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Hi There! This is Shep Hyken, customer service and experience expert and today's tool from
my book Amaze Every Customer Every Time is Manage The First Impression. The first impression
sets the tone for whatever is to follow! The first impression can be the first time you
meet or work with a customer, or the 500th time. Strive to make every customer's first
impression a Moment of Magic, every time. So here are some questions for you: What do
you do to manage the first impression? How do you greet people? What do you wear to work?
Do you shake hands? How do you answer the phone? Is there an opportunity for improvement?
Well I hope you enjoyed this short lesson. Please visit my website, which is www.hyken.com.
Thank you for tuning in. This is Shep Hyken reminding you to Always be Amazing!