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Hi There! This is Shep Hyken, customer service and experience expert and today's tool from
my latest book Amaze Every Customer Every Time is to tell your story. The stories that
are created between a business and its customers can drive the culture. Past customer service
stories can be a great training tool that creates best-practice examples for employees
to learn from. Your own above-and-beyond stories can demonstrate your core values and help
to drive the culture of your company. Make it your goal to create and share the next
"tribal narrative" that supports your company's customer-centric culture. So here are the
questions for you: Think of a time that you created an amazing customer service experience
for a customer. (This can be either an internal or external customer.) What happened? Well
I hope you enjoyed this short lesson. Please visit my website, which is www.hyken.com.
Thank you for tuning in. This is Shep Hyken reminding you to Always be Amazing!