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Hi, I'm Laura with Quick Candles and I'd like to tell you about our quick and easy return
policy. Our customers and their satisfaction are our top priority even when it comes to
returns. All this information that I'm going to explain to you in this quick video is also
available on our website under our satisfaction guarantee button on our homepage. You can
also call one of our friendly customer service team members and they'll happily help you
with any return questions. Just call 1-800-928-6175. Prior to ordering, lots of you check to see
how our return policy works. You're thinking ahead which is great! We'd love for you to
know that we'll accept returns for any reason at any time. If you're unsure of color or
style of holder, we encourage you to order the smallest amount to make sure that it's
exactly what you want. If it's not then your return will be much easier, your package will
be lighter and you can return that back to us. If it's just perfect, our customer service
team can help you with the bulk of that order. We offer such an amazing return policy which
is easy and simple. We do not give you a time limit for a return, nor do we charge you a
restocking fee. We even will credit back your original shipping if you returning and item
but replacing it with something new. We offer the lowest shipping costs on heavy packages
through our exclusive agreement with FedEx. All we ask is that you return these products
to us in their original packaging the way you receive them, extremely easy. Returning
items to us can be done in two easy steps. 1 - Print off our return authorization form,
fill in your name and order number. The form looks just like this. 2 - Ship back your package
to us via FedEx, UPS or USPS. We do suggest that you get some form of tracking information
in case your package is lost in transit so we still can take care of your return. After
that it simply takes 3 to 5 business days and your return is credited back, its that
easy. Once the order is received back in our warehouse, its processed quick. Between 3
to 5 business days and your refund is posted back to your original payment method and we
send you an email confirming this has been done. Now you can feel confident in purchasing
products from Quick Candles. As always if you have any questions at all, simply call
our expert customer care team and they'll personally assist you. You can reach us at
1-800-928-6175 between the business hours of 9:00 AM and 5:30 PM EST.
You can e-mail us anytime day or night at help@quickcandles.com
or you can even live chat us during business hours.