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>> Narrator: Rapid Response.
>> Narrator: Westec’s Rapid Response Service uses two-way audio along with video surveillance
to assist in emergencies or routine on-site conflicts.
>> Andy Salcedo, Kent Oil: We’ve had a number of occasions where an employee thought that
a customer might be shoplifting and they would push the button, Westec would call down and
say this is Westec Security, monitoring, and that customer quickly left the store.
>> Narrator: When an alarm is triggered, or suspicious activity is discovered while conducting
a remote tour, Intervention Specialists at the Command Center respond and talk directly
to the location notifying them that they are being monitored, and if necessary, that the
authorities have been notified.
>> Westec Intervention Specialist: I am speaking directly to the man in the gray shirt in the
dining room arguing with customers. Your business is finished here. You need to remove yourself
from White Castle immediately. If you fail to follow these instructions I will dispatch
the police and they will escort you to jail where you will spend the rest of your night.
This is not only your first but this is your final warning. Remove yourself from the property
now.
>> Narrator: With this unique service, Westec resolves 98% of the requests without police
involvement. When an alarm is activated through the push of a wireless pendant, panic button,
contact break or motion detector, the location gets an immediate response. Specialists are
able to talk directly with the suspects at the location.
>> Westec Intervention Specialist: This is Westec InterActive monitoring and recording
all activity at this location using live audio and video surveillance. All persons and activities
in and around this location are being monitored and recorded. Anybody inside this Helzberg
Diamond location needs to identify themselves immediately. The police have been dispatched,
I repeat, the police have been dispatched. I’ve got a burg!
>> Westec Supervisor: What’s going on?
>> Westec Intervention Specialist: People inside the location.
>> Westec Supervisor: Get police dispatched immediately.
>> Westec Intervention Specialist: Yes, ma’am, this is Laurie with Westec InterActive Security
calling on behalf of our client Helzberg Diamond at 3286 G New Germany Trebein Road. We have
a burg in progress. Yes, ma’am, there are 2 individuals inside the location.
>> Westec Intervention Specialist: Thank you. burglar
>> Westec Supervisor: Start retrieving your images when you get a chance.
>> Westec Intervention Specialist: Yes ma’am, this is Laurie with Westec InterActive. Are
you still currently the office manager at Helzberg 603? Yes ma’am the reason we’re
calling you tonight, we have a burglary in progress at the location, we do have police
en route.
>> Westec Intervention Specialist: And, I’m sorry ma’am, what will you be driving? Okay,
a white Pontiac Bonneville? We will let PD know. And you’re approximately how far away?
>> Westec Intervention Specialist: Thank you, we will let PD know.
>> Rich Mellor, Helzberg: So the Westec equipment and the quality of the video that was produced
off of the Westec system gave the police extremely good visual recognition on those suspects
and that paid the dividend for me in the end that it was well-worth the investment to put
the equipment in.
>> Mike Simmons, El Pollo Loco: We get a lot of positive comments from our general managers
that they like the idea that at the push of a button they’re in contact with someone
who can potentially save their life.
>> Narrator: Westec, Intelligent Surveillance.