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(narrator) TONIGHT ON "MYSTERY DINERS"...
JOHNNY PERSICO, OWNER OF PINA PIZZA HOUSE
IN DOWNEY, CALIFORNIA,
BELIEVES HIS WAITER JED IS THE REASON
HIS RESTAURANT IS RUNNING OUT OF DOUGH.
I JUST REALLY LIKE HIM,
BUT I DON'T WANT TO SUSPECT HIM, BUT I DO SUSPECT HIM.
IS JED JUST A CARELESS COLLEGE STUDENT...
PUT THE PHONE DOWN! WHAT THE HELL'S WRONG WITH THIS GUY?!
...OR A CORRUPT EMPLOYEE?
SO NOW THEY'RE HAULING OFF A KEG OUT OF YOUR COOLER.
THE MYSTERY DINERS WILL HAVE TO GO BACK TO SCHOOL
IN ORDER TO FIND OUT WHAT'S REALLY GOING ON.
THANKS VERY MUCH.
THIS IS A RESTAURANT OWNER'S NIGHTMARE RIGHT HERE.
OWNING A RESTAURANT ISN'T EASY.
YOU CAN HAVE GREAT FOOD, ATMOSPHERE, AND CUSTOMERS,
BUT RECKLESS EMPLOYEES...
YOU'RE NOT WELCOME HERE ANYMORE.
...CAN RUIN EVERYTHING.
THAT'S WHERE THE MYSTERY DINERS COME IN.
CHARLES STILES HAS HELPED THOUSANDS OF RESTAURANTS
FIND THEIR PROBLEMS AND REMOVE THEM.
WITH THE HELP OF HIS UNDERCOVER OPERATIVES...
I'M CHRIS. I'M THE NEW SUPPLY GUY.
...HE SHOWS RESTAURANT OWNERS
WHAT REALLY HAPPENS WHEN THEY'RE NOT AROUND.
(man) YOU WERE STEALING FROM ME.
I DON'T KNOW.
THIS IS MY HOME! THIS IS MY BUSINESS!
THAT FOOD IS MY LIFE!
-- Captions by VITAC --
Closed Captions provided by Scripps Networks, LLC.
I'M JOHNNY PERSICO,
AND I OWN PINA PIZZA HOUSE IN DOWNEY, CALIFORNIA.
SOMEBODY COMES IN TO PINA PIZZA,
YOU'RE GONNA GET A FANTASTIC ITALIAN MEAL GUARANTEED.
WE MAKE EVERYTHING FRESH AND TO ORDER.
WE MAKE ALL OUR OWN MEATBALLS, WE MAKE ALL OUR OWN SAUSAGES,
WE MAKE OUR OWN PIZZA DOUGH THREE TIMES A DAY.
THAT'S JUST THE QUALITY OF FOOD
THAT WE WANT TO GIVE TO OUR CUSTOMERS.
WE TRY TO CREATE A FAMILY ENVIRONMENT AT PINA PIZZA
WITH ALL OUR EMPLOYEES.
I TRY TO MAKE THEIR WORK EXPERIENCE HERE AT PINA PIZZA
A FUN ENVIRONMENT BECAUSE IF THEY'RE HAPPY,
THAT MEANS THAT THEY'RE GONNA BE HAPPY TO MY CUSTOMERS.
MISTAKES ALWAYS HAPPEN, BUT LATELY,
IT SEEMED TO BE MORE AND MORE AND MORE MISTAKES ARE HAPPENING.
OUR BEER SALES WERE NOT MATCHING OUR BEER VOLUME,
AND I'VE BEEN NOTICING A LOT OF VOIDS ON INDIVIDUAL TICKETS.
I HAVE A LOT OF COLLEGE KIDS WORKING FOR ME,
AND ANY ONE OF THEM CAN MAKE THESE MISTAKES,
BUT THERE'S ONE WAITER IN PARTICULAR THAT I SUSPECT,
AND HIS NAME IS JED.
AND THAT'S JUST STRICTLY A GUT FEELING ABOUT THAT.
JED'S A GOOD KID.
HE'S VERY FRIENDLY WITH THE EMPLOYEES.
