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On a typical day it's mostly making sure things run well in the office,
and I support psychiatrists,
medical students, residents, and RNs (registered nurses).
>>She will stop what she's doing to help
people, and to respect them and to show them whatever
kind of support that she can. The running joke is that she is the brains
and the heart of the PS service and it's because
Jackie takes a day off and everybody notices,
everybody misses her. >>I'm not directly involved with
patient care but I do get a lot of phone calls
from patients. Sometimes it's not even
a crisis for them, but just to talk to someone familiar,
somebody who's gonna listen. Over the years you get to know them and you
know why they're calling you so you know
what to say, you know, give them
something to hold on to. That's the part that I like the most,
the interaction. >>Patients ask for
advice, they'll seek her support. For me that's above and beyond
given that she's clerical (staff). You expect her to just be doing the paperwork,
answering the phones, but
she does so much more than that for staff and patients and families.
>>Everyone's the same
for me, like everybody is even, doesn't matter who you are.
>>She's the perfect person for the Human Dignity award
just because she treats everybody with respect, even
people who are not necessarily nice to her.
They may call on the phone and they're frustrated. She doesn't lose her cool
in the midst of a crisis, and she works it all out,
she finds who will be able to help you. >>This wasn't a group award, it was just
an award that was presented to me, but I think
it's not just for me. The Psychiatric Emergency service,
not only are they awesome to work with,
I think patients benefit,
they've told me, so I know.
And I'm also very happy that I also have this group
you know, somebody that I can be totally honest with
and I guess it helps that I'll work with them forever, so,
it's for them, also.