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Residents’ associations are important to us as they let us know what services our residents
need and want. We can let you know whether there’s a residents
association for your block or estate and give you the name and contact details of the chairman.
You may get a residents’ association newsletter through your door with all the contact names
and numbers you need. If there isn’t a residents’ association
where you live, then we can help. We have specialist resident participation
officers who will help and encourage you and your neighbours to form an association and
keep it running. All residents' associations must appoint
a chairperson, a secretary and a treasurer. Once we have formally recognised the association,
it will have four general meetings and four committee meetings a year.
Two members can be nominated to attend the area housing panel meetings, which are chaired
by a local councillor. Representatives from each area housing panel
then attend the borough residents forum, and have a say in decisions being made by the
Council. Resident Management Organisations (often called
RMOs) and co-operatives (or “co-ops”) are organisations set up to enable residents
to manage their estate or block on behalf of the council.
These organisations are formed when residents of a block, estate or area have voted to transfer
the management of their properties away from the Housing Department.
The responsibilities of the council and the RMO are negotiated and set out in a Management
Agreement signed by the council and the residents’ organisation.
Resident participation officers monitor the services provided by RMOs and co-ops.
For more information about getting involved and having a say in decisions and services
affecting residents, contact your resident participation officer.