Tip:
Highlight text to annotate it
X
>> HI.
THANKS FOR JOINING US.
ON TODAY'S BROADCAST, WE'LL BE
DISCUSSING THE NGMO NEW PROJECT
AND THE STATUS OF OUR SURVEY AND
THE INTERVIEWS THAT THEY HAVE
DONE WITH EVERYONE.
WE'LL BE DISCUSSING CASE
OF SECURITY DEPOSITS AND
UTILITIES AS WELL AS A COUPLE
QUESTIONS ABOUT FAQ AND CLEARING
UP SOME MISCONCEPTIONS.
WE THANK YOU FOR JOINING US.
WIT
PALADINO, NICHOLAS HICKMAN AND
NICHOLAS BIKKA.
OVER TO TERESA.
>> GOOD MORNING.
THANKS FOR JOINING US TODAY.
WE HAVE JUST
REGARDING CASE MANAGEMENT.
TO BEGIN WITH, THERE WERE SOME
SYSTEM ERRORS ABOUT A WEEK AGO
DURING THE WEEK OF APRIL 11th.
THE ETO EXPERIENCED SOME DECK
ANY CALL DIFFICULTIES.
HOWEVE
ERRORS SHOULD HAVE BEEN
CORRECTED.
IF YOUR AGENCY CONTINUES TO HAVE
PROBLEMS ASSOCIATED WITH THE
SYSTEM ERRORS, PLEASE FEEL FREE
TO REACH OUT TO YOUR INFO PASS
REPRESENTATIVE.
THEY SHOULD ASSIST YOU RIGHT
THERE'S SOME NEW FEATURES WITH
ETO AND CASE MANAGEMENT.
USERS WITH THE ROLE OF SITE
MANAGER WILL RECEIVE COPIES OF
CLOSED CASES E-MAILS THAT ARE
ROUTINELY SENT TO CASE
AFTER EACH DIS FILE TRANSFER.
ALSO, THE CUSTOMER REPORT
PRODUCED NEEDS ASSESSMENT HAS
BEEN MODIFIED TO RUN FOR EACH
SEPARATE ASSESSMENT COMPLETED
FOR A
THE REPORT WILL HAVE THE MOST
NEEDS ASSOCIATED WITH THE
ASSESSMENT AND THE REFERRALS
FROM THE NEEDS FROM THE DATE OF
THE ASSESSMENT THROUGH TO THE
DATES OF THE NEXT ASSESSMENT.
EFFORTS TO OUTCOME.
SURE, EFFORTS TO OUTCOME AND --
THE EFFORTS DOCUMENT ETO SHOULD
GIVE THE READER A GOOD
UNDERSTANDING OF WHAT IS
HAPPENING WITH THE PARTICIPANT.
BE CLEAR AND CONCISE WITH THE
DETAILED NOTES ENTERED INTO
PLEASE DO NOT UTILIZE TRACK
CONTACT ATTEMPT TO DOCUMENT
EFFORTS IN ETO.
THE CASE MANAGEMENT TRACKING
SYSTEM ALSO ALLOWS CASE MANAGERS
TO ENTER A FINAL HOUSING STATUS
FOR
RECORD -- I'M SORRY.
UNDER RECORD EFFORTS TOGGLE BAR
OF THE SOFTWARE.
IF YOU HAVE NOT ALREADY DONE SO,
PLEASE ENTER THIS INFORMATION ON
YOUR EOP CLIENTS.
UNDOCUMENTED EFFORTS NOT
CURRENTLY IN ETO SHOULD BE
ENTERED FOR ALL EOP-ED CLIENTS
AS SOON AS POSSIBLE.
WHEN CONDUCTING SITE VISITS,
IT'S BEEN NOTED THAT EFFORTS AND
ASSESSMENTS HAVE BEEN INPUT INTO
THE SYSTEM MONTHS AFTER THE
ALTHOUGH THERE IS DATA TO
SUPPORT CONTACT HAPPEN, PLEASE
TAKE CARE TO LOG ALL NECESSARY
DATA IN THE SYSTEM IN A TIMELY
MANNER.
AS ALWAYS, IF THE INFORMATION IS
NOT IN
PLEASE NOTE THAT IF ANY DOMESTIC
VIOLENCE ISSUES ARE PRESENCE IN
YOUR AGENCY'S CASE LOAD, ANY
INPUTS RELATED TO THIS ISSUE
SHOULD NOT BE REPORTED AS
EFFORTS IN ETO.
ETO IS A SYSTEM THAT FALLS UNDER
ANY INFORMATION RELATED TO
DOMESTIC VIOLENCE MATTERS CANNOT
BE LOGGED INTO THE SYSTEM.
THESE NOTES CAN BE DOCUMENTED IN
THE HARD COPY FILE OF THE
PARTICIPANT.
AGAIN, PLEASE DO NOT ENTER
ANYTHING
VIOLENCE IN ETO.
SOCIAL SERVICE REFERRALS.
SOCIAL SERVICE REFERRALS MUST BE
MADE BY CASE MANAGERS RELATIVE
TO THE INDIVIDUAL DEVELOPMENT
PLAN FOR EACH INDIVIDUAL.
REFERRALS SHOU
PARTICIPANT NEEDS BASED ON THE
INFORMATION GATHERED FROM THE
NEEDS ASSESSMENT AND THE IDP.
SOCIAL SERVICE REFERRALS
ENROLLMENTS AND RESIDENT
OUTCOMES MUST BE DOCUMENTED IN
CASE MANAGEMENT TRACKING
DOCUMENTATION SHOULD BE RECORDED
UNDER RECORD REFERRALS FOR IDP
CRISIS AND SECONDARY GOALS.
REFERRALS AND REASSIGNMENTS.
REFERRALS SHOULD PROVIDE THE
PARTICIPANT WITH SERVICE
INCLUDING A CONTACT NAME.
THE REFERRAL SOURCE SHOULD BE
CLEARLY DESCRIBED IN ETO.
PARTICIPANTS SHOULD BE
ENCOURAGED TO CONTACT SERVICE
PROVIDERS INDEPENDENTLY.
AGENCY ALSO BE MONITORED AGAIN
INTO THE SYSTEM.
REFERRAL FOLLOW UP IS REQUIRED
BY ALL CASE MANAGERS TO ENSURE
SERVICE DELIVERY.
FOLLOW UP SHOULD OCCUR EVERY 30
DAYS WITH CLIENTS AND
PROVIDERS.
CASE MANAGERS ARE REQUIRED TO
UPDATE REFERRALS IN A CASE
MANAGEMENT TRACKING SYSTEM UNDER
"VIEW" AND "UPDATE PROGRESS" ON
REFERRALS.
UPON COMPLETION OF THE REFERRAL,
PLEASE LOG A FINAL
REASSESSMENT MUST BE UPDATED
EVERY QUARTER FOR THE DURATION
OF THE PROGRAM.
