Tip:
Highlight text to annotate it
X
Hello?
I'm calling you on behalf of Bell Canada.
So currently I believe you are using your home phone through Bell, right?
No?
You're not using any service through Bell?
OK are you using Rogers or Cogeco for your current services?
OK so at this point of time in fact I'm sure that you are paying around $120 to $140 for the three services, right?
Ha, I'm in the market so I know each and everything. Right?
Pardon?
You're using Bell for your home phone?
You are using everything with Rogers, right?
OK sir at this point of time in fact the reason of my call is just to let you know that
since you are, uh, at this point of time Bell Canada is here to make you a valuable customer.
So we will throw at you
High speed Internet.
A standard home phone line
And ten times better picture quality and much more channels for your TV.
So may I know how many televisions do you have at your place?
Two. Both of them are regular or you have any hi-def?
Two hi-def?
One hi-def and one is regular?
OK so at this point of time we will throw at you...
Two free brand new receivers.
One would be hi-def and one would be the regular.
And we will throw at you...the best thing that we are giving you is a lifetime warranty for your
satellite dish and for your cereal box.
If anything would go wrong you would not be liable to pay for that
because Bell Canada will fix your problem free of cost.
OK?
And we will throw at you a free wireless router as well.
With the help of this router you can run up to 5 computer at your place
and your speed will remain the same.
You have already wireless router?
OK so in fact <?????>
And I was talking about for the home phone
For the home phone, again you don't have to pay for the installation or activation, it is free for you
and the best thing is that we will throw at you the same number that you are using with Rogers.
OK?
And, let me do some math for you.
and I will let you know what would be your bill.
OK?
Ah yes, uh, Mr. Sim-ess?
In fact, uh, your regular price for your TV, internet and home phone
including your modem rental, receiver rental, each and everything
So your bill would be just...$92.84.
OK?
Pardon?
Ten years???
In fact, to be very honest with you Mr. Sim-ess, like uh the prices
will remain same for the - for at least two years or so.
So don't you worry, the prices would remain same for at least two years or so, don't you worry about it.
OK?
And in fact, we are <???sdfdsa> once you take our services so you will definitely go with us for a long time.
So Mr. Sim-ess?
At this point of time I'm just transferring this client to my team leader
so he will gonna assist you for this. OK?
So hold on please.
Pardon?
May I know the reason?
But I'm guaranteeing you for at least two years!?!
Pardon?
To be very honest with you Mr. Sim-ess I'm not here the
policy maker
in fact I'm just here the policy follower
so I'm letting you know all the things available.
So do you think anything can remain constant for at least ten years?
What would be the same after ten years?
Well, well, Mr. Sim-ess, I'm not - I already mentioned that this call is being recorded by my
quality control department so I'm letting you know
all the things available
I cannot mislead or misguide even a single thing to you over the phone.
Ha, Mr. Sim-ess you are talking about ten years.
Nothing can remain same for the ten years.
I'm guaranteeing you for at least two years.
And I already mentioned that for you, you can see what the difference in price is.
And, and Mr. Sim-ess?
Hello?
Well I'm not here to convince you, the decision is yours.
Rogers, Rogers and your other companies may change it after 3 months, 6 months
but if you come with Bell, it is not something like that.
So if you are in Canada, to be very honest with you, no one can give you guarantee for ten years.
No one.
Definitely.
Do you think, uh, someone will give you guarantee for ten years?
Ha ha, I'm giving you for at least two years.
At LEAST two years.
Not minimum, maximum, for at LEAST two years.
So I would really appreciate if you come with us.
No Mr. Sim-ess I cannot.
So what's your decision?
OK Mr. Sim-ess, uh, you don't want to go with your TV, internet and home phone.
Right?
OK and, uh, right now, uh, your cell phone is with Rogers or with Cogeco?
So what service you are using?
Pardon?
***?
It's some local provider, I believe.
In fact, uh, Mr. Sim-ess, you know what?
At this point of time, we can throw at you
a free cell phone as well. It is Samsung M-330.
It is absolutely free for you. And you can make unlimited text messages all over the world
and your monthly bill would be just 25 dollars.
That's it.
OK, no problem.
Have a nice day.
Thank you, bye.
We got disconnected.
Pardon?
Yeah, you were!
Not at all. I was just, uh, speaking with you about a sec ago.
Why are you lying, man?
So like, uh, that might be your dad or like your brother or someone.
OK. Listen. Your home phone is through Bell Canada, right?
Currently you're not using any service through Bell?
But my record tells me that you are using Bell home - Bell services, are you not?
OK so...
you are using Bell home phone and Bell internet, I believe.
You are Mr. Simpson!
MR. SIMPSON!!!
Ha.
You're not Mr. Simpson?
OK what's your name if you don't mind me asking?
Oh. Bye.