HE'S EXCELLENT WITH THE CUSTOMERS.
BUT I'M JUST SUSPICIOUS OF HIS ACTIVITIES
BECAUSE ALL THE MISTAKES SEEM TO BE HAPPENING WHEN HE'S WORKING.
I HOPE IT'S NOT JED SCREWING UP
BECAUSE I JUST DON'T WANT TO BE IN THAT POSITION
OF BEING A BOSS WITH HIM AND THEN HAVE TO LET HIM GO.
HI, JOHNNY.
(Johnny) HI. WELCOME TO PINA PIZZA.
GOOD, HOW ARE YOU?
CHARLES STILES. "MYSTERY DINERS."
CHARLES, NICE TO MEET YOU. I'M JOHNNY.
THIS IS GRANT. HE'S ONE OF OUR MYSTERY DINERS.
GRANT, NICE TO MEET YOU.
COME ON AROUND, YOU GUYS.
THANK YOU VERY MUCH, YEAH.
WELL, JOHNNY, TELL ME A LITTLE BIT ABOUT YOUR RESTAURANT.
WELL, MY MOM AND DAD STARTED PINA AND PAPA JOHN IN 1959,
AND IT IS A FAMILY-RUN OPERATION.
WELL, TELL ME A LITTLE BIT ABOUT SOME OF THE ISSUES.
I KNOW YOU CALLED US
AND YOU'VE GOT SOME PROBLEMS YOU WERE CONCERNED WITH.
YEAH, I CAN'T PINPOINT IT.
I CAN'T PUT MY FINGER ON IT.
THERE'S SOME TICKETS THAT ARE VOIDED WITH PIZZAS ON THEM,
AND I DON'T SEE THE PIZZAS.
USUALLY WHEN A PIZZA'S MADE WRONG OR SOMETHING,
IT ENDS UP IN THE REFRIGERATOR.
AND MY BEER PROFIT HAS GONE DOWN BY $200, $300 A MONTH,
WHICH, A COUPLE BEERS HERE, A COUPLE PIZZAS THERE --
DOESN'T SEEM LIKE A LOT,
BUT FOR A SMALL MOM-AND-POP OPERATION LIKE OURS,
IT ADDS UP OVER THE YEAR,
AND IT COULD BE DEVASTATING TO US.
YEAH.
SO IS THERE ANYBODY IN PARTICULAR
THAT YOU'RE CONCERNED ABOUT?
I DO HAVE A LOT OF COLLEGE GUYS HERE WORKING,
AND COLLEGE KIDS AREN'T GONNA TAKE
A PART-TIME JOB VERY SERIOUS, AND IT COULD BE ANY ONE OF THEM,
BUT MY MAIN SUSPECT IS JED.
WHEN HIS SHIFT'S ON, I NOTICE I COME IN IN THE MORNING,
THERE'S, YOU KNOW, EMPTY BEER BOTTLES IN THE WALK-IN.
THE KITCHEN'S TELLING ME, "OH, HE MAKES MISTAKES."
I JUST REALLY LIKE HIM,
BUT I DON'T WANT TO SUSPECT HIM, BUT I DO SUSPECT HIM.
WHAT KIND OF RELATIONSHIP DO YOU HAVE WITH YOUR EMPLOYEES?
WELL, I WANT TO THINK I'M A GREAT EMPLOYER
BECAUSE THE RELATIONSHIP I WANT TO HAVE WITH MY EMPLOYEES
IS LIKE A FAMILY.
AND I WANT TO THINK THAT THEY'RE GONNA TREAT ME LIKE FAMILY,
'CAUSE I WANT TO TREAT THEM LIKE FAMILY.
AND THAT'S ONE OF THE ISSUES
IS WHEN YOU GET TOO CLOSE TO THE EMPLOYEES
AND NOW YOU'RE ON THE SAME LEVEL,
THEY START TREATING YOU ON THE SAME LEVEL.
YOU KNOW, NOW YOU'RE THEIR BUDDY INSTEAD OF THEIR BOSS.
FOR THIS STING,
"MYSTERY DINERS" WILL BE FOCUSING ON JED,
A COLLEGE STUDENT WHO WORKS AS A PART-TIME WAITER.
