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I'm going to talk about things I observed in my development.
when I first started my placement, I found it very hard to apply myself
to different tasks. you're gonna think, well that doesn't sound very difficult,
why can't you just get on with it? Because of the fact that I was being moved
from department to department so I might start off in accounting and actually
end up in maintenance at the end of the day. So I'd be doing one
thing, I'd be given a task by the H O D (head of
department) and the next minute I'd be told; OK you need to go to accounting and
cover for Preedie because she's not here at the moment. You
know and I'd have to drop and leave everything and
move onto something else So I was finding it hard to, I focussed in
the morning, I focussed all of my mind on it and then I
had to pick up myself and go and find another task, start learning
another system and how to do these things. So I had to up
my game in that aspect and learn to apply myself properly, so I think
that is one of the skills I had to develop. Then also, the knowledge
in my work, so because I was in so many departments, I practically know everything
there is to know about the Tara, so I know how marketing works,
I know how sales works, I know how the concierge team orders, I know
how they pay car park and I now how to fix the light bulbs in the
rooms and change curtains, because I worked in maintenance as well. So
I know so much about what I'm there for, and that's another skill I developed as well.
Having to learn so many things in such a short period of time.
Everything has changed since I started working there. I had this whole goal
in my head that I wanted to be in human resources. Some of you
might know this already. I wanted to do Human Resource Management
bla bla bla, but when I had that experience at The Tara, I realised that
there's so many things that I could actually do now.
I had a good time at The Tara overall, despite all of my ups and downs,
I learnt quite a lot from them the most important things being able to
listen and communicate better, on all levels, with guests through being
a duty manager, or being a housekeeper, say if I was on the floors obviously
I can't stand and banter with the guests and I know if I'm in the lobby
I can talk to them as long as I want, so, skills like that, knowing exactly
what to do and when