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In the news, we commonly hear about healthcare system issues,
such as long wait times to access services
or inappropriate access to information to support decision-making.
Similarly, we also hear a lot about reports and commissions
telling us how the healthcare system needs to function.
For example, it needs to be evidence-based,
collaborative, continuous, patient-centered,
and safe in terms of delivery.
The challenge is the healthcare system
isn’t designed to support these new models of care delivery,
and that’s why we end up with problems with the system.
In order to overcome those problems,
the healthcare system requires a transformation.
However, bringing about change in the healthcare system is a significant challenge.
We often hear, “Why does the healthcare system lag
so far behind other industries
such as aviation or banking in terms of automation?”
The answer to that is the industries are just substantially different.
Healthcare is easily the most complex socio-technical domain that exists,
and therefore, the problems inherent within it
and subsequently the solutions to address those problems
are also equally as complex.
To facilitate healthcare transformation,
we need people who are trained in methods
to analyze problems within the healthcare system
in order to propose innovative solutions to overcome the problems.
However, there is currently a shortage of people
who have that skill set.
The Master of Science in Health Systems Program
at Telfer School of Management
was designed to address exactly that shortcoming.
We provide students with the skill set to
unpack the complexity of the healthcare system
in order to propose innovative solutions
to address the issues that plague it.
We position our students to be the agents of change
for healthcare transformation
to ensure that the healthcare system stays relevant today
and that we’re able to provide healthcare services to all those who need it
both today as well as in the future.