WE'LL WIRE UP YOUR ENTIRE RESTAURANT
SO WE CAN SEE EVERY AREA --
WHETHER IT BE YOUR DINING ROOM, THE BACK OF YOUR KITCHEN,
AND OBVIOUSLY WHEREVER YOUR BEER TAP IS.
SINCE GRANT'S SO YOUNG-LOOKING,
I'LL HAVE HIM COME IN AS A NEW EMPLOYEE, A NEW HIRE.
I'LL COME IN A COUPLE DAYS EARLY.
I'LL INFILTRATE YOUR STAFF.
I'LL BE THE EYES AND EARS THAT YOU CAN'T BE.
PERFECT.
I MEAN, I ONLY HAVE SO MANY HOURS IN THE DAY
THAT I CAN WORK.
YOU DON'T NEED TO BE BABYSITTING.
NO, I DON'T HAVE TIME TO BABYSIT.
TO CARRY OUT THE STING,
CAMERAS HAVE BEEN HIDDEN AT KEY LOCATIONS THROUGHOUT PINA.
CAMERAS ONE AND TWO HAVE BEEN SET UP IN THE MAIN DINING ROOM
TO GIVE AN OVERALL PERSPECTIVE
OF THE RESTAURANT AND ITS CUSTOMERS.
CAMERAS THREE AND FOUR
HAVE BEEN SET UP IN THE KITCHEN.
CAMERA FIVE HAS BEEN SET UP BY THE FRONT ENTRANCE.
AND CAMERA SIX HAS BEEN SET UP IN THE PARKING LOT
TO TRACK ANY ACTION OUTSIDE.
IN ADDITION TO GRANT,
WHO WILL BE GOING UNDERCOVER AS A BUSBOY IN TRAINING,
MYSTERY DINER JILL WILL POSE AS A FLIRTATIOUS SORORITY GIRL.
WELL, JOHNNY, WELCOME TO YOUR CONTROL ROOM.
AS YOU CAN SEE,
WE'VE GOT EVERYTHING SET UP HERE, AS WE TALKED ABOUT.
YOU KNOW, THIS IS FANTASTIC.
THIS IS JUST WHAT I NEEDED.
ALL RIGHT, WELL, YOU KNOW WHAT?
LET'S GET STARTED ON THE STING.
OKAY. GREAT.
SO THAT'S JED, I TAKE IT.
YEAH.
SEE HOW WELL HE DOES TAKING THEM TO THE TABLE.
HE SEEMS POLITE. I MEAN, HE'S PROFESSIONAL.
YEAH, EVERYBODY LIKES HIM.
HE SEEMS TO GET GOOD COMMENTS.
MY CUSTOMERS TALK ABOUT HIM.
WELL, AS YOU KNOW, JOHNNY,
ONE OF THE THINGS THAT WE TALKED ABOUT WAS BRINGING GRANT IN.
OBVIOUSLY, YOU KNOW, GRANT IS IN HERE WORKING NOW.
FOR THIS STING, I'LL BE GOING UNDERCOVER AS A BUSBOY.
BY STARTING A FEW DAYS EARLY, I CAN GET A FEEL FOR THE PLACE,
OBSERVE JED AND THE REST OF THE STAFF.
(Grant) HEY, YO.
IT'S PRETTY GOOD.
I'M EXCITED TO HAVE SOME MONEY IN MY POCKETS NOW.
JOHNNY SEEMS PRETTY TIGHT.
HE JUST SAID YOU'RE A PRETTY COOL BOSS.
WELL, I AM.
I LIKE TO BE A COOL BOSS.
IT'S ONE THING TO BE SEEN AS A COOL BOSS,
BUT IT'S ANOTHER THING TO RESPECT YOUR POLICIES.
HEY, GRANT, ASK JED ABOUT EATING ON THE JOB.
DANG, MAN, I'M REALLY HUNGRY.
CAN I JUST, LIKE, GRAB SOME PIZZA
IN BETWEEN TABLES AND STUFF?
REALLY?
THAT'S DISGUSTING.
NOT COOL WITH ME.
NO WAY.
YOU KNOW, HE REALLY SHOULD KNOW BETTER.
