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So in conclusion, it's about one customer. One customer at home,
at work, offline, online. One customer in sales,
one customer on the phone. One customer using your mobile
one customer who's online and suddenly the chat screen comes up,
and the telesales person is there, saying, 'Would you like to turn this
web purchase into a telephone call?
I'm waiting for you now. One customer,
one emotion, one set of thoughts and ideas.
One human being on a journey of life. One person looking for your help,
looking for quality, not always looking for the best price,
but looking for the best experience, the best
after-sales support. Buying from a brand they really,
really trust. From a retailer that really understands them,
buying from a product that they have experienced in the past,
that gives them confidence for the future. And as we pay attention to all these things. And as
we focus
on how the customer feels. And taking off
our own glasses and putting on the glasses of our customer
then we will find all kinds of new insights that will enable
every single retailer here, to prosper,
and grow in tomorrow's world, providing the products and services
which delight and surprise, the next generation of customers
across Bulgaria. And I wish you every success,
in your own retailing future. Thank you very much.