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NEXT ON "RESTAURANT IMPOSSIBLE"...
OHH! ALL THIS IS BACTERIA AND FOOD AND WATER.
WHAT I'VE SEEN SO FAR...
OH, MY GOD!
HAS SHOCKED EVEN ME.
OH, LOOK, COCKROACHES! OHH, CUCARACHA!
GUESS IT'S TIME TO CALL A NEW EXTERMINATOR.
(sniffs)
WHY WON'T YOU CLEAN?
YOU KNOW WHAT IT SAYS TO ME? ***-POOR MANAGEMENT.
IF WE DON'T FIX THIS, THIS COULD BE IT.
WE'RE NOT OPENING TOMORROW.
I LOVE MY WIFE, AND I WANT TO SEE HER SUCCEED.
I WILL RUN THIS RESTAURANT.
IT WILL NOT RUN ME ANYMORE.
OPEN YOUR EYES.
OH, MY GOD!
♪♪
(man) ROBERT IRVINE IS A FEARLESS CHEF
AND TOP RESTAURATEUR.
HE'S NEVER MET A CHALLENGE HE WOULDN'T TAKE.
ROBERT'S NEW MISSION--
FIX AMERICA'S MOST DESPERATE RESTAURANTS.
WITH LIMITED TIME AND FEW RESOURCES,
THIS MAY BE...
♪♪
IT'S DAY 1, AND I'M IN FAYETTEVILLE, GEORGIA,
TO SAVE THE LONGBRANCH STEAK & SEAFOOD RESTAURANT.
FOR TWO YEARS, LISA, HER HUSBAND LINDSAY,
AND HER DAUGHTER JULIE HAVE BEEN TRYING
TO MAKE THIS RESTAURANT WORK, BUT FAILING.
I STARTED WORKING AT LONGBRANCH TEN YEARS AGO
AS A WAITRESS AND A BARTENDER.
I MARRIED LINDSAY, THE PREVIOUS OWNER.
I OWNED THE LONGBRANCH FOR FOUR YEARS
THEN HANDED IT OVER TO LISA TWO YEARS AGO.
I HAD TO GO BACK TO WORK AT MY OTHER COMPANY,
WHICH IS A METAL STUD MANUFACTURING COMPANY.
I TOLD HER I NEEDED TO GET RID OF THE LONGBRANCH,
AND SHE SAYS, "GIVE ME THE OPPORTUNITY TO RUN IT
AND SEE IF WE CAN MAKE A GO OF IT THAT WAY."
AND IT BECAME MINE FOR A WEDDING GIFT.
WHEN MY MOM TOLD ME THAT SHE WAS GONNA TAKE THIS OVER--
EXCUSE MY LANGUAGE-- I WAS PISSED OFF.
'CAUSE SHE HAD NO IDEA WHAT SHE WAS DOING.
(Lisa) WHEN I FIRST TOOK OVER, IT WAS REALLY DOING PRETTY GOOD,
AND ABOUT A YEAR AND A HALF AGO, IT STARTED SLIDING DOWNHILL.
THE RESTAURANT IS LOSING ABOUT $10,000 A MONTH.
MY HUSBAND AND I HAVE PUT IN AT LEAST $100,000
TO KEEP THE RESTAURANT GOING.
WE CANNOT AFFORD TO PUT ANOTHER DIME INTO THIS PLACE.
WE'RE BOTH LOSING SLEEP, WHICH MAKES US TIRED,
AND IT MAKES US IRRITABLE WITH ONE ANOTHER.
(Julie) I WORRY ABOUT MY MOM A LOT.
SHE HAS HIGH BLOOD PRESSURE, HIGH CHOLESTEROL.
I'M SCARED SHE'S GONNA HAVE A HEART ATTACK
OR A STROKE OR SOMETHING.
(exhales)
(Lisa) I DON'T WANT TO BE A FAILURE.
I WANT THIS RESTAURANT TO MAKE IT.
IF THIS PLACE WAS TO CLOSE, I WOULD LOSE EVERYTHING I HAVE.
(voice breaking) I LOVE MY WIFE,
AND I WANT TO SEE HER SUCCEED SO VERY MUCH IN THIS.
IT'S A NEVER-ENDING WORRY.
IT'S NEVER-ENDING STRESS.
I'VE HAD ENOUGH. I'M GOIN' HOME!
(exhales)
EMOTIONS ARE RUNNING HIGH. I'VE GOT MY WORK CUT OUT FOR ME.
WHAT IS THIS PLACE? IT LOOKS LIKE A WAREHOUSE.
LICENSE PLATES ON THE WALL.
DON'T UNDERSTAND THAT. IT'S A STEAKHOUSE.
IT DOESN'T LOOK LIKE A FAMILY-OWNED RESTAURANT.
MORE LIKE A CHAIN.
LISA, JULIE, LINDSAY!
GOOD MORNING.
(Julie) GOOD MORNING.
MORNING.
THANK YOU VERY MUCH
FOR ALLOWING ME TO COME TO YOUR, UH, RESTAURANT.
SO, HOW LONG HAVE YOU HAD THE RESTAURANT?
HAD THE RESTAURANT FOR TWO YEARS.
HAVE YOU EVER RUN A RESTAURANT BEFORE?
NO, SIR. JUST WORKED AT 'EM.
OKAY.
I GOT IT AS A WEDDING PRESENT FROM LINDSAY.
A WEDDING PRESENT.
WHAT IS UP WITH YOU?
(Lisa laughs)
DON'T YOU LIKE HER?
OH, I LOVE HER VERY MUCH.
IT WAS A WEDDING PRESENT BECAUSE I HAD TO GO
START RUNNING ANOTHER BUSINESS.
AND WHAT IS THAT BUSINESS?
IT'S A METAL STUD MANUFACTURING BUSINESS.
SO YOU SPEND MOST OF YOUR TIME DOING THAT?
YES, I DO.
BEFORE YOU GAVE THE RESTAURANT TO LISA,
WAS IT PROFITABLE?
IT WAS MAKING A PROFIT.
I MAYBE WAS TURNING $2,000 A MONTH.
HOW MUCH MONEY DO YOU HAVE INTO THIS BUSINESS?
OVER THE LAST YEAR, I'VE HAD TO PUT OVER $100,000
IN THIS PLACE OUT OF MY POCKET.
WE'RE LOSING ABOUT $10,000 A MONTH.
WHAT ARE YOU, LIKE THE BANK?
THAT'S WHAT I FEEL LIKE I AM. YES, SIR.
I KNOW.
BECAUSE NO MATTER WHAT YOU DO, IT DOESN'T MATTER
BECAUSE LINDSAY'S ALWAYS GONNA BE THE NET TO SAVE YOU.
I CAN SEE THAT LONGBRANCH'S FAILURE IS TAKING
A FINANCIAL TOLL ON LINDSAY.
STOP BEING THE NET.
THIS IS LISA'S RESTAURANT,
AND SHE NEEDS TO TAKE FULL RESPONSIBILITY FOR IT.
RIGHT OR WRONG?
YES, SIR, YOU'RE RIGHT.
SO WHO RUNS THE RESTAURANT?
THE RESTAURANT PRETTY MUCH RUNS ITSELF.
WHO CONTROLS THE STAFF?
NO ONE. THEY DO WHAT THEY WANT TO WHEN THEY WANNA DO IT
AND HOWEVER THEY WANNA DO IT.
WHY DO YOU ALLOW THAT?
BECAUSE THEY HAVE BILLS TO PAY, TOO. (sighs)
WHAT DO YOU THINK IS WRONG?
I THINK A LOT OF THINGS ARE WRONG.
THERE'S NO COMMUNICATION BETWEEN ANYBODY EVER.
EVERYBODY--
SO WHY DON'T YOU MAKE THE CHANGES?
NOBODY'S GONNA FOLLOW ME. NOBODY'S GONNA...
DO SOMETHING JUST BECAUSE I DO IT.
SO YOU DON'T CARE?
YOU'RE RIGHT.
WHY SHOULD I? SHE DOESN'T CARE.
I DO CARE!
