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"Most of my complaints in relation to housing are around anti-social behaviour, and the
length of time it takes, whether its a local authority or a landlord, to evict"
"We have heard a lot about that today" "So, so I think,changing the system and making it easier,
but at the same time not allowing either local authorities or private landlords to penalise someone"
"Are you saying, that you think the balance is too much towards the rights of tenants, and away from responsibilities?"
"I think probably on balance it is"