(Johnny) EVERYONE THAT WORKS AT PINA PIZZA
GETS BREAKS AT CERTAIN TIMES
AND THEIR MEALS AT A DISCOUNTED RATE,
AND JED KNOWS THIS.
APPARENTLY, WHATEVER YOU DON'T SEE IS OKAY.
NO.
LOOKS LIKE WE GOT SOME GUYS COMING IN.
YEAH, ANY'S FINE.
JED, YOU'RE AN IDIOT!
I'M GONNA LOSE MY LIQUOR LICENSE.
JOHNNY PERSICO,
OWNER OF PINA PIZZA HOUSE IN DOWNEY, CALIFORNIA,
IS CONCERNED THAT HIS COLLEGE WAITER JED
IS THE REASON WHY HE'S LOSING
HUNDREDS OF DOLLARS A MONTH IN FOOD AND ALCOHOL.
I DON'T WANT TO SUSPECT HIM, BUT I DO SUSPECT HIM.
CHARLES HAS SET UP A CONTROL ROOM NEXT TO PINA,
WHERE JOHNNY CAN WATCH WHAT HAPPENS IN HIS RESTAURANT
WITH OUR HIDDEN CAMERAS.
THIS IS FANTASTIC. THIS IS JUST WHAT I NEEDED.
MYSTERY DINER GRANT STARTED WORK SEVERAL DAYS EARLIER
AS A BUSBOY IN TRAINING.
AND JILL WILL GO UNDERCOVER AS A SORORITY GIRL.
AND AFTER STARTING THE STING,
JOHNNY SEES HOW JED
TAKES ADVANTAGE OF HIS KINDNESS.
APPARENTLY, WHATEVER YOU DON'T SEE IS OKAY.
NO.
DUDE, COOL.
THANKS, MAN.
JED IS NOT SETTING A GOOD EXAMPLE FOR GRANT.
AND WHAT KIND OF EXAMPLE IS HE REALLY SETTING
FOR ALL OF THE OTHER EMPLOYEES?
IT LOOKS LIKE GRANT'S DOING SOME WORK.
HE'S OUT THERE CLEANING TABLES.
IT LOOKS LIKE YOUR KITCHEN STAFF'S BUSY.
THEY'RE GETTING THEIR WORK DONE.
(Johnny) EVERYBODY'S WORKING.
WHY ISN'T JED WORKING?
DO YOU ALLOW CELLPHONES?
NO.
IT'S ACTUALLY SUPPOSED TO BE IN HIS LOCKER LOCKED AWAY.
YOU KNOW, JED SHOULD NOT BE TEXTING ON HIS CELLPHONE
WHILE EVERYONE ELSE IS BUSTING THEIR HUMP.
I'M GONNA HAVE A SERIOUS TALK WITH THIS GUY.
(cellphone ringing)
PUT THE PHONE DOWN!
WHAT THE HELL'S WRONG WITH THIS GUY?!
ARE YOU SERIOUS?
THAT'S NOT ONLY RUDE,
BUT IT ALSO SHOWS A COMPLETE LACK OF CUSTOMER SERVICE.
IF THAT'S THE FIRST TIME THEY'VE BEEN HERE
AND THAT'S THEIR FIRST EXPERIENCE,
THEY'LL JUST VOTE WITH THEIR ATTENDANCE AND NEVER COME BACK.
AND WE'RE BUSTING OUR HUMP
TRYING TO KEEP EVERY CUSTOMER WE CAN.
THERE'S SO MUCH COMPETITION IN TOWN, IT'S RIDICULOUS.
SO, WHERE'S JED GOING?
I MEAN, WHAT'S BACK THERE IN THE BACK ROOM OVER THERE?
THAT'S OUR BEER AND WINE TAPPERS.
HE'S POURING BEER.
YOUR CUSTOMERS ORDERED SODA.
YOU KNOW, THAT'S NO BIG DEAL.
WAITERS HELP EACH OTHER OUT WITH DRINK ORDERS ALL THE TIME.
HE JUST WALKED INTO THE COOLER WITH A BEER?
I GUESS IT'S MILLER TIME.
HE DRANK EVERY BIT OF IT.