PARTICIPANTS MUST BE REASSESSED
MORE FREQUENTLY IF DEEMED
NECESSARY.
IT IS RECOMMENDED THAT
INDIVIDUAL NEED ASSESSMENTS BE
ESTABLISHED FOR ALL FAMILY
MEMBERS AGES 18 AND OLDER.
HUD MINIMUM REASSESSMENT
REQUIRES SHOULD BE COMPLETED FOR
THE FOLLOWING AREAS.
ONE, UPDATED INCOME INFORMATION.
TWO,
INFORMATION.
AND THREE, UPDATED EMPLOYMENT
READINESS INFORMATION.
WHEN COMPLETING REASSESSMENTS,
IT IS A GOOD IDEA TO REVIEW AND
TO REVIEW THE RELEASE OF
INFORMATION FORMS AND THE HARD
FILE OF THE IKE
IT'S SUGGESTED THAT THE ROI BE
UPDATED ON A REGULAR BASIS.
FURTHER, MAKE SURE THAT ALL
REQUIRED FORMS ARE CORRECT AND
COMPLETED IN ENTIRELY.
I.E., THE FORMS ARE SIGNED,
DATED, ET CETERA.
DEFICIENCY REPORTS.
UPON RECEIPT OF A DEFICIENCY
REPORT, PLEASE DEVELOP A BRIEF
ACTION PLAN TO CORRECT CURRENT
CASE MANAGEMENT PROGRAM
DEFICIENCIES.
THE DEFICIENCY CORRECTIVE ACTION
TA PROVIDER WITHIN TEN DAYS OF
RECEIPT OF THE CASE MANAGEMENT
MONITORING REPORT.
THE ACTION PLAN SHOULD EXCLUDE
AN ACCEPTED COMPLETION DATE OF
WHEN THE AGENCY -- I'M SORRY.
LET
THE ACTION PLAN SHOULD INCLUDE
AN ACCEPTED COMPLETION DATE OF
WHEN THE AGENCY WILL HAVE ALL
DEFICIENCIES UPDATED AND ENTERED
INTO THE SYSTEM.
PLEASE SEND ACTION PLANS TO THE
PHA.
CONTACT INFORMATION FOR
TECHNICAL ASSISTANCE RESOURCES
AND SUPPORT FOR CASE MANAGEMENT
AND SOFTWARE QUESTIONS ARE AS
FOLLOWS: AND AS YOU SEE ON THE
SCREEN, IT'S VANESSA
AND FOR LOUISIANA, NATASHA EMERY
FOR THE STATE OF TEXAS.
YOU CAN SEE THEIR CONTACT
INFORMATION IS ONLINE AND ON
THIS REPORT.
DOWNLOADING ARCHIVAL DAT
DHAP IKE.
DHAP IKE ADMINISTRATION USERS
CAN DOWNLOAD DATA FROM THE
TRACKING TEAL.
DHAP IKE USERS WITH ACCESS TO
THE PROGRAM CAN
LINK ON THE ADMINISTRATION
PROGRAM HOME PAGE.
INSTRUCTIONS TO DOWNLOAD
ARCHIVAL DATA IS A LINK TO CLICK
ON.
THIS DOCUMENT WILL EXPLAIN THE
STEPS TO DOWNLOAD THE DATA
FURTHER.
AND THEN CLOSE-OUT.
WITH THE END OF THE PROGRAM
NEARING, YOU SHOULD CLOSE OUT
THE PROGRAM.
MAKE SURE ALL EFFORTS,
REFERRALS,
REASSESSMENTS ARE INPUT INTO THE
SYSTEM.
AGAIN, IF THESE -- IF THIS
INFORMATION IS NOT INPUT IN A
TIMELY MANNER, YOU WILL NOT BE
ABLE TO GO BACK AND DO SO.
AND LASTLY,
ABOUT DHAP IKE.
HUD ROUTINELY UPDATES OUR
WEBSITE WITH INFORMATION SUCH AS
AS JUDITH MENTIONED EARLIER, OUR
FAQs, OUR PROGRAM STATUS
REPORTS.
THESE DOCUMENTS, THE PROGRAM
STATUS REPORTS ARE UPDATED
OUR FAQs ARE UPDATED ON A
QUARTERLY BASIS.
PLEASE REFER TO THE HUD WEBSITE
FOR THAT INFORMATION.
AS ANOTHER FRIENDLY REMINDER,
THE DEPARTMENT IS NO LONGER
OPERATING WITH A REFERRAL CALL
CENTER.
HOWEVER, IF YOU OR YOUR
HAVE QUESTIONS OR CONCERNS
RELATED TO THE DHAP IKE PROGRAM,
DO NOT HESITATE TO REACH OUT TO
HUD AT OUR TOLL FREE NUMBER,
WHICH IS 1-877-483-2251.
AND AS ALWAYS, PLEASE FEEL FREE
TO E-MAIL US.
THANK YOU.
JUDITH?
>> THANKS, TERESA.
SOMETHING
NOTE IS AS SHE MENTIONED, WE
HAVE OUR WEBSITE
WE'VE BEEN TOLD IF YOU GOOGLE
US, YOU CAN FIND DIFFERENT
PIECES OF THE POLICY.
IT'S OUT THERE.
YOU CAN FIND IT.
IT'S NOT ALWAYS CORRECT.
WE'VE HEARD QUESTIONS OF
CONFLICTING GUIDANCE.
WE'VE HAD CONFLICTING
WITH DIFFERENT FAQs BEING POSTED
ON THERE AND IT'S CAUSED SOME
CONFUSION.
WE NOT ONLY HEARD THIS FROM THE
QAD TEAM BUT ALSO IG.
SO SHOULD YOU HAVE ANY
QUESTIONS, CONTACT US.
OR ALWAYS REFER
WEBSITE INSTEAD OF TYPING IN
GOOGLE AND WORKING WITH WHATEVER
DOCUMENTS POP UP.
THEY'RE NOT ALWAYS CONSISTENT,
NOT ALWAYS FINAL DRAFTS AND
THEY'RE NOT ALWAYS ANYTHING
OTHER THAN SPECIFIC TO MAYBE A
PHA OR A CERTAIN TIME FRAME.
ACCURATE INFORMATION.
AGAIN, WITH OUR FAQs, WE BUILD
THEM DIRECTLY AROUND THE
QUESTIONS THAT YOU ALL SEND US.
SO ALWAYS REFER TO THE WEBSITE
PLEASE WITH THE FAQs.
THAT'S THE MOST CONSISTENT
INFORMATION WE GIVE
WE WANT TO MAKE SURE WE'RE ALL
OPERATING UNDER THE SAY
GUIDANCE.
I'M GLAD YOU BRING THAT UP.
IT BRINGS UP A QUESTION.
OUR RECENT FAQs ARE UPDATED
MARCH 16.
