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The create user function is found under the Administrative Services signpost.
The first part of the process is the same as when you create a new account. Enter the name of the
user. Both fields are mandatory. You only need to enter one forename.
This screen will be displayed when an account with the same name already exists. If the
person who requires the additional role is listed as having a Business Unit Administrator
or responsible Person role, select the radio button against their name and select next.
In this example, the person listed is an Authorised user, so select 'create new user'. The process
is now the same as when you create a user for the first time.
From the drop down menu, select the title of the user, and their name. Please make sure
you spell the users name correctly as this will be carried forward throughout the process.
If there's more than one person in your business unit with the same name, then enter the middle
name initial of the user. If they don't have a middle name, you can choose any letter instead,
so you can distinguish between them. The initial will then form part of the user's ID. After
this, you can associate the user with a group within your business unit by selecting the
appropriate radio button. If the group you wish to associate the user with isn't listed,
you can create a new group by selecting the appropriate link.
Specify the address details which we'll use to contact the user about their portal account.
This address isn't linked to the despatch address for applications that will be delivered
by post. If you want to use the address of your business unit, select that radio button.
Otherwise, enter an alternative address by selecting 'other' and then completing the
details. If in the earlier screens you associated the user with a group, then the group address
will apply unless you change it. The users telephone details will be inserted
automatically if you have chosen a specific business unit address. The telephone and fax
numbers can be easily changed if necessary be selecting 'other'.
The email address section of this screen shows the address for the business unit. If the
user is using their own email address instead, change it in the 'other' field.
The contact method section is the way Land Registry will contact the user. Select the
appropriate radio button. Then specify the user role from the drop down menu, which determines
the services the person can use. Only one role per account can be selected. You also
need to allocate a VDD account so the user can pay the appropriate Land Registry fees.
Each VDD account has a despatch address associated with it, which determines where completed
applications requiring postal delivery will be issued. As already mentioned, the despatch
address isn't connected to the address details of the user as these are contact details.
The VDD accounts are listed. The default business unit account number will be displayed in the
field, so if the users going to have a different default account, select it from the drop down
menu. You can choose as many other VDD account numbers that are listed, as you wish.
The last section is where the system asks how you want to notify the user of their account
details. The default is set to email the user using the address entered earlier. You can
also choose to view the information on your own screen, in which case it's your responsibility
to record this information and pass it to the user. Once you're happy, click save.
The confirmation details screen confirms that the account has been created successfully.
The user will be sent a temporary password that is case sensitive. A new password must
be created by the user during their first login.
That's the end of the process of creating a new user account.
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