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greetings google users at UC Berkeley
we have a new productivity suite on campus
it's from google
and we're calling our berkeley implementation of it bconnected
it replaces our old CAL mail email
and CAL agenda calendar systems
but it also includes an integrated contact application
and an amazing set of tools called google drive
while adjusting to any new system can be painful i want to ease that pain of
transition by showing the ways
you can use google drive
to quickly solve difficult problems
here's your first real world case study or as i call it
what has google done for me lately
my name is nathan clark
and i'm going to show you how to
set up a fairly elegant trouble ticket system
on short notice
here's how it went down
we are going live
we're rolling out our new cal time timekeeping system this is a real world
case example
we know the people are going to have new system problems including login
difficulties
we need to record all of the questions that are coming in and compile the
results even though the responders ,the experts, are scattered around campus in
different buildings
what do we do?
use google drive
let me show you how