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Home Sweet Home Sweet Thompson Creek. For the customer survey process is meant to measure
all aspects of our performance in terms of customer satisfaction so we are measuring
how are initial consultation goes with the customer, what their reaction is to that.
What their experience was like with the installation department or people who are scheduling the
work to be done and the value and the quality of the product. It is very important that
we get that feedback. Most of our customers do respond. With that information, we love
the positive feedback that we get and most of it is. I even value the negative more than
the positive though because that's really the feedback that helps us improve to find
out where we might have made a mistake or let a customer down. From that experience,
we internalize that, go back to the managers and the department where that happen and we
ask ourselves why it happened and why it won't happen again and if we can't answer both those
questions, then that was a valuable lesson. People spend a lot of money investing in their
home and in their windows and in their replacement projects and when they do that, they don't
want to spend anymore later on so we ask them to do that one time and we are going to stand
behind our product for as long as its in their home.