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Slide 1: Thank you for signing up to volunteer for
NC State's 125th Anniversary Blood Drive on August 17, 2012. The success of this record
setting event and our ability to exceed the1,250 pint goal relies heavily on the volunteers
who help to make this event happen! We appreciate your service and hope this tutorial will help
you understand the potential role you may hold on the day of the event.
Slide 2: Here is a quick overview of the layout of
the event. We will breakdown the volunteer roles by zone.
Here are the zones: Zone 1: Greeter, Whole Blood Donors Registration,
Double Red Cell Donors Registration, Non-Appointment/Walk-in Donors Registration
Zone 2: Pre-Read Waiting Area Zone 3: Pod Volunteers
Zone 4: Canteen Support Slide 3:
All zones are assigned a Zone Captain, who will be available to assist with any questions.
The Zone Captains are trained to understand the various volunteer roles as well as know
how to troubleshoot any questions you might receive from donors. Additionally, if donors
have questions about their eligibility to give, always direct them to the “Ask ARC”
table where an American Red Cross staff member will be stationed.
Volunteers will receive a Duty card at the start of their shift to remind them of their
responsibilities. Each shift of volunteers will overlap by 30 minutes and all volunteers
are responsible for training the next volunteer and passing on the Duty card.
Slide 4: When you arrive to Carmichael Gym, Courts
1-9, you will need to sign in at the Volunteer Sign-In Table (indicated by the yellow star).
At that time you will be assigned to a volunteer role. Signing in ensures you receive credit
for your service. There are 4 volunteer role within Zone 1: Greeter, Whole Blood Donor
Registration table volunteer, Double Red Cell Donor Registration table volunteer and Non-appointment/Walk-in
Registration table volunteer. Slide 5:
Greeters will greet all donors as they enter the facility and will direct them to the appropriate
check-in table. If they made an appointment in advance, they should check in at the Whole
Blood Donors registration table. If they are a double red cell donor and made an appointment
in advance, they should check in at the Double Red Cell registration table. If they did not
make an appointment in advance they should go to the walk-in check in table.
Slide 6: The Whole Blood donor registration table will
be organized so that donors must get in line based upon their last name. Volunteers at
this location must greet donors, mark their name on the master list and ask them to sign-in.
Ask donors a series of questions which will be provided day of and ask if they have donated
blood in North Carolina before. If yes, give them a red sticker and write their name and
time of arrival on the sticker. If not, give them a green sticker with their name and
time of arrival on it. Once stickers are given out, direct donors to the pre-read waiting
area. Volunteers should ensure the registration table is maintained and trash is cleared throughout
their shift. Slide 7:
The Double Red Cell Donors Registration table volunteers will greet donors, ask the donor
to read the requirements of a Double Red Cell donors, direct any questions to the Ask the
American Red Cross (or Ask ARC) table, and give donors the “big deal” stickers which
designate them as a double red cell donor. The volunteer will then direct the donor to
the pre-read waiting area. Volunteers should ensure the registration table is maintained
and trash is cleared throughout their shift. Slide 8:
Non-Appointment or Walk-in Donors Registration table volunteers should start by greeting
donors and double checking the list to ensure they do not already have an appointment.
If they do, send them to the Whole Blood Donors Registration Table. If they do not have an
appointment, check to see if there is an open appointment slot for the time they have arrived.
If there is, fill their name into the slot and give them a sticker and write their appointment
time on the sticker. If there is not an open slot, they are considered a walk-in and this
should be indicated on their sticker. They should be aware that we cannot guarantee a
quick wait time. Ask donors to sign in, then ask them the questions provided, and ask
if they have donated blood in North Carolina before. If yes, give them a red sticker and
write their name and time of arrival on the sticker. If not, give them a green sticker
with their name and time of arrival on it. Once stickers are given out, direct donors
to the pre-read waiting area. Volunteers should ensure the registration table is maintained
and trash is cleared throughout their shift. Slide 9:
Volunteers in Zone 2 will oversee the Pre-Reading Waiting Area. They should greet donors as
they enter the pre-read waiting area and invite them to sit in their designated wait area
which will depend on their sticker. Donors must read the Required Reading Materials and
return the book to you once they are done. A volunteer from the Pod area will indicate
when a donor is read to head back to the pods where they will give blood. Volunteers in
the pre-read waiting area should maintain the cleanliness of the space and clear trash
at the end of their shift. Slide 10:
The volunteers in this zone will be responsible for ensuring that donors are directed to pods
that have openings available. There are 8 pods for Whole Blood donors and 1 pod with
multiple stations for the Double Red Cell Donors. Due to the large volume of activity,
volunteers must keep vigilant watch of other pod volunteers, who will be stationed at each
pod with a sign. Wen the pod sign is raised, this will indicate that an opening is available
and a donor can be sent to that pod. Pod Volunteers should greet all donors, invite
them to sit in the pod waiting area and work with Red Cross staff to move donors from the
pod waiting area to the health history queues. These volunteers should maintain the pod waiting
area and clear all trash from that area at the end of their shift.
Slide 11: The canteen is the last stop for our donors
and an opportunity for them to rest after giving blood. Volunteers in this zone should
greet donors and serve or refill drinks and snacks as needed. Be sure to Watch donors
for adverse reactions such as heavy breathing, discomfort in their chair, excess sweating,
dizziness or fainting. If you are concerned with the well being of a donor, ask if they
are ok and call a Red Cross volunteer to assist. Volunteers should also maintain the area by
keeping tables and chairs neatly arranged, pick up trash from tables and floors, clear
trash at the end of their shift, and thank donors as they exit.
Slide 12: At the end of the day, we want all donors
to feel welcome and to receive the best care possible throughout their experience. In order
to ensure the blood drive runs smoothly, please arrive early for your shift and dress comfortably.
If you have questions or concerns prior to the event, please contact the Blood Drive
Committee at servicencstate-blooddrive@ncsu.edu. Again, thank you for your commitment to helping
NC State potentially save 3,750 lives and in helping us become one of the largest blood
drives in the Carolinas! We look forward to seeing you on August 17!