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Dialing innovations can enhance your inbound or blended call center operation by using
the advanced capabilities of our IVR, you can create the message tree that provides
unparalleled self-service options to your customers. Call center administrators can
easily define the customer experience for all calls as they are guided through IVR menus
and prompts and into ACD queues and skill groups, and finally delivered to the agents.
The Dialing innovations IVR offers the flexibility to create customized prompts and hold music
to fine-tune your callers experience and enhance your brand. With support for DTMF tones you
can offer self-service applications that reduce staffing cost by automating the handling of
more phone calls. By developing our IVR Technology you can provide self-service options to your
callers and increase customer satisfaction as they enjoy a seamless and consistent experience
from the moment the contact your company and your agents will be more productive with important
and timely consumer information at their fingertips, reducing your call center's operational cost.