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This video demonstrates how you can use filters to get the most relevant results
when searching for IBM technical content.
If you use a search engine such as Google, you are searching the whole Internet.
Add “site:ibm.com” to your search query to limit your scope to documents in the IBM domain.
ibm.com is the most authoritative source of IBM product, solution, and service information.
If you use the IBM masthead search, you are searching all of IBM,
including 4,000 distinct products and more than 10 million pages.
You can use filters to refine your results by country and language.
The IBM Support Portal is the most direct way to find the critical piece of information that you want.
The search results are relevant because you can limit the scope of your search
to a particular product.
Start typing the product name.
Select the product in the list.
You can also select a version and operating system,
but doing so may screen out helpful content.
Enter your search terms in the search box,
and limit the search to the product.
Use the filter options in the left column of the Search results page to narrow the results.
You can select one or more tasks you are completing.
In this example, by selecting task filters,
Support Portal limits the results to documents with Install or Troubleshoot task tags.
If you want to display more results, clear a box to remove a filter.
You can select one or more content types.
Now, the results are Technotes tagged for the Troubleshoot task.
By default, Support Portal displays the documents most relevant to your search.
You can opt to display the newest documents at the top of the list.
If you are searching for a specific error or situation,
enter the error code in the search box and limit the search to the product.
On the Search results page, you can limit the results to the troubleshooting task.
You can also view the product’s APARs.
Closed APARs are available to all.
Open APARs have a key icon next to the title.
To view them, you must sign in to Support Portal.
Product documentation and developerWorks documents are not yet part of the search scope,
but you can find this content on the product page.
Thank you for your time and attention
in learning more about how to search ibm.com most effectively.