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Hi, I’m Sue Ludwig, President and Founder of NANT. Thanks for joining me yesterday if
you already listened to training number one where we talked about how your credibility
is really mostly about perception and one thing that you can do to change that. Today
I wanted to talk to you about something related but a little bit different.
So most of you know that I obviously run NANT as my primary job at this point but what you
may not know is that I do still work in the NICU. I work in the same hospital where I’ve
been for 21 years. And the reason I do that is one, because I obviously love that work
and also because I want NANT to stay relevant to what your life is like every single day.
And so I don’t want to lose touch with what everyday life in the NICU is about. And the
last time I worked, I saw these new staffs that were being oriented to the NICU and it
kind of took me back to a time when I was a new therapist and maybe in the first months,
it could have even been in the first years that I was in the NICU.
But have you ever just been called in rounds by the attending or by the neonatologist to
answer a question and really be put on the spot and not know exactly what to say in response?
Well, this moment was just like that. A nurse kind of pulled me aside and said, hey Sue
the attending wants you to attend rounds for baby Jones today because he has some questions
for you about what to do next.
I sort of froze, my stomach flip-flopped, I was nervous and I was thinking what could
I possibly add to this conversation that the neonatologist doesn’t already know or the
team doesn’t know. I was thinking of all 20 or something patients I had and how was
I supposed to prepare for this little endeavor.
And what happened was that like so many of you, I don’t even remember the question
that he asked me but like so many of you instead of just answering clearly, I rambled. Like
so many times where it was like well, yesterday and maybe and this happened and I’m not
sure because then this happened. You can imagine, right? You’ve been there?
And so I started to see the neonatologist sort of glaze over after about 20 seconds
of my rambling, and rightfully so. And I learned something really important in that moment.
What it was, was that how I present myself in rounds is one important way I’m either
building my credibility every day or losing credibility every day.
So I don’t want you to think of just being in rounds as a passing moment because really
those opportunities to show up happen all day every day but especially in rounds where
there’s a whole team of people surrounding you who are waiting for your input. So when
a neonatologist or an NNP or another staff member asks for your input in rounds, they
are not just asking for an answer. They are asking for your expertise, they are
asking for your unique contribution to that situation and they are asking you to be a
team member, to be all in. When we are unclear in how we show up, instead of being all in,
I care, I’m a team member, I’m here, I know what I’m talking about or I’ll find
out, it seems like we are not quite invested which is probably the worst mistake of all.
So make it a point to have researched the most frequently asked questions that are asked
for you in rounds and then create concise answers to those questions, including the
evidence or the lack of evidence if that is the case. And then practice what you might
say. I mean that might sound ridiculous but if you just practice your responses to the
main questions that you are asked. Whether it’s feeding babies on high flow
nasal cannula or what to do about brachial plexis and anything that might come up. You
know what your answer is probably going to be because you’ll present it better if you
say it out loud to anyone before or even to yourself. The great thing is that the NANT
Conference, you are not only going to deepen your skill set and have that evidence to back
up many of these questions that you are asked.
There’s a whole talk in the NANT Conference just about kind of hot topics that we are
asked about and they provide you the evidence for them which is fantastic. So you are not
only surrounded by all that information to improve your skill but you are surrounded
by a very experienced group of therapists who speak in this concise, organized language
every day.
So they are a huge resource. One thing that I want to remind you of is that we have a
deadline coming up. Tomorrow night is the end of the Early Bird registration for the
NANT Conference. And I want you to take advantage of that early bird period of time. We want
to make sure you secure your spot, you know in other years we’ve sold out the NANT Conference
during this early bird period so I don’t want you to miss out.
We’ve made it really easy for you and we’ve put a link just below the video to register.
I want to tell you one more thing before you go, is that you don’t have to have all the
answers, that saying that you do not know the answers it’s fine. And even think about
though how you are even going to say about that.
So if you don’t know the answer, just saying rounds, I actually don’t know the answer
to that but I’m going find out what I can and by 1:00PM today I’ll get back to you
with what I find. That’s a much difference answer that can build credibility versus kind
of running and hiding from rounds or being evasive or being confusing in your response.
It’s not about knowing all the answer. It’s not about being aggressive in rounds or getting
what we want. It’s about being a team member, being clear, concise, know your values, understand
what you bring to the table and presenting you well. I will see you tomorrow I have one
more video to send you tomorrow. And again, hit the link below if you want to register
today and get your spot, thanks.