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The director of the NBN team who I’m sitting under, when he recruited me, he…
the conversation that I had just transformed my idea of what Telstra would be like to work for you know,
and he asked me, “What’s the bravest thing you’ve ever done?” you know,
“What gets you out of bed every morning?”
The questions he asked me were just very much about what do you want to do with your life and with your career
and once he decided we were sort of equal/like minded, the relationship I’ve had with him has been incredible.
When sort of someone tells us at a barbecue that they’re having a bad experience,
we’ve now got the tools to be able to do something about it, so which is a great feeling that,
sort of, you know, we can’t just sort of go…
- "That’s not my department." - "I can’t help you here."
"I’d love to but I can’t help you." Now we can actually, we feel engaged
and sort of, we can make a difference and we can do something about it and sort of,
we can actually see it through as well so, which is a great sort of feeling I think.
For the employee it means when you say you work with Telstra too that people...
in days gone past there’s been a case of “Oh no, I don’t know anything about the engineering, I was in sales”
whereas the more movement we get, the more one voice we can speak about the company and you know,
people expect you to know about the company and they expect you to be an advocate for it I guess,
but it gives you the information and knowledge to let you really do that
and the CEO and the team that leads the company, the CEOLT, 20 00:01:40,840 --> 00:01:46,800and and they’re clearly very committed both by the programs and their personal commitment,
both in time and the way they participate in a lot of the program activity as well,
so in many ways, I think that how they’re leading it forward is, I find inspirational,
having worked with a number of CEO’s,
the leadership we’ve got at the moment in this company is second to none, it really is, second to none.
Now he’s done that, he’s like, about the customer, the advocacy...
And you see the practical application always whenever anything we do, it’s "OK, well, how is this going to benefit the customer?”
it’s not just a philosophy, it’s like, makes part of day to day conversation.
Every single time you are going to make one decision, it’s ‘How does it impact the customer?’
They look different, if you just go to, you know fronted up to most of the team meetings going on in one of the offices,
it’s just, the group around the table is different. More men, more women…
yeah, more women and just the conversation is definitely more modern.
More modern?
Culturally, I think it’s those sorts of programs that are starting to really bring the company, you know,
give it life in the company and yeah, it’s not just about the development plan and all the health and well being,
everything is starting to line up and just crystallise a bit in terms of you know,
how we measure the performance, where the flexibility that we can do to achieve once the goals are clear
and I think that’s really important. I think, I think the culture change is really, you know,
ticking along significantly and I think that part of that, a lot of that’s probably been driven by David and,
you know, where he’s, you know, quite purposely directed the company and I think it’s a great thing,
I think we’re all reaping the benefit of that, because you know,
it hasn’t always been like that, so it’s just good to see it all coming together.
For me, what gets me out of bed in the morning to come to work for Telstra is the people.
And that’s… especially the team that I’m in now because its really young and dynamic and exciting
and in the environment that I’m in, you never know what the day is going to bring so I really enjoy that
because it’s like, a new challenge and it’s like “What’s going to happen today?”
Sort of, you always go in sort of prepared for like, something else coming
and always having to be prepared for that so I love that
because I like working in a dynamic environment and being challenged mentally all the time.