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Hi is there a manager I can speak with Please
Yes it's going to be me
you're the manager
on duty, yes
What's your name sir? Esteban
Esteban, okay
We have what I consider to be very serious situation
uh... my ex-girlfriend purchase a
set of tires
she had been put on at four o'clock yesterday afternoon
she is now at the side of side of the road
and she has a hole in her tire
uh... or she has a flat tire, we don't really know what the situation is
other than the tires is flat
uh... she bought the road side assistance, she bought the protection plan
and we're basically being told protection plan doesn't cover anything
and she's going to have to drive on a donut a hundred miles so that you guys
will hopefully fix the problem
uh...
the Big O Tires that i spoke with earlier just a few minutes ago, I went to the Big O Tires here in town
to talk to them about the situation
and the guy told me there's nothing you can do an actually threw me out of the
store
so obviously your guidance customers and i have a recording the whole thing this
is all going on you tube
um...
it but in my opinion if you were to buy prior to the store
and you were to buy road hazord protection plan and you would have the
tires for less than twenty-four hours
you should have some sort of protection when you think
so what can we do to solve this problem
worried it would be great now
she is a hundred miles from you
on the inside of the wrote
uh... and she had contact that number on the back
uh... yeah the eight hundred-number will send out b
company template
of spare tire on your car first log
we couldn't figure that out so i've actually had to go down to the store
i've finally got ahold of the eight hundred number when i finally got back
to the office
uh...
int
what they will come out put a lid on the tire on the car but i don't feel that
it's face for her to drive a hundred miles on a donut u
i mean and he would not about the mob you know we recommend going as little as
possible but the fact that it had to go ballistic uh... right
yeah if you were in that situation where you have purchased tired yesterday and
that barr purchased
a replacement program for maternity repellent purchased had her protection
would you feel
that he would be your obligation to drive a hundred miles on a donut
although to be corrupt the poor
cutbacks in every kind of problem like this where they you know incident
service like that you can and will be about you go
well what i was told and i just got off the phone with the service center
thoroughfare will come out
and they will replace
that tire on the car with a doughnut
fanatic all they will do
and then she had to drive a hundred miles
to your have your building to have you got to play for tire with another tire
yeah i get that i've never encountered before you do that that's going on by
the way there's no question about it and sorry okay well i think they need you to
help me figure that out because the store here in town refused to help me
figure that out
uh...
end
somebody in this whole situation ended up looking like a hero contributed to
figure out order all gonna end up on you tube and you're all going to end up
looking like idiots
okay everybody had bought help you
i'm sorry i just uh... with very clear i don't think i cut
knowing the gratitude
now i understand you're upset and i'm sure you're trying to do with the
direction that makes me think about that
but at the point i'm trying to help you if you'd like me to help you cut your
euphemisms
well you know what i'll refer to you sir for the rest of phone call so that you
get the respect your do
social circle
widgets leonid
would you please take care of your customers i understand it the huge
imposition understand it's very difficult and i apologize to but the
imposition that us your customers have opposed on you and i feel very guilty
about that so would you please wicket id
of course
almighty god open-end thank you
uh...
the
without that copy of the instrument
so you can help it at all
i mean the divisional if they adopted the cloak of needles not that they tell
you
you know i would love to help you but you didn't
very uh... unproductive with me and i truly appreciate that so ivanipaiva
refco
unharmed
i thought i can't wait to get into
um... like well
what's your name by the way animal pile complain against you
oh they committee opportunity like that one
all right thank you
not a problem