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We actually have the best airport for transfers. In the world.
My name is Jukka Glader and I am the Head of Helsinki Hub Control Center.
Geography is our friend, really. We are the only airline that can fly from Asia to Europe and back in 24 hours.
That guarantees the perfect schedule and connections to our customers.
We at the Finnair Hub Control Center make sure that all Finnair flights are punctual,
on time and with all luggage and passengers on board.
Our job starts early in the morning Finnish time, when 10 to 12 Finnair planes take off at different Asian destinations.
When the whole fleet, 10 to 12 planes, is airborne they will contact our Network Control Center
to give an estimate of arrival to Helsinki.
We add in factors such as weather, traffic situation and we look where the passengers are going.
Then we modify the plan for transfers and turnaround here in Helsinki.
One important part of what we do is to share information with other people at the airport.
We have very good cooperation between stakeholders, border control and Finavia, the airport operator.
That way we can have enough people in right places - at right times.
If you think about afternoon rush-hour when all the Asian flights arrive in just one and a half hours, so it's like an ant nest.
We will communicate with the planes whether to speed up or slow down.
Benefit of this is 10 minutes between each arriving flight which guarantees baggage and passanger flow in the hub.
If passengers' transfer is at risk, we contact the tower and try to get a better arrival gate --
-- one that is closer to the next flight's gate. To get a faster transfer for the passengers and baggage.
One thing that we are very proud of is our snow how. As an airline, we were born on ice.
Running winter operations is what we are good at. And we never close our airport.
Even when the weather is really bad, Helsinki stays always open.
We are really happy that Helsinki is our main hub. We get passengers through every day with transfer times of 35 minutes.
Also our transfer success rate is very high.
That is something we are very proud of.
I want to make sure that our passenger has a piece of mind.
They know everything is easy and smooth here. Everything works.
They will make it to wherever it might be.