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- Hello. Are you Brother Ansgar? - Yes.
- May I come in? - Yes.
- What´s the problem? - Well, it´s this thing.
- Would you like to sit down? - Thankyou.
- I haven´t been able to do anything the whole morning, because of this thing.
- I see. Well, I´m sorry.
- We are introducing this new system, and everybody wants help immediately.
- So... You can´t use it? - Right. It has just been laying here.
- Have you tried to open it?
- Open it??... If it was that simple, I wouldn´t have called helpdesk, would I?...
- Would you like a cup of water? - No, thankyou. This will be done quickly.
- Let me see... You just do like this... And now, you´re started.
- Yeah. I made it that far by myself. - Ok.
- But then I stopped because I was afraid some of the text would disappear.
- So I was afraid to go on.
- Okay. Well you see, in this thing there are saved several hundred pages of text.
- So, to proceed, you just grab one sheet of paper, and turn it over, like this.
- Just like that?...
- And... If I want to go back?
- Then you just hold the paper here... And you´ll be back to where you were.
- Ok, so the text ends here, and continues... here!
- Ok, but when I finish, what I do then? - Then you just fold the cover, like this.
- Now It´s closed and the text is save inside it. - So, you´re sure I won´t loose any of the text?
- No, no. Everything is safe inside, unless you set fire to the whole thing, which isn´t very likely.
- When you´re used to paper rolls, it takes time to learn to turn the pages of a "beek".
- "Book". But now everything´s ok, right?
- Yeah. Just one last thing. Let me run thought it once before you leave.
- I open it like this. And then I... how did you say? - Turn the page.
- I turn the page back and forth. And when I´m finished I just close it.
- Nice. Thankyou. - Great. Bye...
- Hey, wait! I can´t believe... it´s like this again. I can´t open it.
- I can´t open it. - You´re with the wrong side up.
- What you mean, "wrong"? - You have to open it from the other side.
- So, side does matter to open it? - Yes, you have to open it from this side.
- I see... - Have you read the manual?
- Manual?... - Yeah. It comes with the book. Here it is.
- Ah yes. But this has the same problem. I can´t open it too. - Oh. We hadn´t thought about that...