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This video shows how to reset a user's internet password with ID Manager.
Please note that users that create Reset Internet Password requests in ID Manager only need reader access to the user's person
document to successfully create a request.
To start, click on the "Reset A User's Internet Password" button.
Select the Profile To Use. This is a document that provides a number of default values for ID Manager.
Select the name of the user that you want to reset the internet password for.
Press the Save and Close button and you're done.
Normally, ID Manager would automatically process this request after it is saved and closed, but for this demo, I'm going to press the
"Reset Internet Password Now" button.
This request was created with a status of "Approved", but requests can also have an initial status of "New" where someone will need to
approve the request before it will be processed.
Whether the initial status is new or approved is controlled by the reset internet password profile.
Many of the buttons that are visible here would not be visible for a help desk user.
For example, the "approve", "deny" and "hold" buttons and the "reset internet password now" button would usually not be visible.
Whether a button is hidden or visible is controlled by the ID Manager administrator.
This request is complete. The user's internet password has been reset by ID Manager.
For more information on resetting a user's internet password with ID Manager, please see the ID Manager documentation database.