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Welcome to the project Dynamic SME.
In this presentation, Paula Dinamica will illustrate
the knowledge management tool Knowledge Market to the entrepreneur Victor.
Hey Paula! Hey Victor, how have you been? I have come to see you,
because I have realized that in my enterprise, many employees spend a lot of time
searching for information,
information that other employees
already have for the solution of this very problem! However,
many times there is no connection between the two, so that information is not
exchanged.
What can I do? Victor, there is a knowledge management tool
called knowledge market, that fits just perfectly for the situation that you are
currently in!
Interesting, and....what is a knowledge market exactly? Ok!
a knowledge market is a media, which facilitates the exchange of knowledge
between buyers and sellers of knowledge, namely the people who search
and the people who own this knowledge inside the company!
Very good, this doesn´t sound very complicated, but Paula,
can you tell what the advantages are of this activity?
Victor, one important advantage is
that when conducting such a knowledge market, you make the knowledge of
all involved people available within the company.
As many times only a small amount of people
actually possesses this knowledge, sharing it
will hold a large advantage for your company! This will result in greater cooperation among
your employees, a better working environment
and reduce time to complete tasks and activities.
And are there any more advantages? Yes, Victor, there are many.
Knowledge markets will allow you to resolve problems by
using the knowledge of your staff. Furthermore
you will depend less on external sources of knowledge!
Also employees will realize that they are working or
looking for information on the same topics. This may lead to the creation
communities,
which is a great tool for the facilitation of exchange of knowledge
within groups.
You convinced me Paula,
but how can I organize such a knowledge market?
There are 2 ways of how a knowledge market can be organized,
over a virtual platform like the internet
or for example an intranet. Also you could implement one
in a physical location. A virtual platform
lwill permit you to implement many different types of knowledge markets.
It is easier to access and requires less time for participation.
It is thus more responsive. On the other hand,
in a knowledge market in a physical location, the buyers and sellers
are physically present. There you have 2 options -
the preset or spontaneous type.
And could you tell me a little more about these 2 options?
Of course, Victor. When implementing a
preset knowledge market, you have to decide,
with the help of your staff, which are topics of interest and
the questions or problems that need to be discussed
under an overall topic. Later,
you have to organize stands and tables at which for each topics,
questions or best practices will be discussed
in relation to the overall topic. When performing a spontaneous knowledge
market,
however, there are no predetermined overall topics.
In this case, it is indispensable to talk to the instructor beforehand,
who will take care of putting up two boards,
one on each side of the room - one with the title "Offer"
and the other "Demand". The participants will write down their respective offers
and demands on paper cards together with their name
and put them on the appropriate board. The instructor will ask the buyers of
knowledge to make contact with the sellers.
The participants who find answers to their question have to move their cards
with their request from the area "Demand" and add them to the respective offer.
And Paula, what are the essential points you would recommend me
when considering to conduct a knowledge market?
Something you definitively have to consider in order to have success
during the implementation of the knowledge market are points
like the proper valuation and reward.
Hmm ok....., and are there any rules to keep in mind?
Yes Victor, let me tell you about a couple of them.
Bring together people who share a common interest, otherwise the creation
and transfer of knowledge between participants may stall.
Lastly it is important that the supply and demand of knowledge
are concisely and explicitly formulated. Thank you very much for your help, Paula!
You are welcome, Victor, and if you need more information,
I have some interesting links here for you: Or you may also access the
information on the homepage
Dynamic SME, which also helped me to implement this knowledge management tool!