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Hello, how may I help you, madam?
There are some problems with the fridge in my room. It's broken and leaking over the carpet.
I am sorry about that.
One of our engineering staff will go to repair it immediately
and I will arrange another room for you.
But the broken fridge is not the only problem.
I am very sorry to hear that.
This morning a stranger came to my room and tried to sell me something.
Then I spent an hour to expel him.
It wasted my time.
I am really very sorry about this.
Why did you allow this situation to happen?
It is really annoying.
I am terribly sorry about these things happened, madam.
We will look into this incident right away.
But there is still a worse problem.
I left my MP3 players in my room this afternoon while I was out.
But when I come back, it was lying on the floor and broken.
I'm sorry for the inconvenience caused.
You can't just say sorry after those things happened.
This is a five-star hotel.
I'm very disappointed about your service.
Sorry, madam. We will investigate this incident and contact the staff who was on duty.
Alright, hope you can find out the reason as soon as possible.
Excuse me.
Yes, madam. How may I help you?
There is something strange in my soup.
I'm really very sorry.
Look! What's this?
A FLY?
It's so disgusting!
I'm very sorry about this.
I have paid a lot of money to have dinner in your restaurant,
but I got a terrible meal. I am very disappointed.
We are terribly sorry that this thing has happened.
Would you want a new one?
Oh, ok, thanks.
Excuse me!
Yes, madam?
What are you waiters doing?
Sorry, madam.
I have been waiting for a very very long time for someone to bring me my bill.
Why all the staff ignore me?
I need to get it RIGHT NOW.
I am really very sorry. I will do it right away.
I NEVER EVER experienced such bad service like this.
Sorry, madam. All the meals you had today are free.
And, when you visit us next time, you will get 50 % discount for dishes.
Ok, thanks.
How may I help you, madam?
You recommended the sightseeing tour to me
but it was a waste of time. It was awful.
I am sorry about that, could you tell me what happen?
According to the brochure,
we will see the cherry blossoms, the wild rabbits and foxes in the park,
but when we arrived, there was no animal and the cherry blossoms were not in bloom.
We spent 3 hours there but saw NOTHING.
Sorry, it's our mistake.
The information in the brochure is wrong.
We will make sure this kind of situation won't happen again.
And, would you want to get refund or exchange for other tours for free?
Uh, I want the refund, thanks.