THAT'S THE MOST RECENT UPDATE ON
THER
FAMILY IS UNDER DOC BUT NO
LONGER NEEDS HAP AND AS SUCH
VOLUNTARILY LEAVES THE PROGRAM,
CAN THEY RETURN TO RECEIVE
RENTAL ASSISTANT AT
DATE.
THIS HAS COME UP QUITE A BIT.
WE NOTICED IN DIS AND
RECONCILIATION THROUGH WHICH
NICK WILL DISCUSS WITH YOU,
WE'VE NICKED THAT THERE ARE
FAMILIES THAT ARE COMING BACK ON
TO THE PROGRAM 30 DAYS, 60
120 DAYS, SIX MONTHS AFTER THE
FACT.
AND NOT ONLY IS THIS NOT
APPROPRIATE BECAUSE IT'S STATED
HERE CLEARLY THIS IS NOT
SOMETHING THAT WE CAN DO, BUT IT
ALSO RAISES A LOT OF RED FLAGS
WITH FEMA THAT ASKS US WHY IS
THIS FAMILY WHO
THE PROGRAM FOR WHATEVER REASON,
WHETHER IT'S THEY MAXED OUT OR
WHETHER THEY DECIDED THEY WOULD
MOVE ON OR WHAT HAVE YOU, WHY
ARE THEY COMING BACK?
THE ANSWER TO FAQ NUMBER 64
ABOUT THIS IS NO.
IF A FAMILY VOLUNTEERLY
TO END THEIR PARTICIPATION, THEY
CANNOT AT A LATER DATE RETURN TO
THE PROGRAM DUE TO A SUBSEQUENT
CHANGE IN INCOME, LOSS OF A
HOUSEHOLD MEMBER, EVICTION,
ET CETERA.
THE PHA SHOULD TERMINATE THE
FAMILY IN DIS
CODE.
THAT'S SOMETHING THAT I KNOW WE
BROUGHT UP BEFORE.
BECAUSE THAT'S NOT CORRECT --
THAT'S NOT THE CORRECT EOP CODE.
THE GENERAL GUIDANCE ON THIS IS
THEY CANNOT COME BACK ON TO THE
PROGRAM BECAUSE THEIR NEED IS NO
LONGER
THAT'S THE QUESTION THAT FEMA
WILL ASK US AND HAS ASKED IN THE
PAST, IF THIS PERSON HAS COME
BACK SIX MONTHS LATER WHEREAS
THE HURRICANE IKE, HURRICANE
GUSTAV DISASTER
IT'S IMPERATIVE THAT THE PHA
INCLUDE A NOTE THAT THE FAMILY
ENDED PARTICIPATION DUE TO
SELF-SUFFICIENCY.
THAT NOTE IS VERY IMPORTANT.
AGAIN, IT GOES TO SHOW THAT
FAMILY HAS REACHED SELF-SERVE
SEN -- SELF-SUFFICIENCY.
OUR PROGRAM IS ONLY GOING
THROUGH THE END OF
AN OPPORTUNITY TO START PUTTING
TOGETHER THE RECONCILIATION FOR
OUR PROGRAM.
HURRICANE SEASON STARTS JUNE 1.
IT RUNS THROUGH THE END OF
NOVEMBER.
AND WE NEED TO MAKE SURE THAT WE
HAVE D
TO CLOSE OUT SHOULD THERE BE
ANOTHER INCIDENT OR ENGAGEMENT
OF DHAP IKE THROUGHOUT HURRICANE
SEASON.
WITH THAT, I WILL DEFINITELY
REFER YOU BACK TO THE FAQs
54 AND GO THROUGH 59.
THEY ARE ALL FAQs THAT HAVE
SPECIFICALLY QUESTIONS REGARDING
DEPOSITS, UTILITY REIMBURSEMENT,
CAN THEY BE PATRON INDIVIDUALS
OR A PATRON FAMILY.
HOW DO WE
THAT'S NUMBER QUESTION 58.
WE'LL HAVE YOU RECONCILING ALL
DHAP FUNDS.
THIS INCLUDES SECURITY DEPOSIT
AND REPLACEMENT FEES.
THE ANSWER IS YES, EACH PART OF
FUNDING WILL BE
SEPARATELY.
YOU CAN DEFINITELY READ THAT
FAQ.
BUT TO ILLUSTRATE IT BEST AND TO
BETTER EXPLAIN IT, I WILL TURN
IT OVER TO NICHOLAS WHO CAN
EXPLAIN ALL OF THAT TO YOU.
HE'LL BE BACKED WITH
SUPPORT BY NICHOLAS HICKMAN.
>> THANK YOU.
GOOD MORNING.
HUD HAS BEEN SENDING DETAILED
INFORMATION ON RECONCILIATIONS
FOR SECURITY DEPOSITS, UTILITY
DEPOSITS AND PLACEMENT FEES.
THIS INFORMATION
SEE.
THE DETAILS UNDER FUNDING ARE
ACCURATE OR IF THEY WERE OVER OR
UNDER THE PHAs ACTUAL NEED.
MAKE SURE YOU GO OVER THIS DATA
FOR ALL FUTURE RECONCILIATIONS
THAT OCCUR
PROGRAM.
ONLY REMIT FUNDS TO HUD THAT YOU
ARE IN AGREEMENT WITH THE AMOUNT
OWED.
FUNDS REMITTED IN A PHA COMES
BACK LATER SAYING THEY DON'T
AGREE WITH THE AMOUNT
OF TIME TO GET THE FUNDS BACK TO
YOU.
WE DON'T WANT TO PUT PHAs IN A
SAYINGS WHERE THEY ARE WAITING
FOR NEEDED FUNDS.
PLEASE CONTACT US IN CASES WHERE
YOU DON'T AGREE WITH THE
RECONCILED AMOUNT.
SECONDLY, ALL VMS
TO BE REPORTED ON ACCRUAL BASIS.
PHAs NEED TO REPORT IN THE MONTH
ASSISTANT WAS PROVIDED FOR.
IF A CHECK COVERS ASSISTANT FOR
APRIL AND MAY, NEED TO REPORT
LEASING FOR APRIL AND MAY AND
BROKEN OUT BY THE MONTH THE
ASSISTANCE WAS PROVIDED FOR.
PHAs NEED TO START THE PROCESS
OF UPDATING THEIR DIS REPORTING
SINCE THE START OF THE PROGRAM
TO THE PRESENT TIME IN
COMPLIANCE WITH POLICY.
AS THE PROGRAM IS STARTING TO
WIND DOWN,
PROGRAM RECONCILIATIONS ARE
RIGHT AROUND THE CORNER.
ALL THESE ENTRIES MUST BE
ACCURATE IN TIME FOR THE FINAL
RECONCILIATION.
FOR SOME PHAs, WAITING TO UPDATE
REPORTING UNTIL THE LAST MINUTE
AND THE LAST MONTH OF THE
PROGRAM COULD CAUS
ISSUES.
