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It is important to note that you should have received payment of the duty before committing
to pay a transaction in Duties Online. Once you click 'commit to pay', the duty is deemed
to have been assessed by the SRO, and you must make payment of the duty in accordance
with your agreed payment cycle.
A message will appear in Duties Online if a payment schedule is overdue. Additionally,
a reminder email will also be sent to the Duties Online contact person when a payment
schedule becomes overdue. When paying, please ensure the payment reference you supply matches
the unique payment reference provided in Duties Online. This will allow us to allocate your
payment to the correct transaction. Please note, your organisation's account may
be temporarily suspended if payment is not received following these reminders.