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Paul Keckley, the Executive Director of Deloitte Health Solutions, stated that customers need
to be more informed before they can purchase healthcare. Given the amount of options available,
customers have considerable purchasing power. However, Keckley stated that customers have
a hard time making informed decisions when purchasing healthcare. A growing concern
is the lack of transparency in the health care sector. One of the issues that hospitals
and other health care professionals are reluctant to provide comparisons between themselves
and their competitors. They try to avoid the concept of competing with other hospitals
on the basis of affordability or quality of care.
For the complete article, please go to Big4.com