MAMA, IF YOU CARED, YOU WOULD DO WHAT YOU'RE SUPPOSED TO DO.
I KNOW.
THEN GET A BACKBONE, MAMA!
(voice breaking) JUST DO IT. IT'S NOT HARD.
(sniffling)
I CAN'T BE MEAN.
NOBODY'S ASKING YOU TO BE MEAN.
IT'S NOT IN--
WE'RE ASKING YOU TO DO YOUR JOB.
IT'S YOU LOSING 10 GRAND A MONTH, NOT THEM.
I KNOW. I'M AFRAID I'M GONNA SAY SOMETHING
THAT'S GONNA MAKE 'EM MAD AND MAKE 'EM QUIT.
I... (scoffs)
OH, MY WORD.
OH, MY WORD.
YOU CAN MAKE MONEY IN A RESTAURANT.
YOU JUST HAVE TO DO IT CORRECTLY--
HOLD PEOPLE ACCOUNTABLE, PUT GOOD FOOD OUT,
KNOW WHAT YOUR COSTS ARE, AND MAKE MORE THAN YOU SPEND.
REALLY SIMPLE.
NEXT TWO DAYS, YOU'LL DO AS I TELL YOU.
YES, SIR.
AND TRUST ME--
IF YOUR STAFF DON'T, THEY WON'T BE HERE,
AND I DON'T CARE IF THEY WALK OUT.
HOW'S THAT FEEL?
IT'S OKAY.
(sighs) ALL RIGHT, UH, FIRST THING--
I WANT TO SEE A WHOLE SERVICE.
OFF YOU GO. THANK YOU.
MY IMPRESSIONS WHEN I WALKED IN--
THE OLD, MUSTY SMELL.
I THINK THIS IS A NEW BUILDING,
AND I WASN'T EXPECTING THAT OLD SMELL.
I DEFINITELY THINK THEY NEED A LITTLE FACE-LIFT.
♪♪
YOU DON'T LOOK LIKE A HAPPY CAMPER THERE. WHAT'S UP?
NAH, I ORDERED IT MID-RARE.
HMM. THAT'S DEFINITELY NOT MID-RARE, IS IT?
NAH, DEFINITELY NOT.
ARE YOU THE WAITRESS HERE?
I AM.
UH, IT'S A BIT OVERCOOKED. I ORDERED IT MID-RARE.
MEDIUM RARE.
I'LL GET YOU A FRESH ONE.
THIS IS SUPPOSED TO BE MEDIUM RARE.
IT'S ABOUT MEDIUM WELL.
ONE AFTER ANOTHER, DISHES FULL OF UNEATEN FOOD
ARE BEING RETURNED TO THE KITCHEN.
IT'S A PILEUP OF UNTOUCHED STEAKS.
HERE YOU GO, SIR.
THAT'S NOT RARE. THAT'S RAW.
MM-HMM.
AND THIS IS A STEAKHOUSE, RIGHT?
MM-HMM.
SAYS "STEAKHOUSE & SEAFOOD."
EXACTLY.
IT'S NOT A STEAKHOUSE I WOULD COME BACK TO.
(Robert) T-BONE STEAKS, ONCE YOU RECOOK THEM,
THEY'RE COSTING YOU MONEY.
INSTEAD OF SENDING ONE OUT,
YOU'RE SENDING TWO OR THREE OUT NOW.
UH, NO WONDER THEY'RE LOSING MONEY.
OBVIOUSLY THE COOKS ARE NOT DOING THEIR JOB.
IT'S MONEY GOING DOWN THE DRAIN, AND IT'S GOTTA STOP.
OH, MY GOD. IT'S SOUR.
(woman) IT IS RANCID. THIS IS THE SAME WAY.
OH, GOD, THAT'S AWFUL.
WHAT WAS THE MATTER WITH THIS?
IT'S SOUR.
IT'S SOUR.
IT'S RANCID. SMELL IT.
IF THIS ROTTEN CHEESECAKE IS ANY INDICATION OF THE KITCHEN,
I AM AFRAID TO LOOK.
I SEE A CEILING LIKE THAT.
I SEE WALLS THAT ARE COVERED IN BLACK, DISGUSTING MESS,
YOU KNOW, I DON'T GET A GOOD FEELING.
WHEN WAS THE LAST TIME THIS WAS EVER CLEANED,
FIRST OF ALL?
AN ICE MACHINE CAN BE A MAJOR HAZARD.
OHH!
IF IT'S NOT PROPERLY CLEANED,
THE ICE CHUTE CAN HAVE BACTERIA GROWING ON IT.
OH, LOOK AT THIS.
BUT THERE'S A BIGGER PROBLEM HERE.
THAT'S A COCKROACH.
(speaks indistinctly)
THAT IS A COCKROACH ON THE ICE.
WHY WON'T THEY CLEAN?! WHY WON'T YOU CLEAN?!
I ONLY HAVE SO MUCH TIME.
YOU KNOW WHAT IT SAYS TO ME? ***-POOR MANAGEMENT.
THAT'S WHAT IT SAYS.
COME HERE.
THIS IS HOW YOUR COOKS WILL BE COOKING
IF THAT'S LEFT LIKE THAT.
AND THAT'S NOT ACCEPTABLE.
WE'RE NOT OPENING TOMORROW.
♪♪
♪♪
(Robert) I'M AT LONGBRANCH RESTAURANT...
OH, LOOK AT THIS.
WHERE I'VE JUST DISCOVERED A COCKROACH
IN THE ICE MACHINE.
THAT IS A COCKROACH ON THE ICE.
FOR A COCKROACH TO LIVE IN THERE, THAT'S AN ISSUE.
WHEN WAS THE LAST TIME THAT WAS CLEANED?
MICHELLE?
IT'S BEEN A MONTH SINCE I CLEANED IT.
I CLEANED IT-- I'VE BEEN GONE FOR A MONTH.
SHUT IT DOWN, GET IT CLEANED. I WANT NOTHING IN THAT ICE.
EVERYTHING THAT'S IN THERE-- GARBAGE.
IT WAS A ROACH! IT SHOULDN'T BE IN THERE.
GUESS IT'S TIME TO CALL A NEW EXTERMINATOR.
IF I'M GOING TO SAVE THIS RESTAURANT AND HELP THE FAMILY,
I NEED TO SHOCK THE KITCHEN BACK TO REALITY.
SO WHO'S IN CHARGE?
(slaps counter)
I GUESS I WOULD BE. MY NAME'S PHILIP ROSSI.
HOW LONG HAVE YOU BEEN COOKING?
UM, 20 YEARS.
WHO COOKED THE STEAKS THIS MORNING?
I DID.
'CAUSE THEY SUCKED.
EVERYTHING YOU THREW AWAY THIS MORNING.
(lid rattles)
WHEN WAS THIS CHILI PUT IN THIS POT?
UH... THIS MORNING.
THIS MORNING.
THIS MORNING? REALLY?
YES, SIR.
WHAT TIME DID THAT GO IN THERE?
8:00.
ARE YOU TELLING ME THAT'S FROM THIS MORNING?
NO, SIR.
NO!
DON'T LIE TO ME.
IT WAS LAST NIGHT.
LAST NIGHT. SO THAT IS BULLCRAP.
I CAN TELL. IT'S ALL DRY AND BLACK.
IT MEANS IT'S OXIDIZED, IT'S OLD,
AND IT SAT IN THERE, AND YOU'RE SERVING IT.
WHO'S IN CHARGE OF THE KITCHEN?
(man) NOBODY.
NOBODY.
SEEMS LIKE IT TO ME.
NOTHING IN HERE IS LABELED OR DATED.
RANCID.
IT MAKES MY SKIN CRAWL WHEN I SEE THINGS
AND PEOPLE NOT TAKING OWNERSHIP.
DO YOU KNOW WHAT THAT IS?
LOOKS LIKE MOLD.
THAT'S FREEZER BURN AND MOLD, GIRL.
THROW IT AWAY.
THIS FOOD IS GARBAGE!
(utensil rattles)
OH, MY GOD!
WHAT DO SEVEN GUYS DO?
