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"SUBARU" IS TELLING OWNERS OF
SOME OF ITS CARS AND S-U-V's
áNOTá TO DRIVE THEM...
CONSUMERWATCH REPORTER JULIE
WATTS IS LIVE AT A SUBARU
DEALERSHIP IN SAN FRANCISCO WITH
THE RECALL ALERT.
WE HEAR ABOUT RECALLS A LOT
THESE
DAYS. BUT THIS IS THE
RAREST KIND. THE KIND
WHERE
THE COMPANY SAYS.... DON'T EVEN
DRIVE YOUR VEHICLE UNTIL YOU GET
IT CHECKED OUT...
THE PROBLEM..... IS THE
STEERING. SUBARU SAYS..... IT
CAN FAIL..... 20-16 AND -17
.....LEGACY AND OUTBACKS THE
CAR MAKER SAYS: THE STEERING
COLUMNS.... MAY HAVE BEEN
MANUFACTURED IMPROPERLY .... BY
A PART SUPPLIER. THE
RESULt ??? AND THE DRIVER
WOULD LOSE THE ABILITY TO
STEER."
it's very rare when you have...
a defect that's so dramatic... CONSUMER ATTORNEY MARK
ANDERSON.... SAYS.... Ithis THE
"MOST" SERIOUS.... AND RARE...
TYPE OF RECALL....
only 1 percent of them.. are
recalls where the manufacturer
says.. don't drive the car..>
SUBARU SAYS IT DISCOVERED THE
PROBLEM LAST WEEK -- WHEN A
CUSTOMER COMPLAINED OF LOOSENESS
IN THEIR STEERING WHEEL... THE CAR-MAKER SAYS... SO FAR, THE
ISSUE HAS "NOT" CAUSED ANY
CRASHES OR INJURIES... BUT THATS
NO CONSOLATION FOR ??? CLAUDIA
SHE CAME IN TO GET HER SUBARU
FIXED, BUT WAS TOLD TO DRIVE IT
BACK HOME - SOT FROM GIRL
SO - WHAT SHOULD YOU DO IF YOU
OWN ONE???? SUBARU SAYS.....
IT'S CONTACTING AFFECTED
CUSTOMERS AND WILL ARRANGE to
come to you to do the inspection
SO YOU DONT HAVE TO DRIVE IT TO
THE DEALER. THE COMPANY ALSO
SAYS ... IT WILL PROVIDE LOANER
CARS... WHEN AVAILABLE..."
BUT... ANDERSON SAYS.... CAR
OWNERS... SHOULDN'T WAIT
go to suburu website and put
your vin in.. and it will tell
you what recalls apply to the
car..> ====
SUBARU.. SAYS ABOUT HALF OF THE
RECALLED CARS ARE STILL IN
ABOUT HALF OF THE RECALLED CARS
ARE STILL IN DEALER LOTS.
THEY HAVEN'T BEEN SOLD YET...
STILL, THE BAY AREA IS ONE OF
SUBARU'S BIGGEST MARKETS.
NEW AT FIVE: THE T-S-A