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Hi I'm Heather from Salt Lake City
I went to Christensen Young for a loan modification
and I just started getting some letters in the mail
explaining that my loan had been sold to a new company which happens to a lot of
people
and the amount that they were asking for me to pay my mortgage was not the
correct amount
so I tried contact them and explain to them that this wasn't the right amount
I could never get a response and
they just never called me back never answer the phone so as months passed
of course they're just thinking and I'm making partial payments when I believe
I'm making
full payments. I kinda had a bad gut you know just something told me this
is bad. So in the process of contacting them or trying to find someone to
contact,
I get a letter on my door that's gives me like 3 days
and my house is going to action so now we're in just
crisis mode, just a panic feeling and
can't really remember how I got them but I made a phone call somebody sent me
to them and they were just on it immediately and gave me that
quick response. We did end up going to court but I think they got me in
24-48 hours to get that stopped, the action stop
and we were able to modify the loan they were able to
get me some of the money back that I was being charged, on charges that were
bogus fees and they got me a great fixed-rate
and it all worked out in the end. It's been a great thing!
I would recommend them They were personable the care that I was losing my
home
I feel like they never promised things they couldn't deliver they were very
honest
but they acted sincere that they cared
and they fix the problem and I feel like they got responses that I wouldn't have
been able to get on my own
they knew the avenues to take. I just felt
really good about them. I would recommend them.