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THE iPhone THAT'S LIKE A
WALKIE-TALKIE.
VERY COOL.IE
WE NEED TO TALK ABOUT POWER
OUTAGES.
THAT WAS A GREAT TALK IF YOUP
HAD NO POWER.WE
BONITA HARRIS IS ON THE PHONE
FROM DOMINION.RO
HOW ARE THINGS GOING?
ALL RIGHT.
HOW ARE YOU?
GREAT, IN THE LAST HOUR THE
NUMBERS HAVE BEEN GOING DOWN ANE
WE DON'T WANT TO JINX OURSELVES
BECAUSE CONDITIONS WILL WORSEN
IN THE EVENING. W
LAST CHECK, CUSTOMERS OUT AT 88
DIFFERENT LOCATIONS.DIF
TO GIVE YOU A PERSPECTIVE, WE'VE
HAD MORE THAN 55,000 CUSTOMERS
AT 725 LOCATIONS AFFECTED BY
SANDY.
OUR CREWS REPAIRED OVER 600 WORK
LOCATIONS TO KEEP UP WITH THE
OUTAGES.
OVER A 72-OUR PERIOD, 55,000
CUSTOMERS IS NOT A LOT FOR ANY
STORM, WOULD YOU SAY?
THAT ISS TRUE, FOR A STORM,
NOT CONSIDERED A LOT.RE
IT IS CONSIDERED AVERAGE ON A A
REGULAR DAY, BUT DURING A STORMD
NOT LARGELY OUT OF THE NORM.
WE'RE EXPECTING TO SEE THE PEAK
LATER TONIGHT BETWEEN 8:00 AND
10:00.
OUR CREWS ARE BRACED FOR
WORSENING CONDITIONS AND READY
TO FACE THAT CHALLENGE.
A LOT OF FOLKS HAVE BEEN
ASKING ON Facebook, WHEN IT
COMES TO RESTORING HOW WE ARE,
POWER, WHATIS PRIORITY?ER,
THE SAFETY OF CREWS ANDTY
CUSTOMERS IS THE NUMBER ONE
PRIORITY.
IF THE STORM GETS STRONG, THE
CREWS MAY HAVE TO HOLD BACK TILL
IT'S SAFE TO CONTINUE MAKING
REPAIRS, NUMBER ONE.
AND WE WANT TO MAKE SURE
EVERYONE STAYS SAFE.
BECAUSE OF THAT, ANOTHER TOP
PRIORITY IS ALWAYS OUR CRITICAL
CUSTOMERS WHICH IS LIKE OUR 911
CENTERS, OUR HOSPITALS, OUR O
WATER TREATMENT FACILITIES,N
THINGS THAT WE HAVE TOT HAVE TOE
LIVE.
AND THEN WE GO THROUGH SCHOOLS W
AND THEN WE HIT THE LINES ANDT
MAKE THE REPAIRS THAT RESTORE
THE LARGEST NUMBER OF CUSTOMERS
FIRST.S
SO IT'S IMPORTANT TO NOTE IFT
PEOPLE ARE IN A STORM AND THINGI
ARE GOING ON, THEIR POWER GOES
OUT, THEY HAVE TO UNDERSTAND
THAT THAT POWER IS NOT GOING TO
COME BACK ON UNTIL CONDITIONS
WARRANT, UNTIL YOU CAN GET OUTWR
THERE SAFELY AND MAKE THEFEL
REPAIRS, OBVIOUSLY.
ABSOLUTELY.
WE WANT FOLKS TOBVIO KNOW WE'REW
GETTING OUT THERE TO THEM AS
QUICKLY AND SAFELY AS POSSIBLE,
THAT OUR CREWS ARE NOT ONLY ATWS
FULL STAFF AND WORKING AROUND
THELL CLOCK, BUT WE ALSO HAVE
BACKUP CREWS FROM OTHER STATESUC
TO HELP US AS QUICKLY AS WE CAN.
AND WE JUST APPRECIATE
EVERYONE'S PATIENCE AND ASK THAE
THEY DO EVERYTHING THEY CAN DO
TO BE PREPARED FOR A MULTI-DAY
OUTAGE, ESPECIALLY FOR THE F
SENIORS AND PEOPLE DEPENDING ON
MEDICAL EQUIPMENT THAT DEPEND ON
ELECTRICITY.
IN THE NORTHEAST, THE SNOW
MAY BE COMING IN SOME PARTS.
IS DOMINION GOING TO BE PART OF
A CONTINGENCY PLAN FOR POWER
COMPANY TO HELP OUT IN OTHER
AREAS?
THERE HAS BEEN NO DISCUSSION
THAT.E
OUR FOCUSEN IS HERE AT HOME.
ALL OUR CREWS ARE HERE.
THEIR VACATIONS HAVE BEENT
CANCELED.
WE HAVE CREWS COMING IN FROM OUT
OFS C TOWN.
WE'VE EVEN HAD ONE CALL FROM
CANADA TO HELP US TODAY.P U
SO UNTIL WE GET THROUGH THET
THREAT, WE WON'T THINK ABOUTE
GOING ANYWHERE ELSE.
AND GUYS ALL ON SOCIAL MEDIA
AS WE ARE.A
A GREAT WAY TO COMMUNICATE.
SOCIAL MEDIA, OUR WEB SITE
DOM.com AND OUR CALL CENTER
866-DOM-HELP AND WE CAN TAKE
HUNDREDS OF CALLS AN HOUR.
YOU O HAVE A MOBILE APP, NOW,
YES, WE DO.
YOU CAN REPORT OUTAGES AND GET G
UPDATED INFORMATION FROM US AS
WELL.
THANK YOU FROM DOMINION,N
VIRGINIA POWER.