW, A DRAG ON THE
COMPANY'S BOTTOM LINE.
AT FIRST I DIDN'T WANT TO THINK
ABOUT IT BECAUSE THE LAST THING
I WANT TO DO IS RELIVE THOSE
DAYS WHERE SHE WAS ON LIFE
SUPPORT.
BUT, YOU KNOW, AS THE FIRESTORM
STARTED TO ERUPT OVER HIS
REMARKS THE MORE I STARTED
THINKING, YOU KNOW, THIS IS SUCH
AN INJUSTICE TO SINGLE OUT ANY
INDIVIDUAL LET ALONE A NEWBORN
BABY FOR SIMPLY UNDERGOING, YOU
KNOW, A MEDICAL CRISIS AND THEN
USING THEIR HEALTH BENEFITS.
SO, I FELT THE NEED TO SPEAK UP
AND DEFEND MY FAMILY.
I FELT LIKE WE HAD BEEN EXPOSED
AND THAT OUR PRIVACY HAD BEEN
VIOLATED.
AND I ALSO FELT LIKE, YOU KNOW,
WHERE DOES THIS END?
IF WE COULD BE SINGLED OUT LIKE
THIS, I MEAN WHAT ABOUT A WOMAN
WHO GETS DIAGNOSED WITH BREAST
CANCER.
WOULD ANYONE DARE TO SUGGEST
THAT THAT WAS, YOU KNOW, SOMEHOW
A LUXURIOUS OPTION THAT WE PAID
TO SAVE HER LIFE?
>> TIM ARMSTRONG HAS APOLOGIZED
IN A COMPANY WIDE MEMO AND YOU
AND HE HAD A PERSONAL
CONVERSATION.
HE'S THE FATHER OF THREE.
YOU BELIEVE THAT TO BE VERY
SINCERE.
>> YES, DO I.
>> WHAT MORE DO YOU WANT FROM
AOL?
>> YOU KNOW, I THINK AOL IS
ACTUALLY A COMPANY THAT DOES
STRIVE TO TAKE CARE OF ITS
EMPLOYEES AND WE HAVE GENEROUS
BENEFITS.
BUT I THINK THAT, YOU KNOW, IN
THE FUTURE JUST WITH ANY
DISCUSSION OF HEALTH CARE
EXPENDITURES WHICH ARE IMPORTANT
AND NECESSARY FOR TO US HAVE ON
A NATIONAL POLICY LEVEL I THINK
IT'S LEGITIMATE FOR HEALTH CARE
EXPERTS TO TALK ABOUT WHAT'S
APPROPRIATE IN TERMS OF CARING
FOR EXTREME PREEMIES.
GIVEN WHAT THE COSTS ARE AND HOW
MANY PEOPLE HAVE TO DO WITHOUT
HEALTH CARE.
BUT, I THINK IN THIS SITUATION
IT WAS CERTAINLY NOT THE TIME OR
PLACE TO HAVE THIS KIND OF
CONVERSATION.
YOU KNOW, WE'RE TALKING ABOUT A
COMPANY THAT JUST POSTED ITS
BEST QUARTERLY EARNING IN 12
YEARS.
WHEN WE HAVE THESE NECESSARY
CONVERSATIONS WE APPROACH IT
WITH MORE SENSITIVITY AND WHEN
WE'RE TALKING ABOUT THE DOLLARS
AND CENTS WE'RE MINDFUL OF THE
ACTUAL HUMAN LIVES THAT ARE AT
STAKE.
>> DO YOU THINK THAT TIM
ARMSTRONG -- WHAT DO YOU THINK
SHOULD HAPPEN TO HIM?
SHOULD HE KEEP HIS JOB AFTER
THIS?
>> YOU KNOW, I FEEL THAT'S NOT
FOR ME TO SAY.
I DON'T THINK THAT HE'S A
VILLAIN.
I'M NOT INTERESTED IN RAKING HIM
OVER THE KOOLS.
I THIS HE'S GENUINELY REGRET
WHAT HE SAID.
THERE WAS NO MALICIOUS INTENT.
>> YOU TALKED ABOUT WHAT A
VIOLATION OF YOUR FAMILY'S
PRIVACY.
HE DIDN'T CALL YOUR FAMILY OUT
BY NAME.
YOUR HUSBAND STARTED GETTING
EMAILS.
LEGAL EXPERTS SAID THERE COULD
HAVE BEEN A VIOLATION OF MEDICAL
PRIVACY LAWS.
ARE YOU CONSIDERING A LAWSUIT OR
ANYTHING ELSE?
>> I HAVE NOT THOUGHT ABOUT
THAT.
I DON'T KNOW THE LEGALITY OF THE
ISSUE.
ALL I KNOW IS ON AN EMOTIONAL
LEVEL IT FELT LIKE A VIOLATION
AND THAT AMONG, YOU KNOW, A LOT
OF PEOPLE WHO JUST KNEW MY
HUSBAND AND KNEW US, THEY HAD
HEARD ABOUT OUR SITUATION
BECAUSE IT WAS SO SHOCKING AT
THE TIME.
AND SO IT WAS REALLY IMMEDIATE,
YOU KNOW, THE WAY THAT THEY WERE
ABLE TO CONNECT THAT TO US
PERSONALLY.
AND WHEN I STARTED, YOU KNOW,
SEEING THE REPORTS THAT WERE OUT
THERE AND ALL TWEETS ABOUT