FIRST, THE VOLUME OF DATA TO
UPDATE PHAs NEED TO ENSURE THAT
THEY'LL HAVE ENOUGH TIME TO
ACCURATELY UPDATE ALL THESE
ENTRIES FOR DHAP IKE.
SECONDLY, THESE UPDATES COULD
IMPACT OVERALL PROGRAM NEEDS BY
CAUSING
MONEY OR FOR PHAs TO OWE HUD
MONEY.
SHOULD PHAs OWE HUD MONEY,
THEY'LL HAVE TO PAY BACK IN FULL
AT THE END OF THE PROGRAM.
AS SOON AS
THEY'LL KNOW WHEN THEY NEED
FUNDS.
IT'S GOOD TO KNOW WHAT IS OWED
TO MAKE SURE THE MONEY ISN'T
ACCIDENTALLY SPENT ON OTHER
PROGRAMS.
AS SEASON AS DIS IS CORRECTED,
THE SOONER YOUR MONTHLY FUNDING
WILL LINE UP
CONVERSELY, IF HUD OWES HPA
ADDITIONAL FUNDS, THE SOONER WE
CAN GET THE FUNDS BACK TO THE
PHAs.
ONE DIS RELATED ENTRY FIELD WE
NOTICED
EXCEPTI
EXCEPTION.
WE'VE SEEN CASES WHERE SOMETIMES
THE TERMINATION DATE WAS SEVERAL
MONTHS AFTER THE FAMILY REACHED
ZERO SUBSIDY
WITH AN IRT EXCEPTION.
THIS IS NOT PERMITTED.
ONCE A FAMILY REACHES SELF
SUFFICIENCY, THEY'RE NOT
PERMITTED TO COME BACK INTO THE
PROGRAM.
FINALLY, IN THE PAST HUD BUILT A
BUFFER INTO OUR
RESULT OF NUMEROUS EXTENSIONS
AND WORK INVOLVED WITH KEEPING
UP WITH DIS REPORTING.
IT ALLOWED
SYSTEM.
THE BUFFER IS NO LONGER
NECESSARY NOW AND WILL NO LONGER
BE INCLUDED IN THE MONTHLY
FUNDING CALCULATION, WHICH MAKES
UPDATING DIS ENTRIES THAT MUCH
MORE IMPORTANT.
THANK YOU AND I'LL SEND IT BACK
TO JUDITH NOW.
>> GREAT.
THANK
COME IN, BECAUSE I HOPE THAT
THIS GENERATES A LITTLE
DISCUSSION, I'D LIKE TO TALK TO
NICK HICKMAN A LITTLE BIT ABOUT
SOME EXAMPLES OF THIS.
I KNOW THAT NICK BILKA TOUCHED
ON FAMILIES COMING BACK IN,
WHICH WAS THE FA
AND HOW THAT THROWS US OFF AND
OUR COUNT OFF.
COULD YOU GIVE US KIND OF AN
EXAMPLE WHAT THE BUFFER DOES AND
HOW IT AFFECTS THIS AT THE SIX
MONTH MARK AND WHAT IT DOES TO
OUR FIGURES?
ILLUSTRATE THAT?
>> SURE.
AS FAR AS THE BUFFER
WE'LL SEE IS THAT THE BUFFER AS
NICK MENTIONED ALLOWS MORE ROOM
FOR THE HOUSING AUTHORITIES TO
UPDATE THEIR DIS RECORDS.
HUD UNDERSTANDS THAT IT TAKES
SOME TIME AND RESOURCES TO GO
THROUGH THE RECORDS TO ENSURE
THAT
DATE AND CONSISTENT WITH THE NEW
PROGRAM EXTENSION DATE.
TO ALLOW FOR TIME, HUD WAS GIVER
THAT BUFFER TO GIVE TIME FOR THE
PHAs TO UPDATE DIS AND TO MAKE
SURE THAT FUNDING WAS STILL
FLOWING OUT FOR T
THAT THE HOUSING AUTHORITIES
WERE ASSISTING AT THE TIME.
HOWEVER, WHAT WAS HAPPENING AND
HAPPENING NOW IS NOW THAT THE
BUFFER WILL NOT BE INSTITUTED IN
ASSESSING THE NEEDS FOR FUTURE
MONTHS FOR THE PHAs, WE -- HUD
WILL BE LOOKING AT TH
DATE OF THE TERMINATION DATE.
ON A DIS RECORD TO DETERMINE
WHEN NEED -- WHEN THE HAP NEED
NEEDS TO BE ASSESSED THROUGH.
SO IF THAT BUFFER WAS -- AS AN
EXAMPLE, YOU KNOW, SHOWING A
COUPLE MONTHS IN ADVANCE, THAT
THE FAMILY WOULD BE ON HAP OR
RECEIVING HAP FROM THE THA AND
NOW THE BUFFER IS NOT THERE, THE
PHA WILL NOT SEE THAT ADDITIONAL
MONEY COME THROUGH UNLESS
THEY'RE ACTUALLY IN NEED, IN
WHICH CASE YOU NEED TO UPDATE
THE TERMINATION DAY
SO IT'S VITAL THAT EVERY HOUSING
AUTHORITY GOES THROUGH THEIR
RECORDS AND A SURES THE
TERMINATION DATES ARE CORRECTLY,
THE LEASE EFFECTIVE DATES ARE
UPDATED AND THE CORRECT FMR IS
IN PLACE AND THE CORRECT HAP
TOTAL THAT YOU SEE ON THE DIS
HAP CONTRACT ON FILE.
NOT TO SIDE TRACK, BUT WE'VE
SEEN SOME CASES WHERE THE HAP
TOTAL ON THE DIS RECORD IS
BLANK.
NOT FOR ANY INTENTED PURPOSES ON
THE HOUSING AUTHORITY SIDE, BUT
AUTOMATED FIELD.
AS WE KNOW, YOU CAN'T ENTER A
VALUE IN THAT FIELD.
IT'S A CALCULATED FIELD THAT
LOOKS AT THE FMR FIELD, THE
PAYMENT STANDARD FIELD, THE
LEASE RENT FIELD.
IT'S IMPORTANT THAT YOU TAB
THROUGH USING YOUR TAB KEY ON
YOUR KEYBOARD
EACH FIELD AND THAT WILL ALLOW
THE SYSTEM TO CALCULATE THE
CORRECT HAP TOTAL.
YOU WANT TO MAKE SURE THAT TOTAL
MATCHES UP TO THE HARD FILE
DOCUMENTATION FOR THE HAP
CONTRACT.
SO IN THAT CASE, YOU KNOW, IT'S
EVEN MORE IMPORTANT THAT YOUR
DIS REC
CLEARLY REPRESENT THE HAP
CONTRACT SIGNED BETWEEN THE
HOUSING AUTHORITY AND FAMILIES.
