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Hi, I'm Kevin.
I work at Industry Canada.
I'm here to tell you about a new law
to help you get what you pay for.
It's known as the Fairness at the Pumps Act.
The new law isn't just about gas for your vehicle;
it's about all measured goods you pay for,
like produce at the grocery store
and electricity and natural gas.
The new law requires businesses to have their measuring devices
inspected at regular intervals.
These inspections will be conducted by service providers
authorized by Measurement Canada.
Now, many businesses already do this-
you may have already noticed these stickers-
but the law now makes it mandatory in several sectors,
such as retail food and retail petroleum.
As of August 1, 2014, businesses in all sectors
who short sell consumers,
either on purpose or through carelessness,
can face stiff penalties and court-imposed fines
of up to $50,000 for repeat offences.
Here's what to do if you suspect you have
received inaccurate measurement.
When you fill up at a gas station, for example,
and you suspect an error, you should always try to resolve
the problem with the seller right away.
If that doesn't work, take note of details
such as name and address of the station,
which pump you used,
type and grade of gasoline purchased,
and how you tried to resolve the matter.
Keep your receipt and then go online and file a complaint
with Measurement Canada at mc.gc.ca.
Measurement Canada will review your complaint,
investigate and report back.
Fairness at the Pumps:
just another way we're putting consumers first.