NOT CLEAN, BECAUSE IT LOOKS LIKE A CRAP HOLE.
THEY WILL NOT CLEAN.
WHY WON'T THEY CLEAN?! WHY WON'T YOU CLEAN?!
I MEAN, I TRY TO DO THE BEST I CAN, SIR.
NO. WHY WON'T YOU CLEAN?
'CAUSE SHE DIDN'T TELL YOU TO CLEAN?
NO.
TELL ME WHY. I'M LISTENING. I'M ALL EARS.
I ONLY HAVE SO MUCH TIME.
YOU KNOW WHAT IT SAYS TO ME? ***-POOR MANAGEMENT.
THAT'S WHAT IT SAYS.
IT'S NOT ME LOSING 10 GRAND A MONTH.
IT'S YOU GUYS.
SUCCESSFUL RESTAURANT, EVERYBODY--FRONT, BACK, MIDDLE,
UP, AND DOWN--WORK TOGETHER AS A COHESIVE UNIT
TO PUT OUT A CONSISTENT PRODUCT AND MAKE MONEY.
BUT IT'S YOU THAT'S GOT TO MAKE SURE THEY DO THEIR JOB.
(Lisa) I THINK ROBERT IS A VERY GENUINE PERSON,
AND I THANK HIM FOR THAT,
BECAUSE I REALLY NEEDED TO BE HIT WITH A BRICK,
AND HE HIT ME WITH ONE.
NOT ONLY IS THE KITCHEN INEFFICIENT AND INCOMPETENT,
IT'S ALSO CRAWLING WITH FILTH.
OH, LOOK, COCKROACHES! OHH, CUCARACHA!
THERE'S COCKROACHES NOT ONLY IN THE ICE MACHINE,
BUT ALL IN THIS HOOD SYSTEM.
WE HAVE A FULL-BLOWN INFESTATION.
(Robert) I'M GONNA CALL IN A DEEP-CLEANING TEAM
AND AN EXTERMINATOR.
SEEING TWO OR THREE COCKROACHES A DAY
PROBABLY MEANS THAT THERE'S 200 OR 300 OF THEM.
NEEDS A LOT OF WORK. A LOT OF WORK.
I'VE LITERALLY JUST GOT OFF THE PHONE SECONDS AGO
WITH AN EXTERMINATION COMPANY AND, UH,
OBVIOUSLY A DEEP-CLEANING COMPANY.
IT'S GONNA COST ME ABOUT $1,300 TO GET THIS CLEAN.
NOW I'VE GOT TO BREAK THAT BAD NEWS TO TANIYA,
MY DESIGNER.
HEY. SO WHAT ARE YOUR FIRST IMPRESSIONS?
OOH.
IT'S A CRAZY HIGH CEILING IN HERE,
WHICH TOTALLY TAKES AWAY ANY SORT OF FEELING
OF WARMTH AND COZINESS.
I JUST HATE THE PLASTIC...
YEAH.
TYPE OF TABLECLOTH.
I THINK THIS HAS TO BE DIFFERENT.
RIGHT. NOT THAT COUNTRY-WESTERN.
IT'S MY GOAL TO DO SOMETHING REALLY OVER THE TOP,
REALLY BIG, AND REALLY DIFFERENT.
TANIYA MAY NEED TO CHANGE HER PLANS,
BECAUSE I HAVE SOME BAD NEWS FOR HER.
THE KITCHEN IS SO BAD THAT I HAVE TO GET
A CLEANING SERVICE AND AN EXTERMINATOR.
I FOUND COCKROACHES IN THE ICE THIS MORNING.
NO! YUCK!
SO WHEN I DO THAT, OBVIOUSLY THAT MEANS
I GOT TO FIND THE MONEY FROM SOMEWHERE,
SO I'M TAKING $1,300 FROM YOUR DESIGN BUDGET.
OF COURSE YOU ARE.
SO YOU'RE--INSTEAD OF THE $10,000
I NORMALLY GIVE YOU...
MM-HMM.
I'M GONNA ONLY GIVE YOU $8,700.
USE AND RECLAIM WHAT WE CAN.
MM.
REUSE IT, REVAMP IT.
YEAH.
THE CHAIRS ARE PRETTY SOLID.
YEAH.
SO I DON'T KNOW IF WE CAN'T FIGURE OUT SOMETHING
TO REFURBISH THESE.
I THINK THE FLOOR'S GOOD.
YEAH.
THAT'S ABOUT IT.
THE FLOORS LOOK DECENT.
I KNOW IT'S TOUGH WITH $8,700,
BUT I KNOW THAT YOU'LL THINK OUT OF THE BOX,
BE A LITTLE DYNAMIC...
OKAY.
AND THINK OF COOL STUFF.
GOTCHA.
SO, LISA, LINDSAY, JULIE,
GET ALL YOUR STAFF OUT HERE, PLEASE.
ALL RIGHT, LET'S EMPTY THIS PLACE.
COME ON, PICK IT UP! LET'S MOVE IT!
THAT WAY! WATCH YOUR FEET.
A NAME LIKE LONGBRANCH, IT FEELS LIKE IT SHOULD BE
COUNTRY-WESTERN, BUT I DON'T WANT TO GO THERE.
I WANT TO DO SOMETHING COMPLETELY DIFFERENT,
SOMETHING I'VE NEVER DONE BEFORE, SO THAT'LL BE TRICKY.
(Robert) WHERE'S ALL THE KITCHEN STAFF? COME ON, LET'S MOVE!
♪♪
(whirring)
VERY NOSTALGIC STUFF IN HERE. IT MEANT A LOT TO ALL OF US.
SHOULD I JUST GET ON YOUR SHOULDERS AND GET ALL OF THOSE?
IT'S THE BEST MOVABLE LADDER EVER.
THE THINGS I HAVE TO DO FOR MY JOB.
(license plate clatters)
(sighs) JEEZ. NICE DISMOUNT. (laughs)
"NVRQUIT." 'CAUSE WE DON'T GIVE UP.
THIS WILL NOT BE REUSED IN ANY WAY, SHAPE, OR FORM.
OKAY, SO THINGS ARE GOING ON IN THE DINING ROOM,
BUT RIGHT NOW I WANT TO CHECK IN
AND SEE HOW THE CLEANING OF THE KITCHEN'S GOING.
♪♪
(whirring)
WE'RE TALKING ABOUT A COCKROACH INFESTATION.
THEY'RE EVERYWHERE.
(whirring)
THE WALK-IN REFRIGERATOR
IS THE NEXT STOP FOR THE EXTERMINATORS.
(whirring)
WHAT I'M GONNA HAVE HIM DO NOW IS LIFT UP THAT DIAMOND PLATE.
LET'S LOOK AND SEE HOW BAD IT IS.
(speaking indistinctly)
OHH! THE SMELL OF THAT, I CAN TELL YOU RIGHT NOW.
I THOUGHT I WOULD DISCOVER A GIANT NEST OF ROACHES.
OHH! (blows air)
(breathes deeply) WHEW!
INSTEAD, I FIND A POOL OF BACTERIA
WHICH IS A LOT MORE THAN I'D BARGAINED FOR.
♪♪
♪♪
(speaks indistinctly)
OHH!
(Robert) I KNEW THIS PLACE WAS DIRTY...
THE SMELL OF THAT, I CAN TELL YOU RIGHT NOW.
BUT I HAD NO IDEA I WAS GOING TO FIND
THIS DISGUSTING WRECK.
ALL THIS IS BACTERIA AND FOOD AND WATER
THAT HAS JUST CONGEALED OVER YEARS, I WOULD IMAGINE,
AND IT SMELLS REAL VILE.
THAT'S MAJOR.
'CAUSE I CAN'T USE ANY FOOD THAT'S IN HERE.
ANYTHING THAT GOES, CONTAMINATION-WISE,
FROM THE AIR IS GONNA TOUCH THE FOOD,
IS GONNA GO TO THE PEOPLE.
RIGHT.
AND THEN WE'RE GONNA HAVE ONE MASS PROBLEM.
THIS WHOLE BOX IS RENDERED USELESS UNTIL IT GETS FIXED.