>> SO THE BUFFER PUSHED OUT
MONEY TO MAKE SURE AT THE
BEGINNING OF THE DISASTER, IT
WAS FRO
MAKE SURE THERE WAS MONEY TO
HELP THE FAMILIES SO THERE MIGHT
BE A SURPLUS OF FUNDS BECAUSE OF
THAT BUFFER.
>> CORRECT.
>> NOW WE'RE LOOKING AT A
RECONCILIATION, IT COULD MEAN
THAT PHAs OWE US MONEY AND HAVE
TO GIVE MONEY BACK?
>> YES.
RIGHTLY SO
HOUSING AUTHORITIES MAY HAVE
SEEN THAT OH, I'M GETTING MONEY
FROM HUD.
WHY ARE WE RECEIVING SO MUCH
MONEY?
YES DON'T NEED THIS.
JUST TO REITERATE, IT ALLOWS THE
FLEXIBILITY TO MAKE SURE THEY
HAVE CASH ON HAND TO ASSIST
FAMILIES.
NOW THE BUFFER IS BEING REMOVED,
THE MONEY WILL NEED TO BE
RETURNED TO HUD BECAUSE THEY
NEVER NEEDED THE MONEY IN THE
FIRST PLACE BECAUSE THE FAMILIES
FELL OFF.
>> AND IT WAS FRONT LOADED TO
CREATE THAT DEFICIENCY TO KEEP
GOING.
AND A GOOD POINT YOU
WHERE THIS MONEY IS SO IT'S NOT
ACCIDENTALLY USED IN OTHER
PROGRAM AREAS.
I KNOW THAT IS SOMETHING THAT WE
HAVE SEEN AND IT'S SOMETHING
WHEN WE MAKE THESE CALLS, IT'S A
VERY TOUGH CONVERSATION TO HAVE
WITH THE PHA BECAUSE THE MONEY
IS THERE AND
SOMETIMES THE NEED TO MOVE IT
AROUND OR USE IT HERE AND THERE.
BUT AGAIN, WE HAVE TO GO BACK TO
THE FACT THAT THIS IS FEMA MONEY
AND THIS IS MONEY THAT AT THE
END OF THE DAY THEY'RE
ACCOUNTABLE FOR AS WELL.
AS WE SAW WITH KATRINA
RECONCILIATIONS, THERE WERE A
COUPLE OF ENTITIES THAT WERE
TURNED OVER TO FEMA AND
SUBSEQUENTLY TO THE TREASURY FOR
COLLECTION.
THEY DO TAKE RECONCILIATION
SERIOUSLY.
WE'LL WORK WITH YOU IN ANY WAY,
SHAPE OR FORM WE CAN.
DO KNOW THAT ULTIMATELY AT THE
END OF THE
COME BACK.
IT DOES GO BACK TO FEMA.
AND THEY WORK WITH THE TREASURY,
WHICH IS A PRETTY BIG DEAL
LONG-TERM WHEN YOU LOOK AT THE
TREASURY ACTUALLY, WORKING WITH
YOU TO ASK ABOUT A PAYMENT PLAN
OR
WE WANT TO AVOID THAT IF AT ALL
POSSIBLE.
WE CAN TELL YOU FROM OUR OWN
EXPERIENCE HAVING MADE THOSE
CALLS AND HAVING WORKED WITH
FEMA, IT'S NOT SOMETHING THAT WE
WANT OUR PHA SUBJECTED TO.
SO
TECHNICAL ASSISTANCE OR ASKING
QUESTIONS, PLEASE DO.
WE WANT TO AVOID THAT.
>> AND TO TOUCH UPON THAT,
HIGHLIGHT THAT, THE IMPORTANCE
OF THAT IS FROM THE LESSONS
LEARNED WITH THE KATRINA EVENT,
IS WHY WE SEE THE RECONCILIATIO
PROGRAM AS OPPOSED TO WAITING
TOO FAR CLOSE TO THE END OF THE
PROGRAM TO ALLOW THAT -- THE
TIME IT TAKES TO MAKE SURE THAT
THE RECORDS ARE UP TO DATE AND
GIVING EVERYONE A FAIR CHANCE TO
ENSURE THAT THEIR RECORDS ARE UP
TO DATE.
>> WE'RE THANKFUL THAT YOU'RE
RIGHT NOW.
AND ALSO SOMETHING I HAVE TO
SAY, I'M THANKFUL OF, WE HAVE A
CONSISTENT TEAM THAT IS WITH US
THROUGH DHAP KATRINA AND ALSO
YOU GUYS REMEMBER NICK.
HE'S BEEN WITH US THROUGH
KATRINA AND DHAP IKE.
THAT KNOWLEDGE IS HUGE.
IT HELPS US AVOID SOME OF THE
SAME HURDLES AND MISTAKES THAT
WE HAD FROM THE PIT FALLS.
AGAIN, HURRICANE SEASON STARTS
JUNE 1.
AND IF THIS YEAR'S WEATHER IS
ANY INDICATION, WE
STRANGE WEATHER YEAR.
WE HAVE ALREADY GOT OUR BLANKET
IAA WITH FEMA IN THE WORKS.
SO THERE'S A POSSIBILITY OF
ANOTHER DHAP ENGAGEMENT DOWN THE
ROAD.
STAYING ON THE TOPIC OF
I'VE GOT TWO POINTS OF
INFORMATION THAT WE HAVE ON GOOD
AUTHORITY FROM THEM THAT COULD
IMPACT YOU IN YOUR RESPECTIVE
AREAS IN THE GULF COAST.
SPECIFIC TO NEW ORLEANS.
DHAP KATRINA TEMPORARY HOUSING
RECENTLY WE AS HUD AS A
DEPARTMENT HAVE HAD TO SUBMIT TO
OMB AND TO THE DEPARTMENT OF
JUSTICE A PAPER WHICH TERESA
PREPARED FOR US, THANK YOU, ON
ALL OF THE EFFORTS OUR PHAs AND
THE DEPARTMENT HAS MADE TO
KATRINA HOUSEHOLDS AND FAMILIES
THAT WERE LIVING IN TEMPORARY
HOUSING UNITS.
THIS EFFORT WAS REALLY IMPORTANT
BECAUSE FEMA IS NOW WORKING WITH
THE DEPARTMENT OF JUSTICE TO
EVICT INDIVIDUALS FROM THEIR
TEMPORARY
IT'S REALLY IMPORTANT FOR THE
DEPARTMENT TO DEMONSTRATE.
IF THERE'S ANYTHING I'M MISSING,
PLEASE DO.
IT WAS REALLY IMPORTANT FOR THE
DEPARTMENT TO ILLUSTRATE THAT
THE PHAs HAVE MADE EXTENSIVE
OUTREACH EFFORTS TO WORK WITH
THE FAMILIES.
HAD YOUR WAITING LISTS ON HOLD
SO THAT YOU CAN MAKE A
PREFERENCE SPECIFICALLY FOR THIS
POPULATION.
