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Hi I'm Cell Phone Sally! Do you know how to get help in an emergency? It's easy!
These three little numbers could save your life.
Now we're going to meet two young heroes who will show us how to call nine one one.
Maria and Josh. Let's go indoors and meet Maria first.
Hello Maria.
Hi Cell Phone Sally. How are you?
Fine except for this occasional ringing in my ears.
Maria would you help us learn about phones that we find indoors?
Sure
Then take it away Larry!
Howdy! I'm Landline Larry
and I come in all kinds of shapes and sizes.
I have buttons
or dials.
I sit on desks
or hang on walls.
But all landline phones have one thing in common. Kind of looks like a tail
or more precisely a cord that attaches it to the wall
You see Maria
This type of phone has a curly cord.
that attaches the handset
to the phone.
only these phones have the tails hidden in the walls.
If you use a curly cord phone
just pick up the hand set and you'll hear a dial tone right away.
Then dial nine one one
And when the nine one one call taker picks up,
answer all the questions. The good thing about curly cord phones
is if the power goes out, the phone still works!
See what I mean?
No. I can't see anything.
Oh, sorry about that little lady. How about now?
Yes I get it. The phone stays on. There are also phones that have no curly cord.
And we call them
cordless!
Like me
Fun part about these
You can carry us all over the place
even outdoors!
That's because the phone sends a signal to the base like a radio. Here's how to use it
press the on or talk button
Listen for a dial tone.
Then dial nine one one
and answer all the questions.
There is one more tail type of phone- that is the VOIP.
Looks just like any other landline phone but it's connected to the internet
instead of a phone line.
Use it the same way. Just pick up the handset.
Then dial 9-1-1. The only problem with cordless and VOIP phones
is that during a power outage
they may not work.
Well, there you have it Maria.
And remember,
phones with tails are smart.
Thanks Landline Larry.
So, that's three types of phones you can call nine one one with, but there are even
more
Sometimes emergencies happen when you're outdoors or away from home.
Don't worry
There are still ways to call nine one one. Here's Josh to help us learn
about it.
So Josh, if you had to dial nine one one outdoors
how would you do it?
Uh... pssst....Josh.
Over here! I'm Patti Payphone. Right. I'd use a payphone. Very good Josh.
But what if you didn't have any money to put in the slot. Uh... I didn't think of
that. No worries Josh.
You see, you don't need coins to make a nine one one call. Really? Yep!
And even better
the nine one one call taker
knows exactly where you are
thanks to enhanced nine one one. No problem
But what if there wasn't a payphone nearby?
Hey Josh, down here! I'm Kid Friendly Keith!
You don't have any number keys. You're brighter than a two hundred watt bulb man!
Us kid-friendly devices are easier to use that other phones
all you do is push one button for mom and one button for dad.
How do I dial nine one one?
That's the cool part. There's a special button just for emergencies.
You hold it down and it does nine one one automatically.
Wow, that's easy. See you later alligator.
But what if you didn't own a kid-friendly phone. Now what do I do?
Well, there's one more phone you can use.
I give up. Where's the other phone? It's me, Josh!
If i see an emergency I could just send a text.
Right Sally?
Afraid not Josh. Contact with nine-one-one must be made by dialing
the phone and talking to the call taker
texts, emails, photos are no-go.
Thanks for the lesson Sally. Hang loose! Now that we know how to call nine one one let's
practice what to say.
Let's listen to Maria as she makes her emergency call.
Maria can see that this is a true emergency.
So she decides to call nine one one for help
Nine one one, what is the address of your emergency?
Picture!
Zoom! Swerve! Then ***! Really loud!
Under my window. Then fire!
Whoa, slow down please.
Always remain calm
and speak slowly so that all the information gets
heard. What is the address of your emergency uh...I live at four two four two Mortimor Street. Yes,
that's what my computer is showing me and is that where the emergency is? No it happened
down the street by the corner
but I don't know the street names. That's ok. Is there a landmark or a big store nearby?
There's a yellow donut shop next to the truck. And I see that your phone number is
five five five one two three four.
Is that correct? Right! Great. Now what is your name dear? Maria Estrada. Excellent.
Thanks bye! Wait wait wait.
Don't hang up until the nine one one call taker tells me it's okay to.
Just a few more questions. Tell me exactly what happened Maria.
Sorry
I big truck hit a pole at the end of the street. Very good. Is anyone hurt?
Hello? Are you there?
I can't hear you Maria. Remember the nine one one call taker can't see you
so make sure you speak all your answers loudly and clearly.
The nine one one call taker needs to be able to hear your information.
Yes, the driver looks hurt.
Is he awake and breathing?
He is sitting on the sidewalk. Excellent.
You did a great job Maria.
Help is on the way. You can hang up now. Thanks, bye.
Maria did very well.
And the nine one one call taker got all the information she needed to send help.
So now that we know how to call and what to say, it's time to learn about
When to call. And now welcome to Emergency or Not Quite an Emergency.
Alright Josh,
you and the viewers are going to answer some questions alright? You bet!
Good, now which one of these are the
real nine one one emergencies?
A house- on fire
Definitely an emergency! Right? Absolutely!
Fires are very dangerous!
Okay. An intruder is
breaking into a house.
Uh, yes
Bingo! That intruder doesn't belong there. He could hurt people
or steal things.
Next question
You fall off your bike,
and scrape your knee
really bad. Umm...
Not an emergency. Right again! Next question.
Your dog escapes
from the backyard.
A pet is part of the family
Definitely an emergency.
Sorry Josh.
Animal emergencies don't count
Unless an animal is attacking a human. Last one...
An adult can't wake up
That happened to my uncle.
So yes
I'd call nine one one. Correct!
If someone is unconscious and can't wake up
that is an emergency.
Wow, you're good at this Josh! And so are you!
You all did great! I rock! Yes, you do!
Knowing how and when to call nine one one
is very important.
Lots of real boys and girls just like Josh and Maria have helped out
in real emergencies.
You can make a difference!
Let's go over everything we learned so we don't forget. Alright?
Good! Before dialing nine one one make sure it's a true emergency.
And if you're ever not sure if something is an emergency, go ahead and call
nine one one
just to be safe.
you can use lots of different phones to call nine one one: pay phones, cellphones, phones
with curly cords and
cordless phones. But remember, if the power goes out, some of these phones
may not work.
Once you get through to the nine one one call taker, make sure you speak clearly
and loudly.
Try to stay calm.
Know your location so you can tell the nine one one call taker where the
emergency is like road names,
street addresses or nearby landmarks.
Don't forget to stay on the line. Answer all the nine one one call taker's questions.
And if you don't know the answer,
it's okay to say
"I don't know".
Lastly, and this is really important,
only practice on a pretend phone.
Don't call nine one one for fun.
It's not a game.
These three little numbers could save your life.
Getting Help is Easy as 9-1-1. If you are a public safety educator.
an emergency responder
a social worker
a school teacher
or just to concerned parents
wouldn't go for a great resources to help teach kids about nine one one
will now there's nine one one safety dot org
where you can shop online for high quality products for kids and adult
deputies how to use nine-one-one in an emergency
nine-one-one public education helps save lives and that's what we're doing
for almost twenty years we've been producing great products for public
educators
getting help is easy