YOU SEE ALL THESE GUYS CLEANING? COME HERE.
THIS IS HOW YOUR COOKS WILL BE COOKING
IF THAT'S LEFT LIKE THAT.
AND THAT'S NOT ACCEPTABLE.
(Lisa) NO.
ALL RIGHT. THANK YOU.
THAT'S A PROFESSIONAL JOB.
I SUGGEST YOU GET ON THE PHONE,
YOU GET A REFRIGERATION GUY HERE.
OKAY.
IF WE DON'T FIX THIS, THIS IS IT.
WE'RE NOT OPENING TOMORROW.
IF IT'S A HUGE EXPENSE,
I GUESS WE LET LINDSAY WRITE ANOTHER CHECK.
AND I HATE THAT.
I HATE HIM FEELING LIKE HE'S A MONEY BAG.
THE MESS THAT WAS IN THERE-- IT WAS ABOVE AND BEYOND
WHAT ROBERT COULD ACTUALLY DO, COST-WISE ESPECIALLY.
(voice breaking) I'LL FIX IT FOR YOU, HONEY.
I'LL GET IT FIXED FOR YOU.
OKAY.
'CAUSE I DON'T WANT TO SEE YOU FAIL.
(crying)
ALL RIGHT.
(Lisa) ASKING LINDSAY WAS HARD.
I DON'T WANT HIM THINKING THAT THAT'S ALL I NEED HIM FOR,
IS MONEY.
I FEEL LIKE I'VE GOT TO SHOW LINDSAY
THAT I CAN STAND ON MY OWN TWO FEET.
THE REVOLTING REFRIGERATOR AND THE FOUL KITCHEN
ARE THE DIRECT RESULT OF PEOPLE NOT DOING THEIR JOBS.
(Robert) I REALLY WANT TO FIND WHO'S PULLING THEIR WEIGHT,
WHO'S NOT PULLING THEIR WEIGHT.
I NEED TO KNOW THAT TO BE ABLE TO FIX IT.
AND I'VE ASSEMBLED ALL THE STAFF OUTSIDE.
I'M GONNA BRING THEM IN ONE BY ONE.
WHO DO YOU THINK SLACKS OFF OR DOESN'T DO A GOOD JOB?
JULIE.
JULIE?
JULIE.
SO, IN ONE WORD, WHAT WOULD YOU SAY
DESCRIBES JULIE?
SELFISH.
HOW DOES THAT MAKE YOU FEEL?
IT HURTS.
BUT IT'S--IT'S TRUE.
NOT THAT SHE DOESN'T CARE ABOUT OTHER PEOPLE,
BECAUSE SHE DOES. SHE CARES DEEPLY.
OKAY. THANK YOU.
YOU'RE WELCOME.
HOW ARE YOU?
GOOD. HOW ARE YOU?
WHO, IN YOUR OPINION,
DOES NOT PULL THEIR WEIGHT IN THE KITCHEN?
FLIP SEEMS TO LEAVE EARLY.
I FEEL LIKE FLIP DOESN'T PULL HIS WEIGHT.
I BELIEVE IT MIGHT BE FLIP.
FLIP, BECAUSE?
HE'S NOT CLEAN.
HE'S NOT CLEAN?
OKAY. RODNEY!
WHO'S NOT PULLING THEIR WEIGHT? NAME THEM, AND WHY.
FLIP. HE'S NOT REALLY PROACTIVE
WHEN IT COMES TO GETTING A LOT OF STUFF DONE.
UM, DOESN'T REALLY--
IS HE A GOOD LEADER?
NOT REALLY.
HOW WOULD YOU RUN IT DIFFERENTLY?
I WOULD TRY TO HAVE CONTROL OVER
DEFINITELY ALL THE FOOD THAT'S GOING OUT--
THE WAY IT GETS BROUGHT IN AND THE WAY IT GETS PUT UP.
ALL THE SCHEDULING OF CLEANING--
THAT NEEDS TO BE ORCHESTRATED,
NOT JUST COME UP WITH ON THE SPOT.
OKAY. THANK YOU.
THANK YOU.
HE REMINDS ME OF A HUNGRY YOUNG GUY
THAT WANTS A SHOT AT SOMETHING.
ALL RIGHT, LET'S CONTINUE. FLIP!
IN YOUR OPINION, IN THE KITCHEN,
WHO DOES NOT PULL THEIR WEIGHT?
ARTHUR.
ARTHUR?
I THINK THERE'S BETTER PEOPLE THAT ARE MORE QUALIFIED
AND MORE CREATIVE.
THANK YOU.
THANK YOU.
MICHELLE. WHAT DO YOU DO?
I AM... LISA'S NIECE,
AND I COME IN AND CLEAN AND...
(speaks indistinctly)
ANYTHING ELSE SHE NEEDS ME TO DO.
WHO DOESN'T PULL THEIR WEIGHT IN THE FRONT OF THE HOUSE?
EVERYBODY.
EVERYBODY?
THAT'S A BIG STATEMENT.
SHE NEEDS TO BE FIRED.
"SHE NEEDS--"
MY AUNT NEEDS TO BE FIRED.
FIRED?
MM-HMM.
WHY DO YOU SAY THAT?
BECAUSE SHE DOESN'T HAVE A BACKBONE.
'CAUSE SHE LETS PEOPLE RUN OVER HER.
AND I'VE TRIED TO TELL HER.
SHE DON'T LISTEN.
AND WHY DO YOU THINK SHE DOESN'T DO ANYTHING ABOUT IT?
BECAUSE SHE'S BEEN FRIENDS WITH 'EM FOR TOO LONG.
I HAVEN'T. I DON'T CARE HOW--IF THEY LIKE ME OR NOT.
AND THAT'S THE ATTITUDE THAT I LOVE.
YOU'VE GOT SOMEBODY THAT STANDS UP FOR YOU.
SO FAR, SHE'S A SUPERSTAR.
(sniffles) SHE IS.
DOES SHE DO A GOOD JOB WHEN SHE COMES HERE?
YES, SHE DOES.
HAVE YOU EVER RUN A RESTAURANT BEFORE?
MM-HMM. YES, SIR.
WHAT WAS YOUR TITLE?
I WAS A SHIFT LEADER, A MANAGER.
(laughs)
OH, IT JUST GETS BETTER.
THANK YOU.
YOU'RE WELCOME.
THANK YOU. AND I APPRECIATE YOUR HONESTY.
YOU'RE WELCOME.
YOU'RE WELCOME.
AND I ALSO APPRECIATE YOUR SUPPORT.
UH, YOU'RE WELCOME. NO PROBLEM.
I'LL ALWAYS SUPPORT HER.
THAT'S THE TYPE OF PERSON YOU NEED IN YOUR BUSINESS.
I WANT YOU TO GO HOME TONIGHT, AND I WANT YOU TO REALLY THINK
ABOUT EVERYTHING PEOPLE SAID HERE.
ALL RIGHT. OKAY.
THANK YOU.
OFF YOU GO.
I THINK ROBERT SAW THINGS THAT I DIDN'T SEE,
THAT I HAVE ACTUALLY NEGLECTED
DOING WHAT I SHOULD HAVE DONE A LONG TIME AGO.
(Robert) LISA IS A COMPASSIONATE LADY
WHO WANTS TO PLEASE EVERYBODY.
BUT SOMETHING DRASTIC HAS TO CHANGE.
THE QUESTION IS, WHAT AND WHO?
I'M STARTING TO PULL MY DESIGN PLAN TOGETHER,
SO I FOUND THIS PALETTE, WHICH I REALLY LIKE.
I'M GONNA GO AMERICANA ON THIS DESIGN.
I'M GONNA GIVE IT A VERY PATRIOTIC FEEL,
BRIGHTEN IT RIGHT UP. THAT'S MY STARTING POINT.
HEY, GUYS.
(Taniya) HEY.
SO, FILL ME IN ON THE OVERALL CONCEPT
SINCE WE TALKED EARLIER TODAY.
IT'S A STEAKHOUSE, BUT I DIDN'T WANT TO GO COUNTRY-WESTERN.