WE THANK YOU FOR DOING
EVERYTHING THAT YOU HAVE TO TRY
AND WORK WITH THIS POPULATION
BECAUSE YOUR EFFORTS,
DOCUMENTED,
WE'VE GOTTEN A LOT OF POSITIVE
FEEDBACK ABOUT THE WORK OUR PHAs
HAVE DONE.
SO THANK YOU FOR THAT.
THE SAD THING IS THAT EVICTIONS
WILL HAPPEN.
IT'S IMPORTANT TO
NOW BECAUSE WHEN ANYONE MENTIONS
WHAT GOES ON IN THE GULF, AWEDLY
IT'S ASSUMED THAT FEMA AND HUD
ARE WORKING ON WHATEVER PROJECT
IT IS.
THAT'S TRUE.
WE'RE PROUD OF THAT.
HOWEVER, WHEN IT COMES TO THE
FROM THE TEMPORARY HOUSING
UNITS, IT'S NOT SOMETHING THAT
WE'RE A PART OF.
IF YOU SHOULD NEED ANY TALKING
POINTS, HAVE ANY QUESTIONS, HAVE
ANY CONCERNS, PLEASE CONTACT
TERESA OR MYSELF AND WE'LL BE
HAPPY TO PROVIDE
OFFICE WITH ANY INFORMATION YOU
MIGHT NEED.
WE KNOW ONCE THIS MOVEMENTS
STARTS, YOU'LL HEAR IT ON THE
NEWS, HEAR IT ON THE RADIO AND
WE WANT TO PREPARE YOU WITH ANY
BIT OF INFORMATION THAT WE CAN
TO SHOW YOU THAT -- TO SHOW TO
WH
NOT A HUD INITIATIVE AND THAT
THE PHAs AND HUD HAVE PROVIDED
ALL THE ASSISTANCE THAT THEY
COULD.
SO I JUST REALLY WANT TO PUT
THAT OUT THERE.
IT'S MOVEMENT THAT WE'LL START
SEEING AT POSSIBLY AS SOON AS
NEXT WEEK, IF NOT IN THE NEXT
COUPLE WEEKS.
WE DON'T
GOOD WORK THAT YOU'VE DONE TO BE
IMPACTED JUST BECAUSE SOMEONE
MIGHT MISINTERPRET THESE EFFORTS
AS BEING FEMA AND HUD.
ANOTHER POINT THAT ARE ALSO DHAP
RELATED, KATRINA
RECOUPMENT OF OVERPAYMENTS.
WE'VE RECENTLY FOUND OUT THAT
FEMA A COUPLE WEEKS AGO GAVE
TESTIMONY ON EFFORTS THAT THEY
ARE INITIATING TO POTENTIALLY
RECOUPATE OVERPAYMENT OF FUNDS
THAT
FAMILIES IN THE GULF COAST FOR
HURRICANE KATRINA.
NOW, THIS IS INTERESTING BECAUSE
IT CONSISTS OF RENTAL
ASSISTANCE.
IT'S FEMA RENTAL ASSISTANCE.
I DON'T KNOW IF YOU REMEMBER THE
$2,000 DEBIT
ASSISTANCE THAT PEOPLE RECEIVED
THAT LIVED IN THE SPECIFIC AREAS
THAT WERE IMPACTED BY THE
DISASTERS.
THIS MONEY WENT OUT
AUTOMATICALLY.
IN MANY CASES IT WAS EFT,
ELECTRONIC FUNDS TRANSFER TO A
BANK ACCOUNT.
EMERGENCY ASSISTANCE TO GET
MONEY OUT TO THE PUBLIC THAT IS
AFFECTED AS QUICKLY AS POSSIBLE.
THE MONEY GETS PUSHED OUT AND
THE INFORMATION COMES LATER.
A VERIFICATION COMES LATER.
FOR DISASTER THAT CATASTROPHIC,
IT HAD TO
WHAT HAS RECENTLY HAPPENED IS
THEY'RE RECONCILING FUNDS AND
REALIZING THERE WAS AN
OVERPAYMENT TO HOUSEHOLDS.
THEREFORE RECOUPMENT EFFORTS
WILL PROBABLY BE UNDERWAY.
I DON'T HAVE MUCH MORE
INFORMATION ON THAT OTHER THAN
JUST WHAT
I WILL BE HAPPY TO SHARE WITH
YOU ANY OTHER INFORMATION.
BECAUSE AGAIN, WE WOULD LIKE TO
MAKE SURE THAT WE PREPARE YOU
WITH ANY TALKING POINTS OR ANY
INFORMATION JUST IN THE EVENT
THAT YOU RECEIVED QUESTIONS.
PEOPLE, AGAIN, AFTER
AWARE OF ASSOCIATING OUR
AGENCIES AS THEY SHOULD OF
WORKING TOGETHER AFTER A
DISASTER.
WE WANT TO MAKE SURE THE
DISTINCTION THIS DOES NOT MEAN
TH
WILL HAVE TO BE CONTACTED FOR
REPAYMENT OF DHAP FUNDS.
IT'S SIMPLY ALL OF THE
ASSISTANCE THAT WAS GIVEN PRIOR
TO DHAP IS BEING REVIEWED AND
VERIFIED FOR
OVERPAYMENTS.
THAT'S WHAT WE'LL WORK WITH.
ON THAT NOTE, SOMETHING
POSITIVE.
I MIGHT HAVE MENTIONED IT LAST
TIME.
IT COMES UP AGAIN WHEN WE HAVE
THESE TWO MAJOR ISSUES IMPACTING
THE GULF.
I WANT TO TAKE THE TIME AGAIN
AND THANK YOU ALL FOR WORKING SO
CLOSELY WITH THE DHAP ON ISSUES
LIKE OVERPAYMENT.
DURING THE TESTIMONY ON
RECOUPMENT, THERE WAS SOME
QUESTIONS ON OVERPAYMENT.
SOMETHING THAT IS VERY UNIQUE TO
DHAP IS THE VACANCY PAYM
HAPPENED AND WE'VE HAD TO
EXPLAIN THAT AND WHY THAT WORKS
AND HOW IT WORKS.
IT'S THE TEMPORARY NATURE OF THE
PROGRAM.
AND WE'VE HAD TO REACH OUT TO A
COUPLE PHAs TO ASK YOU HOW YOU
HANDLE FRAUD IF AND WHEN YOU
SHOULD FIND IT
TO, THANKS SO MUCH.
THE INFORMATION YOU PROVIDED US
NOT ONLY DEMONSTRATES THAT YOU
HAVE BEEN ON TOP OF ALL THE
ISSUES WITHIN YOUR PHA, BUT IT
ALSO DEMONSTRATES THAT THEY CAN
SEE PAYMENT OR NOT AND A COUPLE
OF B
THERE.
DHAP IS A VERY EFFICIENT
PROGRAM.
