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消费者何小姐最近很郁闷。 Ms. He has been down in the dumps recently
不久前,她的苹果手机进水拿到专卖店维修。 She took her watered iphone to regie store for maintenance.
一问价,吓了一跳。 But she was shocked by the fee.
专卖店要1500。 They asked 1500 for repairing.
何小姐说买手机花了四千多。 He said that the buying price is about four thousand.
维修费居然相当于买价的三分之一。 The maintenance charge is a third of the buying price.
实在让她很无奈。 She is really helpless.
但为了确保质量,她还是咬牙花了钱。 But she still took it.
可钱花出去了,机器的问题却越来越多。 However, problem was not ended.
没过几天,摄像头又打不开了。 The webcam was broken later.
我问他怎么回事。 I asked him how could this happen?
他说你只说开不了机,其他问题不负责。 He said that he was only responsible for one problem.
问问他修摄像头多少钱。 I asked how much would the webcam cost.
他说还得要1000. He said about 1000.
收了一千五百块就管开个机? 1500RMB for repairing one problem only?
记者拿着何小姐的手机来到苹果指定维修点。 The reporter came to the appointed maintenance point.
查阅了维修记录后,工作人员说进水无法开机和 The staff said that watered phone and webcam problem
摄像头故障属于两个项目,需要分开收费。 are two different projects, which needs separate charges.
每项都在一千元左右。 Each project costs about 1000.
如果不想多花钱,还有另一个方法。 There's another way if you want to save money.
就是使用官方翻新机的政策。 You can use refurbished phone.
We can change everything except back cover which cost 1198RMB.
This is Apple's exchange maintenance policy.
All the parts are still from Apple? Yes.
The staff said this policy only applies to licensed phones.
这跟其他维修相比,算是最划算的了。 This is the cheapest way compared to other methods.
可动辄几千块的维修费还是让很多消费者吃不消。 But the price is still too high for many customers.
随后记者发现许多小维修站也提供苹果手机维修。 The reporter found that many little stalls also offered
价格比官方维修站便宜多了。 iphone maintenance which is much cheaper than official point.
It costs 150 if webcam is broken and 100 if it's not.
The excusive agency just rips you off.
苹果官翻机政策真正赚钱的是苹果。 The real money maker is Apple from refurbished policy.
因为用户根本不知道手机的问题出在哪。 The users don't know what the problem is.
如果只是零件坏了,换一个最多几百元。 It only costs about several hundred for changing part.
而官翻机则要1198元。 The refurbished phone costs 1198.
随后记者发现究竟换个零件要用多少钱,依然不知道。 What's more, there's no clear price for changing part.
It costs 230 or 300 if webcam is broken.
The detecting fee is 50.
只是换个摄像头,三家维修点就报了三种价格。 Three maintenance points offers three prices.
到底应该找哪家修,还真是个不小的难题。 Which one is right?
没有明码标价,就违反了价格法的相关规定, It is violating relevant regulation without
同时也侵害了消费者的知情权。 honest price tag and the consumer's right to know.
这种漫天要价是违法的。 This is illegal.
目前来看,还没有手机厂家在维修方面 There's no strict unified official price
尤其是超过保修期后,维修费都是厂商自行定价。 especially for the over warranty period phones.
这已经侵害到了消费者的利益。 It violated the interests of consumers.
而对苹果来说,消费者的过度热捧加上 The excessive heat and the market turmoil are all
维修市场的混乱,都是售后维修费用高的原因。 the reasons for iphone's high maintenance charge.
但在手拿iphone的优越感渐渐消失的今天, The superiority feeling for holding iphone is fading.
如不能尽快弥补售后服务的短板, We all doubt that how far Apple can go
缺了服务的苹果,还能走多远。 without good service.
说到苹果,其实负面的报道一直有。 Actually, negative reports never stop about Apple.
苹果的问题,各个环节我们都应该两方面来看待。 We should take objective view for these problems.
苹果所说的全球联保 Besides, Apple's international warranty service
在国外是可以的。 is available abroad.
但在国内除了苹果电脑,全球联保就是形同虚设。 But it exists in name only in China.
我们希望企业不要辜负“果粉”对你们的喜爱。 We hope the company can keep your fans' trust.