I WANTED TO GO A LITTLE MORE
JUST LIKE THIS ALL-AMERICAN FEELING IN HERE.
RED, WHITE, BLUE, PATRIOTIC.
I COULD EITHER TAKE THAT NAVY COLOR
AND BRING IT ALL THE WAY DOWN TO THE TOP OF THE CHAIR RAIL,
OR I FOUND THIS PLAID TAUPE COLOR WALLPAPER.
BY TAKING WALLPAPER UP TO THAT POINT,
YOUR EYE LINE COMES DOWN LOWER,
SO IT ACTUALLY FEELS MORE INTIMATE.
IT'S AN ILLUSION.
DO I LIKE THE PLAID?
WE HAVE TO DECIDE, BECAUSE ONCE IT GOES UP, THAT'S IT.
GO WITH THE PLAID.
YES!
OKAY, GREAT.
WHEW! I'M SO HAPPY TO HEAR YOU SAY THAT.
BUT YOU HAVEN'T HEARD THE BIG IDEA THAT I HAVE FOR THIS SPACE,
AND THIS IS HUGE, RIGHT, TOM?
OH, YEAH.
ONE WORD--
PERGOLA...
ON THE INSIDE OF THE RESTAURANT.
IT WILL TAKE UP THIS ENTIRE SPACE RIGHT IN HERE.
I'M USED TO SEEING THESE SHADE FEATURES IN GARDENS,
BUT I HAVE NEVER SEEN A PERGOLA
INSIDE A RESTAURANT.
I'VE BUILT THESE BEFORE OUTSIDE,
NEVER INSIDE.
YEAH.
THE PERGOLA GIVES ME A BIG "WOW"
IN A SPACE YOU DON'T EXPECT IT,
BECAUSE IT'S NORMALLY IN A GARDEN.
GOOD WORK, GUYS.
ALL RIGHT.
OKAY. SEE YOU IN THE MORNING.
IT'S THE END OF DAY 1,
AND WHAT I'VE SEEN SO FAR HAS SHOCKED EVEN ME.
AT EVERY TURN, THERE WAS NEW PROBLEMS--
INFIGHTING, THERE WAS FILTH, INFESTATION,
AND THE MOST DAMAGING OF ALL, LACK OF LEADERSHIP,
AND A RENEGADE STAFF.
AND ALL THAT STOPS TOMORROW.
TOMORROW'S A NEW DAY. (sniffles)
IT'S GONNA BE BRIGHTER.
IT'S GONNA BE BETTER. (sniffles)
AND WE'RE JUST GONNA MAKE IT.
WE GOT TO.
♪♪
♪♪
WELL, IT'S DAY 2,
AND I'M HEADED BACK TO THE LONGBRANCH RESTAURANT.
AND WHAT I SAW YESTERDAY
LEFT ME TOTALLY DUMBFOUNDED.
NOTHING IN THE KITCHEN WAS EDIBLE.
RANCID.
THAT'S FREEZER BURN AND MOLD, GIRL.
THROW IT AWAY.
IT WAS DIRTY...
THAT IS A COCKROACH ON THE ICE.
DISGUSTING...
OHH!
ALL THIS IS BACTERIA AND FOOD AND WATER.
THIS IS AN EYE-OPENER FOR LISA.
GET WITH THE PROGRAM, OR GET OUT OF THE BUSINESS.
LAST NIGHT, I MADE SOME VERY HARD DECISIONS--
WHO STAYS, WHO GOES.
I'M WORRIED I MIGHT NOT HAVE A JOB TODAY,
BECAUSE MY MOM MIGHT ACTUALLY FIRE ME.
(Lindsay) AND I THINK LISA IS READY FOR THE CHANGES.
I'M THERE FOR HER AND WILL SUPPORT HER.
I WILL DO WHAT NEEDS TO BE DONE.
FIXING THIS RESTAURANT IS MUCH LIKE WORKING A JIGSAW PUZZLE.
YESTERDAY I TOOK IT ALL APART,
AND TODAY I'VE GOT TO PUT IT ALL BACK TOGETHER.
THE DESIGN TEAM HAD A LOT OF PROJECTS
TO COMPLETE LAST NIGHT...
(whirring)
SO I HAVE TO MAKE SURE THEY'RE ON TRACK.
GOOD MORNING.
(Taniya) HI.
MORNING, ROBERT.
GOOD MORNING.
WELL, I HOPE IT'S A GOOD MORNING, ANYWAY.
WHAT DID WE ACCOMPLISH LAST NIGHT?
A LOT. TAKE A LOOK. WE HAVE THE WALLPAPER UP
ON PRETTY MUCH HALF OF THE PLACE.
AND IT'S GOING UP QUICKLY, SO THAT'S A GOOD SIGN.
DO YOU LIKE IT?
I KIND OF LIKE THE LOOK.
THE, UH, PENDANT LIGHTS--
ALL WE DID WAS PAINT THEM A QUICK COAT OF RED.
AND WE SAVED ABOUT $500 RIGHT THERE,
BECAUSE WE DIDN'T HAVE TO BUY ANYTHING NEW.
WHAT IS THAT?
WE DIDN'T HAVE BOOTHS. WE HAD TABLES AND CHAIRS.
I KNOW, AND IT'S USUALLY SUCH AN EXPENSIVE THING,
BUT WE WERE BLESSED IN THIS SITUATION.
WE DIDN'T HAVE TO DO FLOORS.
WE DIDN'T HAVE TO REPLACE CEILINGS.
I REUSED TABLES, I REUSED CHAIRS.
REMEMBER THE LICENSE PLATES THAT WERE ALL ALONG THE WALLS?
YEAH, THE ONES I DIDN'T LIKE?
YES.
SO TOM MADE THESE AWESOME DIVIDERS,
AND WE'RE USING THEM AS ART
TO BE MORE OF A CONVERSATION PIECE
WHEN YOU'RE SITTING AT THE TABLE.
SO EVERYONE WILL HAVE THEIR FAVORITE TABLE.
AND IT CREATES A NICE SEPARATION BETWEEN THE BOOTHS.
RIGHT.
(Robert) THE CHAIRS-- I LIKE THE COLOR.
I LOVE THE FACT THAT IT'S A POP OF RED
THAT'S GONNA DISPERSE THROUGHOUT THE RESTAURANT.
SEE, I LIKE THE FLOW.
I LIKE THE THEME SO FAR.
SO YOU'RE DOING A GREAT JOB THERE.
GOOD.
MY BIGGEST CONCERN--OBVIOUSLY, YOU KNOW LAST NIGHT...
WAS THIS.
THE PERGOLA PROJECT?
THE PERGOLA.
THE PERGOLA.
WHEN IS THIS GOING IN?
SO I'M GONNA START RIGHT NOW.
IT'S PROBABLY GONNA TAKE THREE, FOUR HOURS.
OKAY. I'M GONNA CHECK IN ON THE KITCHEN.
ALL RIGHT.
ALL RIGHT.
HAPPY WE'RE FRONT OF THE HOUSE.
THANKS, GUYS.
I KNOW.
I WANT NOTHING TO DO WITH BACK OF THE HOUSE.
I'M GLAD I'M NOT IN THAT WALK-IN BOX.
YEAH.
SO NOW, UH, THE MAJOR ISSUE WITH THAT REFRIGERATOR YESTERDAY,
I'M GONNA CHECK AND SEE HOW IT'S GOING.
'CAUSE IT WAS ALMOST SHUT-DOWN-VILLE YESTERDAY.
GOOD MORNING, GUYS.
GOOD MORNING, ROBERT. HOW YOU DOING?
HOW ARE YOU?
WOW.
BETTER, HUH?
IT'S NOT HOW I LEFT IT YESTERDAY,
WHICH IS GREAT.
WHAT WAS UNDERNEATH THE FLOOR WAS PURE BACTERIA.
IT WAS SO BAD THAT IT ATE THROUGH
THE WOOD IN THE SUBFLOOR.
WE TOOK... WHAT THEY WERE CALLING A FLOOR OUT.
WE TOOK ALL THE WAY DOWN TO THE FOAM.