AS NICK AND NICK HAVE TALKED TO
US ABOUT, THE MONEY WE PUSH OUT
AND HOW WE VERIFY, YOU'RE ONLY
PAID FOR WHAT IS ACTIVE IN YOUR
PROGRAM.
DETAILS LIKE THAT WE'RE PRETTY
KNOW NICK AND NICK HAVE BEEN
WITH US ON THESE DISCUSSIONS AND
EXPLAINED THAT.
I DON'T KNOW IF THERE'S
SOMETHING YOU WANT TO SAY ABOUT
THAT, BUT IT'S COOL TO PUSH BACK
AND SAY NO, OUR PROGRAMS GOT
BEFORE, NICK.
SO --
>> YES.
IT'S VERY IMPORTANT FOR US TO BE
ABLE TO SHOW THAT WE'RE
PROVIDING ACCURATE DATA AND THE
FUNDING THAT WE PUT OUT IS
ACCURATE.
THE INFORMATION WE'RE GETTING
FROM PHAs, THAT THAT INFOR
SO IT'S VERY HELPFUL TO US WHEN
SO MUCH OF THAT IS CORRECT AND
PEOPLE ARE DOING A GOOD JOB OUT
THERE.
WE CERTAINLY APPRECIATE IT.
>> DEFINITELY.
NICK, YOU KNOW, AS OUR NUMBERS
PERSON AND SYSTEMS PERSON, YOU
CAN LOOK AND FIND TRENDS AND
MONITOR TRENDS.
THIS IS WHEN
WHEN WE REACH OUT TO A PHA TO
SAY, HEY, CAN YOU EXPLAIN THIS?
CAN YOU EXPLAIN THAT?
DEFINITELY I WANT THE PHAs TO
KNOW WE'RE NOT PICKING ON THEM.
IT'S BECAUSE OF -- THE PROGRAM
IS SO EFFICIENT IN MANY WAYS
THAT WHEN SOMETHING IS OUT OF
>> IT IS.
THAT'S SOMETHING WE SEE ON A
WEEKLY BASIS.
WE DO A DATA EVALUATION THAT WE
SEND OUT TO THE HOUSING
AUTHORITIES FOR THE ONES THAT
HAVE THESE ANOMALIES OR RECORDS
THAT SHOW DATA THAT IS OUTSIDE
THE NORM OF WHAT Y
IT MEETS THE PROGRAM POLICIES.
SO YOU CAN CONTINUE TO SEE
THOSE.
THOSE ARE THERE AS A HELPING
AID.
FOR NOT ONLY TO KEEP YOUR
RECORDS UP TO DATE BUT ALSO IT
REFLECTS THE FUNDING THAT SHOULD
BE FLOWING INTO YOUR HOUSING
AUTHORITY FOR THE HARD WORK AND
ASSISTANCE YOU PROVIDE TO THE
FAMILIES.
THESE ARE ADDED AIDS TO SHOW AND
HELP EVERYONE OUT THERE WORKING
ON THE PROGRAMS THAT YOU KNOW,
IN ANY WAY WE CAN.
BUT YOU CAN CONTINUE TO SEE
THESE ON A WEEKLY BASIS.
JUDITH MENTIONED, FEEL FREE TO
CALL AND E-MAIL AS MUCH AS YOU
HAVE QUESTIONS AND YOU NEED
ASSISTANCE WITH THE
HOW TO INTERPRET THE DATA YOU'RE
RECEIVING VERSUS WHAT YOU HAVE
IN YOUR HARD DOCUMENTS AND HOW
THAT SHOULD BE REFLECTED IN THE
SYSTEM AS WELL.
NOT ALWAYS A ONE-TO-ONE
RELATIONSHIP.
BUT FOR THE MOST PART, WE CAN
WORK THROUGH THOSE.
>> AND SPEAKING OF THE ONE TO
ON
BOTH EQUALLY IMPORTANT BUT
SOMETIMES CHALLENGING TO GET TO
MARRY UP.
THEY WILL NEVER NECESSARILY BE
IN SYNC OR MARRY UP.
SO THIS BRINGS ME TO THE NEXT
GENERATION
IT'S GREAT THAT THEY HAVE TALKED
TO YOU.
AND AS OUR RESIDENT GURU, AS WE
MENTIONED PREVIOUSLY, WE HAD KEN
VIN FROM De
GENERATION VMS SYSTEMS.
WE JUST COMPLETED OUR AS-IS
PHASE, WHICH IS 3 1/2 MONTHS
WORTH OF TALKING TO PHAs, FIELD
OFFICES, HEADQUARTERS,
MULTI-
OUR PARTNERS OUT THERE.
WE'VE BEEN TALKING TO A LOT
SAMPLING OF THIS UNIVERSE.
THANK YOU, TERESA, FOR SETTING
UP THESE MEETINGS AND WHAT HAVE
YOU.
THANK YOU PHAs FOR CONTACTING
TERESA WHEN YOU'RE
PARTICIPATING.
THE AS-IS PHASE HAS COME TO AN
END.
WHAT IS GREAT ABOUT IT, WE'VE
BEEN ABLE TO THROUGH OUR
CONTRACTORS MEET WITH MANY OF
COULD YOU -- OUR USERS AND GET A
FEEL FOR HOW
SYSTEMS.
WHAT HAS BEEN REALLY IMPORTANT
IS THAT WITH THAT -- WITH THE
FACT THAT WE HAVE AN ACTIVE DHAP
PROGRAM RUNNING, THEY HAVE BEEN
ABLE TO SEE DIS AND THE USAGE OF
DIS AND THE DIS AND THE VMS
RELATIONSHIP AND HOW IT WORKS
TOGETHER AND LOOK AT WAYS TO
POSSIBLY MAKE THEM SPEAK TO EACH
OTHER AND WORK BETTER IN THE
FUTURE.
THEY REACHED OUT TO SEVERAL
PHAs.
MANY HAVE CONTACTED US.
THOUGH THE AS-IS PHASE HAS COME
TO AN END AND WE'RE KIND OF
MOVING FORWARD WITH THE
SENDING OUT A SURVEY THAT RIGHT
NOW IS BEING FINALIZED AND WILL
BE GOING OUT TO A LARGE
POPULATION OF ALL OF OUR USERS
THAT I MENTIONED EARLIER.
SHOULD YOU WANT TO BE A PART OF
THE SURVEY, CONTACT US AT
DHAP IKE MAILBOX.
WE'LL BE HAPPY TO SEND IT OUT TO
YOU.
IT'S A USER SURVEY TO SEE HOW
YOU USE THE SYSTEM, HOW OFTEN,
FREQUENCY, THE TYPES OF
INFORMATION YOU POOL AND IT
LEAVES ROOM FOR COMMENTS ABOUT
DIFFERENT THINGS.