IT BREAKS MY HEART WHEN YOU ACTUALLY SEE IT HAPPENING --
GOING INTO THE WALK-IN AND COMING OUT 10 SECONDS LATER
AND IT'S EMPTY.
I KNOW HE DIDN'T DUMP IT ON THE GROUND.
WELL, WE KNOW EXACTLY WHAT HE DID.
UNFORTUNATELY, WE DIDN'T HAVE A CAMERA IN THE FREEZER,
AND WE NEED VIDEO EVIDENCE.
DO WE NEED TO WATCH A LITTLE BIT MORE?
'CAUSE YOU NEED TO HAVE ENOUGH EVIDENCE TO MAKE SOME DECISIONS.
I MEAN, IT'S VERY IRRITATING TO WATCH SOMETHING LIKE THIS.
LOOKS LIKE HE'S BRINGING THAT TABLE THEIR ORDER.
GOT BOTH THEIR PIZZAS AND THEIR SIDE DISHES.
I HAD THE SUB.
THEY SAID THE ORDER'S WRONG?
WHEN JED SCREWED UP THAT PIZZA ORDER,
HE DIDN'T EVEN SEEM LIKE HE CARED AT ALL.
HIS ATTITUDE WAS VERY FLIPPANT, LIKE IT WASN'T EVEN A BIG DEAL.
HE SCREWED UP BECAUSE HE'S ON THE PHONE WITH HIS FRIENDS.
I WOULDN'T DOUBT IT AT ALL.
AND NOW THEY'VE GOT TO WAIT LONGER.
THAT'S TWO PIZZAS THAT ARE WRONG.
15 BUCKS A POP.
I'M SCRATCHING FOR EVERY PENNY I CAN NOWADAYS.
AND EVEN WORSE,
HE'S CHASING AWAY YOUR CUSTOMERS WITH TERRIBLE SERVICE.
SURE.
HE'S FIXING HIS MISTAKE,
BUT HE DIDN'T RING THOSE TWO NEW PIZZAS IN TO THE COMPUTER.
YOU KNOW, THAT COULD BE THE REASON WHY I'M LOSING MONEY.
WELL, NEXT WE'RE GONNA HAVE JILL COME IN.
SHE'S ONE OF OUR UNDERCOVER MYSTERY DINERS.
SHE'S GONNA BE UNDERAGE,
AND WE'RE GONNA HAVE HER ORDER A BEER.
IF YOU LOOK UNDER 30, ASK FOR AN I.D.
OKAY, JILL, COME ON IN.
(Jill) I'LL BE POSING AS A SORORITY GIRL.
MY GOAL IS TO FLIRT WITH JED AND BE CUTE
AND HOPEFULLY GET HIM TO PROVIDE SERVICES FOR ME
THAT HE SHOULDN'T BE PROVIDING.
WE'RE COMING FROM SCHOOL.
CAL STATE.
YEAH, WHERE DO YOU GO?
NICE! YEAH.
I'LL HAVE A BEER.
OKAY, HE DID ASK FOR I.D.s. THAT'S GOOD.
RIGHT.
UM, ACTUALLY, I DON'T HAVE MINE.
IN CALIFORNIA, IT IS AGAINST THE LAW
TO SERVE SOMEONE ALCOHOL WITHOUT AN I.D.
SO JED SHOULD REFUSE TO SELL ME BEER WITHOUT ANY QUESTION.
21.
JILL, HESITATE A LITTLE BIT WHEN YOU TELL HIM YOUR BIRTHDAY.
(laughs)
JUNE 10th, UM, OF '91.
YEAH.
YEAH.
(Johnny) I DON'T CARE ABOUT THE DATE.
SHE HAS TO HAVE A DRIVER'S LICENSE AND SHOW HIM.
HE'D BETTER NOT SERVE HER THAT BEER.
YEAH, ANY'S FINE.
ALL RIGHT. THANKS.
THIS IS UNBELIEVABLE.
JED, YOU'RE AN IDIOT.
I'M GONNA LOSE MY LIQUOR LICENSE.
AND NOW THEY'RE HAULING OFF A KEG OUT OF YOUR COOLER.
CHARLES, I CAN'T TAKE THIS NO MORE.
