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HOLIDAY SEASON, BLACK FRIDAY
SHOPPING STARTS RIGHT AFTER THE
THANKSGIVING MEAL IS OVER. BUT
THE BIGGEST DAY FOR OUR BIGGEST
LOCAL EMPLOYER IS COMING ON
CYBER
MONDAY NEXT WEEK. THAT'S
WHEN FEDEX
EXPECTS TO SET A NEW RECORD.
MOVING
MORE THAN 22 MILLION SHIPMENTS
AROUND
THE WORLD. TONIGHT ON
BEHIND
CLOSED DOORS, I'M GOING TO TAKE
YOU
INTO THE NERVE CENTER THAT KEEPS
EVERYTHING MOVING. AN AREA OFF
LIMITS TO ALMOST EVERYONE.
HUNDREDS OF AIRPLANES. MILLIONS
OF PACKAGES
EVERYDAY. .ALL GOING IN
DIFFERENT DIRECTIONS .ALL
MANAGED FROM THIS ROOM
NEAR MEMPHIS INTERNTIONAL
AIRPORT. SOT UP FULL - Dave
Lusk, Sr. Manager, FedEx Global
Operations Center 00:00:00
"welcome to global operations
control. We are the
command-and-control entity for
FedEx
Express. DAVE LUSK IS THE
SENIOR MANAGER OF THE
FEDEX GLOBAL OPERATIONS CENTER.
SOT UP FULL- Dave
Lusk 00:00:09 "We manage the
entire global operations, seven
days a week, 24 hours a day, 365
days a year 00:00:20 THIS
IS THE
PLACE WHERE THE FEDEX HEART
BEATS. SOT UP FULL - Dave
Lusk 00:00:40 "SO WHAT ARE WE
LOOKING AT HERE? we call this,
affectionately we call it the
war board.
The technical term is the asset
tracker."
YouTube FedEx Ant Hill Video
fast motion
THOSE ASSETS INCLUDE 650
AIRCRAFT TAKING OFF AND LANDING
AT HUNDREDS OF AIRPORTS AROUND
THE WORLD. 1200 FLIGHTS
FEDEX FLIGHTS COME INTO THE
GLOBAL SUPER HUB IN MEMPHIS
EVERY WEEK. SOT UP FUL- Dave
Lusk 00:02:10 I LOOK AT THIS I
SEE SOMETHING THAT MAKES NO
SENSE TO ME, BUT I'M
SURE YOUR GUYS CAN LOOK AT IT
AND SAY AHHH!...I UNDERSTAND
EXACTLY WHERE WE ARE IN THE
WORLD AT THIS MOMENT. Well it's
a good dashboard of what we have
occurring at the exact moment
and what we
have projected to occur in the
future.
00:02:26 EACH BLOCK ON THIS
BOARD REPRESENTS AN
AIRCRAFT AND A PLAN. SOT UP FULL
- Ed Smith, Aircraft
Dispatcher 00:21:06 "I'm an
aircraft dispatcher." ED
SMITH IS MANAGING FLIGHTS ACROSS
THE
ATLANTIC. PROVIDING INFORMATION,
WEATHER...WHATEV
ER THE CREW NEEDS TO KNOW. SOT
UP FULL - Ed Smith 00:21:33 one
going to Paris, one going to
Cologne, One to Frankfurt,
DISPATCHERS HAVE THE PILOT'S
BACK. SOT UP FULL - Ed Smith
00:21:55 a good day is when the
phone doesn't ring and they
don't send me a message saying I
got a problem. 00:22:00 SOT UP
FULL - Dave
Lusk 00:16:32 "We have the
ability to go out and ping the
aircraft
and tell how much fuel it has
anywhere along
the route of flight. CAN YOU
TELL THE
PILOTS ATE FOR DINNER? Well, we
have the phone number of the
catering department. Laughs
00:16:51 THIS ROOM IS ALSO WHERE
FEDEX WATCHES THE
WORLD FOR TROUBLE. SOT UP FULL -
Dave Lusk 00:03:25 "Mainstream
media is normally the first
indication." . AND THE BIGGEST
TROUBLE IS USUALLY. THE
WEATHER. SOT UP FULL - Kory
Gempler, FedEx Weather Team
00:26:13 we're looking at
high-impact weather events
00:26:17 whether it's a
typhoon in the western Pacific,
A snowstorm
in Europe, or maybe a severe
outbreak in the
Central Plains. FEDEX
METEOROLOGISTS NOT ONLY HAVE TO
GET IT RIGHT FOR MEMPHIS, BUT
FOR
KUALA LAMPUR, TOO. AND KEEP AN
EYE ON VOLCANOS.
SOT UP FULL - Dave Lusk 0:05:13
"Volcanic ash, very hazardous to
aviation. 00:05:28 CAUSE THE
ENGINE TO STOP. That's not good,
exactly. Ending 1
FEDEX'S OPERATION IS SO
EXTENSIVE, EVEN THE MILITARY
STOPS BY TO TAKE NOTES. SOT UP
FULL - Dave Lusk 00:31:18 WHAT
CAN THE GOVERNMENT LEARN FROM
WHAT FEDEX DOES? Be responsive
to your customers
Laughs The customer is the
boss. 00:31:24 Ending 2 FEDEX'S
GLOBAL OPERATION CONTROL IS
WHERE MAY HAVE TO MANAGE
ANYTHING. SOT UP FULL - Dave
Lusk 00:11:31 We stay up late
at night thinking about what
possibly could happen.
THE G-O-C IS SO CRITICAL TO
FEDEX THAT... IN CASE OF A
DISASTER... THE COMPANY HAS FULL
BACK UP OF THE
OPERATION AT AN UNDISCLOSED
LOCATION. THE TEAM FIRES IT
UP AND REPORTS TO WORK THERE
ONCE A
MONTH TO MAKE SURE ALL SYSTEMS
ARE
GOOD THERE, TOO.
IF THERE'S SOME PLACE YOU'D
LIKE US
TO GO BEHIND CLOSED DOORS, JUST
LET ME KNOW. LEAVE
SUGGESTIONS
ON OUR FACEBOOK PAGE, LOCAL
MEMPHIS... OR EMAIL ME AT
"DOORS @ LOCAL MEMPHIS.COM" AND
I'LL