TOOK ALL THE NASTY MILDEW, MOISTURE, EVERYTHING.
WE DEHUMIDIFIED THE SPACE.
WE SPRAYED IT WITH A BACTERIAL INHIBITOR.
THIS IS ALSO MOLD PROTECTED.
HOW LONG DO YOU THINK TILL WE CAN GET IN HERE
AND GET THIS, UH...
TWO, TWO AND A HALF HOURS, YOU CAN HAVE IT.
YOU'RE THE MAN.
THANK YOU, ROBERT. APPRECIATE IT.
THANK YOU, SIR. APPRECIATE IT.
THANKS, GUYS.
YESTERDAY, I ASKED LISA TO THINK LONG AND HARD
ABOUT THE PEOPLE SHE HAS WORKING FOR HER,
AND WHAT'S BEST FOR THE FUTURE OF LONGBRANCH.
EVERYBODY STOP WHAT THEY'RE DOING!
COME AND JOIN ME HERE.
(equipment whirring)
OKAY. OBVIOUSLY, THERE'S A LOT GOING ON NEXT DOOR.
BUT I'M GONNA TALK OVER IT.
I TALKED TO ALL OF YOU INDIVIDUALLY.
WHAT YOU TOLD ME WAS THAT LISA DID NOT HAVE A BACKBONE.
SHE WAS NOT RUNNING THE RESTAURANT.
AND EVERYBODY WAS DOING WHAT THEY WANTED,
HOW THEY WANTED, WHEN THEY WANTED.
OKAY. SO WHY DON'T YOU SHARE WITH YOUR STAFF
THE SOUL SEARCHING YOU WENT THROUGH TOGETHER LAST NIGHT?
JUST BRIEFLY.
LINDSAY AND I CAME TO SOME DECISIONS
THAT HAD TO BE MADE.
NUMBER ONE IS THAT I OWN THIS RESTAURANT.
I AM THE BOSS.
AND IT'S GONNA BE DONE THE WAY THAT I WANT IT DONE,
SO THAT WE CAN MAKE IT SUCCESSFUL.
BECAUSE IF WE DON'T DO IT,
NONE OF US ARE GONNA HAVE A JOB.
NONE OF US ARE GONNA HAVE A ROOF OVER OUR HEAD.
YOU'VE MADE SOME CHANGES.
WAS IT ME THAT MADE THEM CHANGES,
OR WAS IT YOU?
NO. IT WAS ME.
MY DECISION.
IF YOU DON'T LIKE IT,
THE DOOR IS RIGHT THERE RIGHT NOW.
BECAUSE I'M TELLING YOU,
THIS RESTAURANT WILL BE A SUCCESS,
WITH YOU OR WITHOUT YOU.
THE DOOR'S THERE.
NOW THIS NEXT THING THAT I'M GONNA TELL Y'ALL
IS GONNA PROBABLY EVEN SHOCK LINDSAY.
I MADE A DECISION WITHOUT HIM.
♪♪
♪♪
NOW THIS NEXT THING THAT I'M GONNA TELL Y'ALL
IS GONNA PROBABLY EVEN SHOCK LINDSAY.
I MADE A DECISION WITHOUT HIM.
I WILL BACK YOU AND I WILL BE THERE FOR YOU
NO MATTER WHAT.
NO MATTER WHAT.
FRONT OF HOUSE, DAYTIME,
THE FLOOR MANAGER WILL BE JULIE.
BECAUSE SHE NEEDS THE RESPONSIBILITY.
(Robert) NOW LISTEN TO ME...
YES, SIR.
'CAUSE THIS IS YOUR LAST CHANCE.
YOU EITHER DO THE JOB AND YOU GET PAID FOR DOING THE JOB,
OR YOU'RE OUT.
YES, SIR.
WHAT'S NEXT?
MICHELLE...
YOU ARE NOW ACTING MANAGER WHEN I AM NOT HERE.
SHE'S HAD MY BACK THE WHOLE TIME.
WHAT I SAW IN MICHELLE YESTERDAY
WAS SOMETHING I HAVEN'T SEEN IN ANY ONE OF YOU--
SHE CARES.
BACK OF THE HOUSE CHANGES?
I HAVE SOMEONE BACK THERE
WHO WILL DO EVERYTHING THAT NEEDS TO BE DONE
IN THAT KITCHEN.
AND THAT WILL BE RODNEY.
THANK YOU. I'M READY. I'M READY.
YOU RUN IT, YOU TAKE CARE OF IT,
AND YOU DO WHAT YOU'RE SUPPOSED TO DO.
IT WILL GET DONE.
I WILL RUN THIS RESTAURANT.
IT WILL NOT RUN ME ANYMORE.
Y'ALL WILL NOT RUN ME ANYMORE.
IT'S NOT GONNA HAPPEN.
DO YOU THINK SHE HAS A BACKBONE?
YES.
YES, SIR, NOW.
NOW.
(laughter)
"YES, NOW." WHO SAID THAT?
ARE YOU HAPPY WITH THAT?
YES.
SOMEHOW, I THINK YOU'RE GONNA SEE
A LOT MORE OF THE DECISIVE LISA IN THE FUTURE.
IN THE LAST TWO DAYS,
I HAVE SEEN Y'ALL PULL TOGETHER,
WORK REAL HARD WITH EACH OTHER,
AND THAT'S WHAT I EXPECT OUT OF EACH AND EVERY ONE OF YOU
FROM THIS DAY ON.
THANK YOU VERY MUCH.
(Michelle) I FEEL THAT SHE'S CHANGED,
AND I AM HERE TO SUPPORT HER.
MY MOM JUST PROMOTED ME TO DAY SHIFT MANAGER.
AND I WAS--WHAT'S THE WORD? FLABBERGASTED.
I DIDN'T KNOW WHAT TO DO.
I MEAN, IT'S A BIG RESPONSIBILITY TO TAKE ON.
I CAN DO IT.
THANK YOU, MAMA. (laughs)
I'M EXCITED. I CAN'T WAIT TILL WE REALLY PICK UP,
AND GET INTO THE GROOVE,
AND WE'RE JUST MAKING MONEY AND HAVING FUN DOING IT.
THAT'S WHAT I'M WAITING FOR.
AS THE MOST SENIOR MEMBER OF THE KITCHEN STAFF,
FLIP MAY HAVE THOUGHT HE WAS GOING TO BE
PROMOTED TO HEAD COOK,
SO THIS MUST BE A DISAPPOINTMENT.
(voice breaking) I STARTED WORKING HERE...
THREE DAYS AFTER MY MOM PASSED AWAY.
SO, YEAH. THEY'VE BEEN MY FAMILY.
I WANT FLIP TO KNOW THAT HE'S STILL PART
OF THE LONGBRANCH FAMILY.
THIS IS YOUR CHANCE TO PROVE TO ME,
TO YOURSELF, AND MORE, TO LISA,
THAT YOU'VE GOT THIS.
DO YOURSELF PROUD NOW, ALL RIGHT?
ALL RIGHT. THANK YOU.
STILL HAVE MY JOB,
WHICH IS GREAT NEWS, OF COURSE.
(Robert) THE KITCHEN IS CLEAN, IT'S BRIGHT,
AND IT'S READY TO COOK IN.
I'M GONNA SHOW RODNEY AND FLIP
HOW TO MAKE SOME NEW DISHES FOR THE MENU TONIGHT.
FIRST OF ALL, I'M GONNA SHOW YOU HOW TO MAKE A SCALLOP DISH.
NOW THE KEY TO SCALLOPS IS, THEY HAVE TO BE DRY.
IF THEY'RE NOT DRIED WHEN YOU GO TO COOK THEM,
THEY WILL STEAM INSTEAD OF SAUTÉ.
SEASON. LITTLE SALT. LITTLE PEPPER.
THAT'S IT. LEAVE IT. DON'T TOUCH IT.
THE FOOD WILL TELL YOU IT'S READY TO TURN
WHEN IT'S READY TO TURN.
LOOK AT THAT!
NOW YOU SEE, WHEN YOU COOK, YOU BETTER GET EXCITED,
'CAUSE I GET EXCITED AT FOOD LIKE THAT.