I GOT TO STOP THESE GUYS.
HEY!
HEY. NICE! THIS IS IT!
THIS ISN'T A FRICKING FRAT HOUSE.
IT'S A BUSINESS.
WITH THE HELP OF HIDDEN CAMERAS AND UNDERCOVER MYSTERY DINERS,
JOHNNY PERSICO, OWNER OF PINA PIZZA HOUSE,
HAS LEARNED THAT HIS WAITER JED
IS DISPLAYING QUESTIONABLE CUSTOMER SERVICE...
PUT THE PHONE DOWN! WHAT THE HELL'S WRONG WITH THIS GUY?!
...DRINKING ON THE JOB...
(Charles) HE JUST WALKED INTO THE COOLER WITH A BEER?
I GUESS IT'S MILLER TIME.
...AND SELLING BEER
TO UNDERAGE CUSTOMERS.
YEAH. ANY'S FINE.
ALL RIGHT. THANKS.
THIS IS UNBELIEVABLE.
YOU KNOW, WORKING IN A COLLEGE TOWN WITH COLLEGE KIDS,
YOU HAVE TO BE HYPER-SENSITIVE ABOUT CHECKING I.D.s.
JED CLEARLY KNEW SHE WAS UNDERAGE AND SERVED HER ANYWAYS.
THANK YOU.
OKAY. (laughs)
(Johnny) JED, YOU'RE AN IDIOT!
I'M GONNA LOSE MY LIQUOR LICENSE.
DON'T WORRY.
OUR MYSTERY DINERS ARE ALL OVER 21,
BUT YOU'RE RIGHT.
IF HE DID THIS TO SOMEONE WHO WAS UNDERAGE,
YOU'D BE IN TROUBLE.
(man) WHAT'S UP, DUDE?
ARE THESE REGULAR CUSTOMERS YOU RECOGNIZE?
NO.
I WONDER IF THAT'S THE GUYS HE WAS TALKING TO ON THE PHONE.
WHY IS HE POURING BEER IN STYROFOAM CUPS
INSTEAD OF A GLASS?
HE'S DISGUISING THE BEER.
HE'S DISGUISING IT IN STYROFOAM CUPS FOR HIS BUDDIES.
WHAT A BUNCH OF (bleep)
I TRY TO MAKE
A FAMILY-FUN ENVIRONMENT HERE FOR MY EMPLOYEES,
AND BY HIS ACTIONS, I'M SECOND-GUESSING MYSELF.
THOSE ARE THE TWO SAUSAGE PIZZAS HE SCREWED UP EARLIER TODAY.
AAH!
OHH.
I DON'T KNOW IF HE SCREWED UP THAT PIZZA ORDER ON PURPOSE,
BUT HIS FRIENDS BENEFIT FROM IT, AND IT PISSES ME OFF.
IT'S NOT JUST THE MONEY.
I TRUSTED JED, AND HE JUST STABBED ME IN THE BACK.
IS THAT THE SERVICE THEY SHOULD HAVE GOTTEN FROM THAT?
NO, THEY SHOULD GET A FREE DESSERT
AND A COUPON TO COME BACK FOR A FREE PIZZA NEXT TIME.
THAT'S THE WAY I WOULD HAVE HANDLED IT IF I WAS HERE.
WELL, WE KNOW THAT JED'S WILLING TO SERVE ALCOHOL
TO A CUTE GIRL THAT'S OBVIOUSLY UNDERAGE.
LET'S SEE IF WE CAN PUSH HIM A LITTLE BIT FURTHER.
JILL, TELL HIM YOU NEED BEER FOR YOUR SORORITY PARTY TONIGHT.
OUR SORORITY'S HAVING A PARTY.
YEAH.
WE ACTUALLY COULD KIND OF USE SOME BEER.
WHAT THE HELL?!
THIS IS UNBELIEVABLE.
THAT WORKS. THAT'S GREAT.
HE SAID HE'S GONNA CHARGE HER 50 BUCKS FOR THE KEG OF BEER.
MY QUESTION IS WHAT'S HE GONNA DO
WITH THE $50 THAT HE CHARGES HER?
