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[music]
>> STEVE JAMES, DIRECTOR -- CORPORATE SOLUTIONS, OPUS ENERGY: Opus Energy really thought that
it was a great opportunity to work with Energy Live News first of all, who we think are making
great strides within their market, but also to show to the industry how important we think
TPIs, intermediaries, are within our business. [music]
>> We think they're pivotal to the relationship that we have with our customers. They are
able to communicate with regards to prices. They are able to understand terminology that
can be confusing within the industry and make sure that it's understandable by our clients
and our customers. But they're also there to develop products and to push for change.
When we were talking with intermediaries back in 2007, it was off the back of those conversations
that we were able to develop and introduce a new product of ours, Opus Evolution, and
they were instrumental in doing that. [music]
>> We've chosen to sponsor the I&C innovation awards because we think it's something very
close to our hearts. It's something that as we celebrate our 10th year we have always
needed to innovate and come up with new products to make ourselves known within the market.
And this is a great opportunity to give something back and also recognise the hard work that
the TPIs have had to do with their products. They're always having to innovate, the market's
forever changing, you have regulatory changes, pricing changes, and we feel that they need
recognition with regards to that. [music]
>> Opus Energy has always strived to understand about, maintain credibility and it was very
much part of our criteria when when deciding to be part of these awards.
[music]
>> I'd like to see and understand how they've interpreted their customers' needs. How
that they have listened to the customer, how they have reflected what's happened in the
market, and how they have then communicated that with their suppliers that they're interacting
with, and how they have developed a market-leading product that stands the test of time and will
be there for their customers to use. [music]