OKAY. SO WE'RE GONNA TAKE SOME WHITE POLENTA,
YOU TAKE A LITTLE BIT OF HOT SAUCE WITH DEMI-GLACE,
OUR SCALLOPS,
WE'RE GONNA TAKE A LITTLE CHIVE.
SIMPLE, RIGHT?
(Flip) FANTASTIC.
GOOD. LONGBRANCH STEAK & SEAFOOD.
THERE'S YOUR SEAFOOD. NOW FOR STEAK, RIGHT?
TENDERLOIN.
RIGHT? SALT. PEPPER.
HERE'S THE FUN THING--YOU EITHER DO IT ON THE BROILER, FLAT TOP,
I LIKE PANS. A LITTLE OIL.
THIS COOKS REALLY FAST. WATCH.
(sizzling)
ASPARAGUS IS A GREAT VEGETABLE.
LITTLE SALT. LITTLE PEPPER.
AND WHAT I'M LOOKING FOR IS A WOODINESS.
A BURNY TASTE, ALL RIGHT?
NOT BURNT, BUT BURNY TASTE.
ROASTED CHUTNEY. TOMATO, ONIONS, GARLIC.
BOTTOM OF THE PLATE.
TAKE IT OFF THE HEAT.
OUR ASPARAGUS, JUST BEFORE WE SERVE IT,
PUT A LITTLE BIT OF BUTTER ON IT.
WATCH THIS.
WE TAKE OUR STEAK OUT.
BLUE CHEESE, 'CAUSE EVERYBODY LOVES BLUE CHEESE WITH STEAK.
I'M SALIVATING JUST WAITING TO EAT IT NOW.
GET THE BLUE CHEESE. THERE YOU GO.
NOW WE'RE TALKIN'. NOW WE'RE TALKIN'.
SO YOU LIKE THAT?
VERY GOOD.
IT'S DELICIOUS.
I DO. I DO.
DO YOU THINK THAT WOULD SELL HERE?
YES, SIR.
OH, YEAH.
OKAY. YOU THINK YOU'RE UP TO IT?
I'LL DO IT. I GOT YOU.
ALL RIGHT.
YESTERDAY WHEN ROBERT TASTED THE FOOD,
UH, THERE ENDED UP BEING A LOT OF STEAKS
THAT WEREN'T DONE PROPERLY.
SO WE'RE GONNA TRY TO MAKE SURE
THEY'RE DONE ABSOLUTELY CORRECT TODAY.
(buzzing)
WHILE I'VE BEEN COOKING...
HOW'S IT GOING? NEW PERGOLA.
THE DESIGN TEAM HAS BEEN HARD AT WORK
REBUILDING THE DINING ROOM.
ALL RIGHT, ANYBODY THAT'S NOT DOING ANYTHING, GRAB A BROOM!
OKAY, SO IT'S 5:35.
WE'RE STILL DOING THE PERGOLA
WE GOTTA FINISH THE FLOORS,
WE GOT BOOTHS TO COME IN, TABLES TO COME IN.
TOM'S STARTING TO LOSE HIS MIND RIGHT NOW,
WHICH IS NORMALLY THE CASE AT THIS POINT IN TIME.
THIS THING... TAKING FOREVER. IT'S UNBELIEVABLE.
THIS IS THE OLD HUTCH THAT WAS SITTING IN THAT CORNER.
SO WE SANDED IT DOWN,
GIVING IT, LIKE, A WORN-OUT, WEATHERED LOOK.
I LOVE IT. I LOVE IT.
I'M REUSING THE LICENSE PLATES THEY HAD ON THE WALL.
I ATTACHED THEM TOGETHER QUICKLY.
WE BUILT THESE SIMPLE FRAMES THAT I'M ATTACHING TO THE BOOTH.
IT'S A LAST-MINUTE PROJECT.
WHERE'S ALL THE SERVERS?!
NOW IT'S PANDEMONIUM.
NOW WE'RE TRYING TO GET FINISHED. IT'S NOW 6:01,
AND I SHOULD HAVE BEEN DONE, OUT OF HERE BY NOW.
THE KITCHEN'S GOING FRANTIC,
LOTS OF PEOPLE TRYING TO GET A LOT OF STUFF DONE.
COME ON, COME ON, COME ON! HURRY UP! UP, UP, UP, UP!
ALMOST THERE, READY TO OPEN.
WAITING FOR TOM TO FINISH THE LIGHTS,
WHICH--THE LIGHTS HAVE JUST COME ON.
ALL RIGHT. MOVE IT OUT!
ONE SERVER WITH THE KNIVES, FORKS, SPOONS!
(whir)
WELL, WE FINALLY FINISHED IN HERE,
SO I'M GONNA INVITE LINDSAY, LISA, AND JULIE IN
TO SEE THEIR NEW RESTAURANT,
AND AND I HOPE THEY'RE AS JOYFUL AS I AM.
IT'S BEEN A LONG TWO DAYS.
A LOT OF NERVOUSNESS. A LOT OF EYE-AWAKENING
FOR MY FAMILY AND MY STAFF.
YOU GONNA BE OKAY?
YEAH. WE'RE GONNA BE BETTER THAN OKAY.
YEAH.
(voice breaking) I'M PROUD OF YOU, MAMA.
(Julie) I'M VERY OVERWHELMED RIGHT NOW.
I DON'T WANT TO FAIL MY MOTHER,
AND I DON'T WANT TO FAIL LINDSAY.
AND I JUST WANT TO MAKE EVERYBODY PROUD.
THE LAST TWO YEARS HAVE BEEN HELL,
AND WE JUST... AT OUR WIT'S END.
WE DIDN'T KNOW WHAT ELSE TO DO.
KNOWING THAT IN A FEW MOMENTS,
I'M GONNA WALK THROUGH THAT DOOR
AND SEE SOMETHING THAT I'VE NEVER SEEN BEFORE.
I KNOW I'M GONNA CRY.
I'VE GOT TO GET PAST THIS POINT.
IT'S MY RESTAURANT...
(voice breaking) AND TODAY IS MY TIME TO SHINE.
OH, MY GOD.
(Lindsay) HERE WE GO, GUYS.
HERE WE GO.
(Lisa) ROBERT GAVE ME STRENGTH.
AND THAT'S WHAT I NEEDED, WAS SOMEBODY TO HAVE FAITH IN ME.
AND HE HAS FAITH IN ME.
COME ROUND HERE, CLOSE YOUR EYES.
KEEP YOUR EYES CLOSED.
I'VE GOT YOU. KEEP WALKING.
BIT FORWARD. STOP.
ARE YOU READY TO SEE YOUR RESTAURANT?
YES, SIR.
YES, SIR.
YES, SIR.
I KNOW IT'S BEEN A LONG JOURNEY FOR YOU GUYS, BUT...
OPEN YOUR EYES.
♪♪
♪♪
ARE YOU READY TO SEE YOUR RESTAURANT?
YES, SIR.
YES, SIR.
YES, SIR.
OPEN YOUR EYES.
OH, MY.
OH, MY GOD!
(Lisa) BOOTHS! AAH!
(laughter)
BOOTHS--LOOK! THE TAGS.
LOOK! OUR TAGS!
THE WALLPAPER. BEAUTIFUL.
OH, MY GOODNESS.
ABSOLUTELY BEAUTIFUL.
(Robert) TWO DAYS AGO,
LONGBRANCH LOOKED LIKE A GENERIC MESS.
NOW IT'S AN ORIGINAL, ALL-AMERICAN STEAKHOUSE.
(Lindsay) LOOK AT THESE CHAIRS AND THE TABLES, HONEY.
GIVING THE TABLES AND CHAIRS A RUSTIC LOOK
AND WRANGLING UP SOME NEW BOOTHS
HAS TURNED LONGBRANCH INTO AN INVITING,
DOWN-HOME SOUTHERN EATERY.
LOOK AT THE LIGHTS.
(gasps)
OH! THOSE ARE SO PRETTY!
THE CUSTOM-MADE PERGOLA AND PLAID WALLPAPER
GIVE THE RESTAURANT AN INTIMATE FEEL.