I BET YOUR SWEET (bleep)
WE KNOW WHAT HE'S GONNA DO WITH IT.
CAN YOU TAKE $40?
YEAH, YEAH.
COOL.
ARE YOU (bleep) ME?!
YOU KNOW, I THOUGHT WE WERE JUST
LOSING A COUPLE OF BEERS HERE AND THERE,
BUT THIS IS REALLY BAD.
PEOPLE JUST CAN'T COME AND SAY, "I WANT TO BUY A KEG OF BEER."
HE SHOULD HAVE NEVER DONE THAT.
WELL, IT LOOKS LIKE HE RECRUITED HIS BUDDY TO HELP WITH THE KEG.
HE SHOULDN'T BE BACK THERE.
AND, LOOK, HE'S DOING IT IN FULL VIEW
OF YOUR OTHER EMPLOYEES.
JILL, HEAD OUT TO THE PARKING LOT.
Let's go. Let's go.
SO NOW THEY'RE HAULING OFF A KEG OUT OF YOUR COOLER.
CHARLES, I CAN'T TAKE THIS NO MORE.
I GOT TO STOP THESE GUYS.
YOU KNOW WHAT -- JUST GO GET HIM AND BRING HIM BACK HERE.
I CAN'T STAND THIS ANYMORE.
HEY!
HEY! NICE! THIS IS IT!
ANY TIME SOMEBODY WALKS OUT THE BACK DOOR WITH ***,
I'M IN TROUBLE.
THIS ISN'T A FRICKING FRAT HOUSE.
IT'S A BUSINESS.
THIS IS A RUNNING RESTAURANT.
HE IS DESTROYING MY BUSINESS.
JED! WHAT'S GOING ON?
WHY ARE YOU SELLING HER A KEG?!
THAT KEG HAS BEEN SITTING THERE FOR WEEKS.
EVERYTHING YOU'VE DONE IS A FIREABLE OFFENSE.
I'M SORRY.
AFTER CONDUCTING AN UNDERCOVER STING OPERATION
AT PINA PIZZA HOUSE IN DOWNEY, CALIFORNIA,
THE MYSTERY DINERS HAVE REVEALED
THAT COLLEGE WAITER JED IS DRINKING ON THE JOB...
(Charles) HE JUST WALKED INTO THE COOLER WITH A BEER?
...INTENTIONALLY SCREWING UP ORDERS
TO GIVE HIS FRIENDS FREE PIZZA,
AND SELLING KEGS OF BEER
TO WHO HE BELIEVES ARE UNDERAGE CUSTOMERS
AND KEEPING THE MONEY FOR HIMSELF.
CHARLES, I CAN'T TAKE THIS NO MORE.
I GOT TO STOP THESE GUYS.
YOU KNOW WHAT -- JUST GO GET HIM, AND BRING HIM BACK HERE.
I CAN'T STAND THIS ANYMORE.
ANY TIME SOMEBODY WALKS OUT THE BACK DOOR WITH ***,
I'M IN TROUBLE.
HEY!
HEY!
THIS ISN'T A FRICKING FRAT HOUSE!
IT'S A BUSINESS.
THIS IS A RUNNING RESTAURANT.
HE IS DESTROYING MY BUSINESS.
JED!
WHAT'S GOING ON?
COME ON.
RIGHT NOW. LET'S GO.
I'M PISSED! LET'S GO INSIDE.
(Jed) ALL RIGHT.
JED, COME ON BACK IN HERE.
COME ON OVER HERE.
WHAT'S GOING ON?
ARE WE SHOOTING A SHOW? THIS IS COOL.
YEAH, WE ARE SHOOTING A SHOW.
MY NAME'S CHARLES STILES.
I'M WITH A COMPANY CALLED MYSTERY DINERS.
(Jed) OKAY.
I'VE BEEN SITTING HERE WATCHING YOU FOR A FEW HOURS.
WHY?
YOUR OWNER, JOHNNY, CALLED MY COMPANY
'CAUSE HE'S CONCERNED ABOUT
SOME ISSUES TAKING PLACE IN HIS RESTAURANT.
HE'S BEEN HAVING SOME SHORTAGES ON FOOD AND ALCOHOL.