IT'S THROUGH T
WE GET AN IDEA FOR HOW
ULTIMATELY IF WE COULD BUILD A
SYSTEM TO HOUSE EVERYTHING
TOGETHER, HOW THEY SHOULD
INTERACT.
AND I KNOW NICK YOU KNOW A
LITTLE ABOUT THAT.
BUT AM I COMPLETELY OFF BASE OR
IN THE RIGHT AREA
>> I'M DEFINITELY NOT A TECH
PERSON, SO I SOMETIMES MAKE NO
SENSE.
THANK YOU FOR COMING ON BOARD TO
TALK TO US AT LEAST BROADCAST
WITH US THAT THE NGMS SYSTEMS IS
SOMETHING THAT W
ABOUT.
I WAS HOPING WE'D HAVE A CALL OR
TWO.
NO CALL AND NO E-MAIL.
WELL, I HAVE A COUPLE OF OTHER
BULLETS BEFORE WE WRAP IT UP.
AND HOPEFULLY BEFORE I FINISH
SOMEBODY WILL CALL IN OR WRITE
TO US.
IF NO
TO OR IF YOU THINK OF A
QUESTION, E-MAIL US OR CALL US
DIRECTLY.
I KNOW WE COVERED A LOT OF
INFORMATION.
THE LAST TWO THINGS I'D LIKE TO
TALK ABOUT ARE CONVERSION AND
THE IMPACT OF THE RECENT
TALKS AND THE CR ON THE
POSSIBILITY OF CONVERSION.
NOW, AS YOU ALL KNOW, WE HAVE
REQUESTED THIS.
WE PUT FORWARD OUR FIGURES.
WE'VE USED ALL THE INFORMATION
THAT YOU PROVIDED US THROUGH
CASE MANAGEMENT, ETO AND THROUGH
ALL THE INFORMATION THAT WE HAVE
NEED AND THE FAMILIES AND THE
HOUSEHOLDS.
WE'VE BEEN ABLE TO SHOW THAT
SHOULD WE HAVE CONVERSION, WE --
YOU KNOW, WE'RE REQUESTING
APPROXIMATELY 5,000 FAMILIES BE
ASSISTED IN CONVERSION.
WE HAVE
YESTERDAY.
AS YOU SAW THROUGH THE BUDGET,
THERE'S BEEN SEVERE BUDGET CUTS
THROUGHOUT ALL AGENCIES AND
DEPARTMENTS.
WHILE I DON'T HAVE A GOOD
AUTHORITY TO SAY NO, THERE WON'T
BE A CONVERSION, I CAN TELL YOU
THAT IT MAY
THE SAME PRIORITY IN THE GRAND
SCHEME OF THINGS THAT IT WAS
ORIGINALLY.
WE'RE STILL PUSHING FOR IT.
WE STILL KNOW THAT IF NOT FOR A
CONVERSION, THESE FAMILIES WILL
HAVE A VERY DIFFICULT TIME
BECAUSE OF THE
INFRASTRUCTURE WITHIN THE
COMMUNITY TO SUPPORT THEM.
WE UNDERSTAND EVERYTHING YOU DO
FOR THEM.
WE HEAR FROM YOU OFTEN.
IT'S AMAZING TO HEAR HOW YOU
SUPPORT THESE FAMILIES AND HOW
STRONGLY YOU FEEL ABOUT THEIR
LONG-TERM CARE.
I A
KEEP YOU AS INFORMED AS
POSSIBLE.
AS THE MOMENT, WE HAVE NO
INDICATION OF ANY DECISION OR
ANY TALKS OF THE CONVERSION
COMING BACK UP.
THAT'S NOT TO SAY NO.
BUT IT'S JUST NOT ON AN
RADAR AT THE MOMENT.
SO TAKE THAT FOR WHAT YOU WILL.
IF YOU WOULD LIKE TO CALL ME,
I'LL BE HAPPY TO DISCUSS ANY
QUESTIONS YOU HAVE ON IT.
BUT AT THE MOMENT, WE'RE IN A
STAND-DOWN POSITION WITH ANY
FURTHER ACTION AS WE MENTIONED
ON PREVIO
FURTHER CONVERSION ACTION.
NO INSPECTIONS, NO SCREENING,
NOTHING LIKE THAT.
BECAUSE WE DON'T HAVE ANY
INDICATION AT THE MOMENT THAT
WE'LL HAVE A CONVERSION.
AND MY LAST NOTE IS A SAD ONE.
AS YOU KNOW, OUR PROGRAM IS
WINDING DOWN.
AND WE HAVE UNDER 5,000 FAMILIES
THAT WE'RE WORKING WITH
THROUGHOUT DHAP IKE.
AS THE PROGRAM CONTINUES TO WIND
DOWN, WE ARE DOWNSIZING WITHIN
OUR PROGRAM AS WELL.
AND BEING GOOD STEWARDS OF
DOLLARS, WE'VE BEEN ASKED TO
MAKE SOME REVALUATIONS OF OUR
PROGRAM NEED AND PROGRAM
SUPPORT.
THAT MEANS THAT SHAUN CUNNINGHAM
AND VAL BROWN WHO HAVE BEEN
AMAZING PEOPLE TO
FIELD AND DONE OUTSTANDING WORK
AND AN INCREDIBLE PART OF THIS
DHAP FAMILY, THEIR PARTICIPATION
WITH US HAS COME TO AN END.
WE HATE TO SEE THEM GO.
WE KNOW THAT THERE ARE MANY
THAT THEY HAD GREAT
RELATIONSHIPS WITH.
BUT UNFORTUNATELY AS THE PROGRAM
DOWN SIZES, SO MUST WE.
SO ANY QUESTIONS THAT YOU HAVE
THAT WOULD HAVE BEEN DIRECTED TO
VAL OR SHAUN, PLEASE E-MAIL THEM
TO THE
THEM TO TERESA OR MYSELF, AND WE
WILL WORK WITH YOU AND TRY TO
GET YOU INFORMATION AS QUICKLY
AS POSSIBLE.
SERVING YOU IS DEFINITELY OUR
PRIORITY AND GETTING BACK TO YOU
WITH ANSWERS TO YOUR QUESTIONS
IS DEFINITELY OUR PRIORITY AND
UNTIL THE PROGRAM ENDS.
BUT IT IS SAD TO SEE THE LADIES
GO.
THEY HAVE BEEN WITH US FOR A
WHILE AND WE'LL MISS THEM.
SO VAL, SHAWN, IF YOU'RE
WATCHING, THANK YOU FOR
EVERYTHING.
WE'LL MISS YOU.
WITH THAT, WE DON'T HAVE -- WE
HAVE NO CALLS AND NO E-MAIL.
I'D LIKE TO THANK YOU ALL AGAIN
FOR JOINING US.
REALLY LIKE TO THANK TERESA
AND NICHOLAS BILKA FOR JOINING
US.
IF YOU HAVE ANY QUESTIONS,
PLEASE E-MAIL US.
THANKS FOR JOINING US.