IT'S ALL BEAUTIFUL.
(Lindsay laughs)
WHAT ARE YOU FEELING RIGHT NOW?
OVERWHELMED. EXCITED.
THANK YOU. CAN I HUG YOU?
YOU CAN DO WHATEVER YOU LIKE.
(crying) THANK YOU SO VERY MUCH.
OH, YOU'RE SO WELCOME.
OH. (sniffs)
YOU OKAY?
I'M GOOD.
WHAT HAVE YOU LEARNED OVER THE LAST TWO DAYS?
THAT I'M CAPABLE OF SO MUCH MORE.
JUST YOU SAYING THAT TO ME
MEANS THE TWO DAYS THAT I'VE SPENT HERE
HAVE BEEN WORTHWHILE.
ABSOLUTELY.
I KNOW THAT YOU CAN DO THIS.
WE'LL MAKE YOU PROUD.
THERE'S ONE OTHER PERSON THAT SHOULD BE IN HERE
TO SHARE THIS MOMENT WITH YOU.
I LOVE YOU. THANK YOU.
AND I LOVE YOU, TOO.
(laughter)
I LOVE YOU.
OH, MY GOD. SO MUCH.
(Lindsay) WE'RE GONNA SUPPORT EACH OTHER AS A FAMILY
AND MAKE THIS WORK.
TALK ABOUT SUPPORT--
I HAD THE BEST SUPPORT IN THE WORLD.
TANIYA, MY DESIGNER, AND TOM, MY BUILDER.
HI! YAY!
(clapping)
THANK YOU. WE LOVE IT. THANK YOU SO MUCH.
(Taniya) OH, GOD, I'M SO GLAD.
(Lisa) IT'S AMAZING, PEOPLE. YOU'RE AWESOME!
OH.
TOTALLY AWESOME.
YOU GOT A BRAND-NEW RESTAURANT
AND A RE-ENERGIZED TEAM.
I AM SO PROUD OF YOU FOR GROWING A BACKBONE.
(laughter)
ALL RIGHT.
LET'S SWING IT IN AND BRING 'EM IN.
ALL RIGHT, YOU GUYS!
FAYETTEVILLE HAS NEVER SEEN ANYTHING LIKE THIS BEFORE,
SO Y'ALL COME ON IN!
(Lindsay) WELCOME TO THE NEW LONGBRANCH!
WELCOME!
DOES IT LOOK A WHOLE LOT DIFFERENT
THAN THE FIRST TIME YOU WERE HERE?
OH, YEAH.
I LOVE THE FACT THAT THEY KEPT A LOT OF THE SAME MOTIF,
AND JUST INCORPORATED IT IN A VERY CLASSY WAY.
IT USED TO BE REALLY DARK, A LOT OF WOOD,
AND NOW IT'S REALLY BRIGHT.
THE LAST TIME I WAS HERE,
IT WAS OLD, IT WAS MUSTY.
WHEN I CAME IN TONIGHT, IT JUST SMELLED FRESH AND CLEAN.
THE PERGOLA IS ABSOLUTELY AMAZING.
I THINK THAT'S A GREAT TOUCH.
EVERYBODY LOOKS HAPPY. THE STAFF LOOKS HAPPY.
IT'S A WELCOMING HUG WHEN YOU WALK IN.
SO THE PORK AND THE SCALLOPS?
YEAH.
OKAY.
7-ONCE FILET, PLEASE.
HOW WOULD YOU LIKE THAT COOKED?
MEDIUM-WELL.
FIRST SEATING IS LIKE, "AAH!"
THE ORDERS START TO COME IN,
THIS IS WHERE YOU TELL-- IS THE KITCHEN COHESIVE OR NOT?
RODNEY'S LEADING THE KITCHEN. LITTLE NERVOUS RIGHT NOW.
IT'S MY FIRST NIGHT AS KITCHEN MANAGER.
AND IT IS GONNA BE RIGHT. I'M GONNA DO IT RIGHT.
I'M-A TRY TO. I HOPE WE ALL WORK TOGETHER.
UM, I'M NERVOUS, BUT LET'S DO IT.
LET'S GET IT DONE.
I'M GLAD IT'S RODNEY. I'M PROUD OF HIM.
I HOPE HE DOES WELL.
THESE TWO ARE GOING WITH TWO SCALLOP APPS,
ONE TUNA APP, SCALLOP APP AND AN ÉTOUFFÉE.
WHEN YOU OPEN A NEW RESTAURANT,
IT TAKES UP TO FOUR TO SIX WEEKS TO TRAIN THE COOKS.
WE ARE PUTTING THESE COOKS THROUGH THIS IN TWO DAYS.
IT'S GOOD, ISN'T IT? YEAH.
SO FAR, THE FOOD IS ABSOLUTELY WONDERFUL.
BIG DIFFERENCE FROM YESTERDAY.
I ORDERED THE FRIED TILAPIA.
IT'S ABSOLUTELY DELICIOUS. IT'S VERY CRUNCHY.
I HAD THE OYSTER BISQUE, WHICH WAS REALLY GOOD.
NOT TOO HEAVY.
WE'VE BEEN WAITING FOR SOMETHING LIKE THIS
FOR A LONG TIME.
IT'S GOOD.
I LIKE IT A LOT.
IT WAS REALLY GOOD.
I ORDERED THE BARBECUE PORK SLIDERS.
VERY FLAVORFUL.
AND I CAN'T WAIT TO BRING MY HUSBAND
AND OUR FOUR CHILDREN BACK TO THIS RESTAURANT.
I LIVE IN THE AREA HERE,
AND I WILL DEFINITELY BRING MY FAMILY BACK,
AND WE WILL COME AND ENJOY THE FOOD.
EVERYBODY'S CLEANING THEIR PLATES.
I'M HAPPY. ARE Y'ALL HAPPY?
I'M HAPPY.
WE'RE HAPPY.
VERY HAPPY. VERY PROUD OF YOU.
JULIE'S FINALLY SHOWING INITIATIVE,
AND SEEMS TO BE ENJOYING HER WORK AT LONGBRANCH.
(laughs) YES, MA'AM!
THE FOOD WAS COMING BACK IN DROVES WHEN I ARRIVED.
THERE WAS A TABLE FULL OF RETURNED FOOD.
NOW WE'VE GOT EMPTY PLATES THAT ARE COMING IN THE DOOR.
AND WHEN YOU SEE THAT,
THAT'S HAPPY GUESTS.
HAPPY STAFF BECAUSE THEY'RE MAKING MONEY.
A KITCHEN THAT WORKS IN UNISON.
AND YOU KNOW WHAT? ALLS THEY HAVE TO DO
IS CONTINUE TO WORK TOGETHER TO ACHIEVE EXCELLENCE,
AND THEY WILL MAKE IT.
I THINK EVERYTHING'S GOING GOOD.
I THINK EVERYBODY SEEMS TO BE HAPPY.
IT'S A GREAT FEELING. AND I SAW MY MAMA SMILE.
AND IT MADE ME VERY HAPPY.
IT'S BROUGHT US ALL CLOSER TOGETHER,
THE WHOLE EXPERIENCE. I'M SO THANKFUL FOR THAT.
(laughs)
I'M VERY PROUD RIGHT NOW TO CALL LONGBRANCH MINE.
IT'S BEAUTIFUL.
AND I AM SO PROUD OF ALL THE HARD WORK
EACH AND EVERY PERSON PUT INTO THIS PLACE.
MY TEAM PULLED TOGETHER. THEY'RE TOGETHER.
AND THAT'S GOOD.
WE'VE GIVEN THIS RESTAURANT A FRESH NEW LOOK.
WE'VE GIVEN THIS STAFF A FRESH NEW START.
AND AS LONG AS LISA THINKS WITH HER HEAD,
AND HER FAMILY SUPPORTS HER WITH ALL THEIR HEART,
THERE IS NO REASON THAT LONGBRANCH
CAN'T BE AROUND FOR A LONG, LONG TIME.
Closed Captions provided by Scripps Networks, LLC.
Captioned by Closed Captioning Services, Inc.