AND DO YOU RECOGNIZE THIS YOUNG LADY HERE -- JILL?
YEAH, YEAH.
IS SHE 21?
UH, YEAH, SHE SAID SHE WAS 21.
SO YOU SAW HER I.D.
SHE DIDN'T HAVE HER I.D. TODAY, BUT,
YOU KNOW, I'VE SEEN HER AROUND CAMPUS AND STUFF.
SHE'S DEFINITELY 21.
YOU'VE SEEN HER AROUND. SHE'S DEFINITELY 21.
YEAH, SHE'S 21.
YOU DON'T KNOW THAT.
YOU KNOW IF SOMEBODY LOOKS UNDER 30 YEARS OLD,
YOU HAVE TO SEE AN I.D.
I COULD LOSE MY LIQUOR LICENSE, AND I'LL BE DOWN $100,000.
ARE YOU GONNA PAY ME $100,000?!
JOHN, YOU KNOW THAT'S NOT WHAT I WANT, OBVIOUSLY.
WHY ARE YOU SELLING HER A KEG?!
WE DON'T SELL -- IS THAT ON THE MENU?!
(Charles) AND FOR $40?!
THAT KEG HAS BEEN SITTING THERE FOR WEEKS.
YOU WERE TOLD NOT TO USE YOUR CELLPHONE.
I SAW YOU HAD IT OUT TALKING.
YOU'RE RIGHT.
I SHOULDN'T HAVE BEEN ON MY CELLPHONE,
BUT I WAS ON THE PHONE
WITH CUSTOMERS WHO WERE ABOUT TO COME IN.
NO, YOU WERE ON THE PHONE WITH YOUR BUDDIES.
WHOSE CUSTOMERS -- YOUR FRAT BUDDIES?!
YEAH, AND THEY ARE REGULARS NOW BECAUSE OF ME --
BECAUSE THEY COME IN HERE --
THEN WHY THE HELL DID YOU SERVE THEM BEER IN A CUP?!
YOU GAVE AWAY FREE PIZZA TO YOUR BUDDIES,
YOU GAVE THEM FREE BEER
WITH NO INTENTION OF EVER CHARGING THEM.
JOHNNY WENT THROUGH A LOT OF EXPENSE TO SET THIS UP.
WHAT WE SAW TODAY WAS YOU NOT HAVING HIS BEST INTERESTS AT HEART.
EVERYTHING YOU'VE DONE IS A FIREABLE OFFENSE.
EVERYTHING.
I'M SORRY, OKAY?
I DON'T WANT TO WORK SOMEWHERE ELSE.
I WANT TO KEEP WORKING HERE.
I CAN'T TRUST YOU AS A WAITER.
IT'S TOO EASY FOR YOU TO GIVE AWAY STUFF.
I SAW THAT TONIGHT.
GET THE HELL OUT OF HERE.
I JUST FEEL SO STUPID AND SO SORRY FOR HOW I ACTED TODAY.
I KNOW BETTER THAN THAT.
I'M NOT A BAD PERSON.
I'M NOT TRYING TO HURT JOHNNY OR THE RESTAURANT.
AND IF I COULD DO IT AGAIN,
WOULD I HAVE DONE IT DIFFERENTLY?
YES, OF COURSE.
(Johnny) I LIKE TO GIVE PEOPLE SECOND CHANCES
'CAUSE I UNDERSTAND EVERYBODY MAKES A MISTAKE.
BUT WHEN YOU'RE THAT BRAZENLY STUPID,
I HAVE NO CHOICE.
WELL, JOHNNY, THANKS FOR CALLING US.
CHARLES, THANK YOU VERY MUCH.
IT WAS SO EMBARRASSING TO BE TAKEN ADVANTAGE BY HIM.
MAYBE I NEED TO BE MORE OF A BOSS AND LESS OF A FRIEND.
SINCE BEING FIRED, JED AND HIS FRIENDS HAVEN'T RETURNED.
WITH ALL OF HIS FOOD AND ALCOHOL ACCOUNTED FOR,
JOHNNY IS NO LONGER LOSING MONEY,
AND BUSINESS IS BACK UP AT PINA PIZZA HOUSE.